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nanodesigns / nanosupport

Create a fully featured Support Center in your WordPress setup without any third party dependency, completely FREE. Get a built-in Knowledgebase too. The plugin is available on WordPress.org repository:
https://wordpress.org/plugins/nanosupport/
GNU General Public License v2.0
50 stars 13 forks source link

Disable User Login Requirement? #89

Closed FoggyMtnDrifter closed 4 years ago

FoggyMtnDrifter commented 4 years ago

Can we make it so that you don't have to have a WordPress account to submit a ticket? We don't use WordPress for user management so our customers aren't going to like the fact that they'll need two separate logins.

mayeenulislam commented 4 years ago

One of the banner-point of NanoSupport is "WordPress-way", where we used WordPress Authentication and Role & Capabilities features, like current_user_can(), is_user() etc.

Without WordPress authentication in a WordPress site how are you managing the User Auth part? Without knowing details we can't say a brief 'Yes' or 'No'.

FoggyMtnDrifter commented 4 years ago

Our business uses WordPress more like a Content Management System. We utilize a different tool for billing and automating our services, but we were intrigued by your WordPress plugin. The only thing holding us off is that only WordPress users can submit tickets.

Simply adding a name and email field (without creating a WordPress account) would be fine. It's okay if that's not possible, but we really liked the plugin.

mayeenulislam commented 4 years ago

We are afraid, the plugin is a WordPress plugin and was intended to use within the scope of WordPress alone.

We are extremely sorry that, we can't support you on this issue