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nanodesigns / nanosupport

Create a fully featured Support Center in your WordPress setup without any third party dependency, completely FREE. Get a built-in Knowledgebase too. The plugin is available on WordPress.org repository:
https://wordpress.org/plugins/nanosupport/
GNU General Public License v2.0
50 stars 13 forks source link

User can't read their ticket #57

Closed Qamdad closed 5 years ago

Qamdad commented 5 years ago

Actual behavior

After user submit new ticket it becomes pending and after support team answer ith will cahnge to open status. But user who created the ticket can't open and read th answer because when he try it show him 404 page (not found page)

Steps to reproduce

  1. Change premalinks
  2. Disable all plugin

System Status

NanoSupport Environment WordPress version 4.9.8 NanoSupport version 0.5.0 E-Commerce? Disabled Active Theme Bemobile – 1.2 Debug mode Off Multisite? No Site Language en_US Server Apache PHP Memory Limit 768 MB PHP version 7.2.8 MySQL version 5.6.36

mayeenulislam commented 5 years ago

I'm afraid, your issue is not clear to us. Pending ticket are not clickable. After opening/answering a ticket from Agent, we can easily browse them.

Your steps to reproduce is not clear. Change permalinks to what? What with disabling all plugin!

Could you please see issue #27? Is that your issue?

Could you please rewrite your issue with more authentic details. We can't reproduce your issue with the details you provided.

Qamdad commented 5 years ago

User can't open his ticket it show him 404 page all the time he would like to read the ticket submitted by him.

You can check this gif to make it more clear. https://giphy.com/gifs/1eso5YnXVfQxBpXFyy

mayeenulislam commented 5 years ago

Hmm. That looks bad. But we're afraid, we cannot recreate the issue here.

Workaround

Let's try to solve this by flushing rewrite rules:

  1. Please get to the admin panel
  2. Settings » Permalinks
  3. Do nothing and Save Changes to flush rewrite rules

You can also Deactivate and Reactivate the plugin from Admin panel » Plugins

Please let's know what happened then.

Qamdad commented 5 years ago

I solve it by set User Role to be subscriber. Because I'm using private content plugin which set New User Default Role to be privatecontent. Now any users with default WP role have no issue.

Thanks for thr Great free plugin with premium features.

mayeenulislam commented 5 years ago

Good to hear that the issue is resolved. Thanks for the nice comments. :heart: Would love to have your review on our plugin. Thank you for using NanoSupport.