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nanodesigns / nanosupport

Create a fully featured Support Center in your WordPress setup without any third party dependency, completely FREE. Get a built-in Knowledgebase too. The plugin is available on WordPress.org repository:
https://wordpress.org/plugins/nanosupport/
GNU General Public License v2.0
50 stars 13 forks source link

Can't submit #92

Closed gjrowe closed 4 years ago

gjrowe commented 4 years ago

Describe the bug When submitting a ticket it says the description can't be blank

To Reproduce Steps to reproduce the behavior: Submit a ticket with a description and hit submit. The description will disappear and the error will show.

Expected behavior A clear and concise description of what you expected to happen.

Screenshots If applicable, add screenshots to help explain your problem.

System Status (you can copy paste the system status report from the plugin):

WordPress version 5.4.1

0.6.0 Disabled Converio Child Theme – 1.0.0 Converio – 1.0.35 Off No en_US Apache 256 MB 7.1.24 — We recommend a minimum PHP version of 7.3. See: WordPress minimum requirements 5.6.41

Additional context Add any other context about the problem here.

mayeenulislam commented 4 years ago

I'm afraid, we can't get your issue. You are trying to say, you are putting description, but it's still saying "Description can't be blank". We cannot reproduce the issue. You can check too: http://dev.nanodesignsbd.com/submit-ticket/

Troubleshooting

Before going any further, it's better to troubleshoot what's actually is happening there. Here's a quick guide for you: https://github.com/nanodesigns/nanosupport/wiki/Troubleshooting-NanoSupport

We request you to follow the instructions properly.

gjrowe commented 4 years ago

There seems to be a conflict with the "Advanced Custom Fields" plugin

gjrowe commented 4 years ago

Found the issue... Not a conflict... poorly written code on my end... Called "acf_form_head();" for Advanced Custom Fields in the theme functions as opposed to just the pages that need it.