Tickets direct to "Open" instead of "Pending"

[gjrowe]

Currently all tickets when submitted are unpublished and are "Pending". It would be good if we could opt to have them auto publish and go to "Open" status.

[mayeenulislam]

Good call. A feature would be nice. Duly noted with thanks.

[mayeenulislam]

Just today we figured out that it can be possible with a filter hook already available with NanoSupport v0.6.0. You can put the following code in your theme's functions.php or in a separate plugin:

/**
 * Tweak NanoSupport Tickets to be 'open' by default.
 * @param  array $data Array of Ticket data.
 * @return array       Array of modified ticket data.
 */
function my_tweak_ns_ticket_status_to_private( $data ) {
    if ( ! ns_is_user( 'manager' ) ) {
        $data['post_status'] = 'private';
    }

    return $data;
}

add_filter( 'ns_ticket_data', 'my_tweak_ns_ticket_status_to_private' );

All the tickets submitted by the 'non-manager' would get the 'private' status instead of 'pending'. 😃