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nanodesigns / nanosupport

Create a fully featured Support Center in your WordPress setup without any third party dependency, completely FREE. Get a built-in Knowledgebase too. The plugin is available on WordPress.org repository:
https://wordpress.org/plugins/nanosupport/
GNU General Public License v2.0
50 stars 13 forks source link

Obligatory response and character requirement on support seeker side #8

Closed nezam05 closed 7 years ago

nezam05 commented 7 years ago

If a ticket gets responded and support seeker want to close the ticket with no response or with simple "thanks" response, she face two warning Error: Your message is too short. Write down at least 30 characters. Error: Response field can’t be empty.

I think this should be flexible and both obligation should be removed.

mayeenulislam commented 7 years ago

Issue#1

I'm a regular Support Assistant of WordPress Development StackExchange, and there is an obligation for commenting, at least 15 characters are needed there: 15-char-comment so nobody can do Thank you comment.

And aside, we've another review option saying Low Quality Posts. Most of the time one/two line answers caught there, because they are not providing anything. low-quality-posts

In this context, "Thank you" is not a reply.

We made this obligatory to make the communication more informative.

But if we have more vote on that, we can definitely think something onward.

Issue#2

Closing ticket without any reply is possible from Admin end. Currently (as of v0.2.1) not available from Front End.

nezam05 commented 7 years ago

If I understand correctly, this plugin is for one to one support, as discussions remain private. Since its not intended to be functional like a community like stackexchange, the issue of quality post should not apply, no?

Since this plugin is more like WHMCS ( in terms of one to one support), i think the user should have the capacity to close any issue and with or without posting any reply.