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nanodesigns / nanosupport

Create a fully featured Support Center in your WordPress setup without any third party dependency, completely FREE. Get a built-in Knowledgebase too. The plugin is available on WordPress.org repository:
https://wordpress.org/plugins/nanosupport/
GNU General Public License v2.0
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Knowlegebase Feature Ideas #66

Closed mauamolat closed 5 years ago

mauamolat commented 5 years ago

I hope the following features will be considered soon:

  1. Auto Suggests when Submitting a Ticket
  2. Letting the Support Agent forward a Knowledge Base existing solution
mayeenulislam commented 5 years ago

@mauwiks Thank you for suggesting new features, but can we stick to a single point in a single issue? That would help us maintain issues separately and to-the-point.

BTW Issue 1 is a duplicate to #18 .

Cannot understand Support Agent forward a Knowledge Base existing solution. Could you please elaborate?

mauamolat commented 5 years ago

Alright!

Cannot understand Support Agent forward a Knowledge Base existing solution. Could you please elaborate?

What I mean is when a Support Agent tries to answer an issue, it would be nice if the available Knowledge Base articles. the Agent could Auto-Suggest some solutions.

mayeenulislam commented 5 years ago

Don't you think it requires Artificial Intelligence?

How is your logic to fetch recommended KB articles for a ticket? How would you search for them?

mauamolat commented 5 years ago

Hi @mayeenulislam,

Please see attached screenshot and note: http://prntscr.com/kxgn5o

I'm sorry, but I am not a developer and no idea about the AI thing.

Best regards

mayeenulislam commented 5 years ago

We are glad to announce the first Premium Add-on for NanoSupport:

Addon: Knowledgebase Search - NanoSupport

Requires NanoSupport v0.6.0

It will suggest from the Knowledgebase Docs while submitting a new ticket, and it will enable a separate search feature in Knowledgebase. 😃