search

nanoporetech / epi2me-api

API for communicating with the EPI2ME Platform for nanopore data analysis. Used by EPI2ME Agent & CLI.
https://metrichor.com/
Mozilla Public License 2.0
9 stars 7 forks source link

epi2me-agent3-promethion (Ubuntu) #35

Closed AmhedVargas closed 4 months ago

AmhedVargas commented 4 months ago

Apologies but I didn't find the right place to mention an error I obtained when trying to install the agent for epitome service as described in:

https://community.nanoporetech.com/docs/prepare/library_prep_protocols/epi2me/v/mte_1014_v1_revca_11apr2016/installing-the-desktop-age-50426

It seems the newest version (3.4.1-5831769) gives an error installation (or updating for that matter) in ubuntu., e.g.: sudo apt-get install epi2me-agent3-promethion Reading package lists... Done Building dependency tree Reading state information... Done The following NEW packages will be installed: epi2me-agent3-promethion 0 upgraded, 1 newly installed, 0 to remove and 57 not upgraded. Need to get 80.8 MB of archives. After this operation, 0 B of additional disk space will be used. Get:1 https://cdn.oxfordnanoportal.com/apt focal-stable/non-free amd64 epi2me-agent3-promethion all 3.4.1-5831769 [80.8 MB] Fetched 80.8 MB in 6s (13.1 MB/s) Selecting previously unselected package epi2me-agent3-promethion. (Reading database ... 398624 files and directories currently installed.) Preparing to unpack .../epi2me-agent3-promethion_3.4.1-5831769_all.deb ... Unpacking epi2me-agent3-promethion (3.4.1-5831769) ... Setting up epi2me-agent3-promethion (3.4.1-5831769) ... id: ‘grid’: no such user id: ‘prom’: no such user chown: invalid user: ‘dummy’ chown: invalid user: ‘dummy’ chgrp: invalid group: ‘dummy’ Migrating Agent data out of $home into /data ln: failed to create symbolic link '~dummy/.epi2me': No such file or directory chown: invalid user: ‘dummy’ chgrp: invalid group: ‘dummy’ dpkg: error processing package epi2me-agent3-promethion (--configure): installed epi2me-agent3-promethion package post-installation script subprocess returned error exit status 1 Processing triggers for mime-support (3.64ubuntu1) ... Processing triggers for hicolor-icon-theme (0.17-2) ... Processing triggers for gnome-menus (3.36.0-1ubuntu1) ... Processing triggers for desktop-file-utils (0.24-1ubuntu3) ... Errors were encountered while processing: epi2me-agent3-promethion E: Sub-process /usr/bin/dpkg returned an error code (1)

In my opinon, the subprocess of installation (through dpkg) assumes that the system have two users called grid and prom and even a group called dummy.

Anyway, is this the right place to report this error? Otherwise, could you please point me to the right place?

Thank you!

Amhed

shortercode commented 4 months ago

Hi @AmhedVargas can I confirm if you are actually running on a PromethION? That deb is intended for a specific piece of ONT hardware.

Also I should note that EPI2ME classic platform is due to be retired soon please take a look at https://labs.epi2me.io/agent-transition/ for information on the migration to the new platform.

AmhedVargas commented 4 months ago

Hey,

Thank you so much for so prompt response. I didnt know about the transition.

Also, correct, we acquired a PromethION P2 solo. Is the epi2me-agent3-promethion the correct software to use?

Thanks again and apologies for using this repo as means to enquiry about my issue.

AmhedVargas commented 4 months ago

My bad, just noticed that I was supposed to use just the agent3. Totally my bad, apologies!

shortercode commented 4 months ago

No problem, I've made a note that we should put a note about the migration on this repo. We've also had a few support cases coming here recently for some reason. Perhaps a change to the support page, I'm not sure.

If you have any further issues please direct your queries via https://nanoporetech.com/support/ or support@nanoporetech.com who should be able to help you better.