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nanoporetech / minknow_api

Protobuf and gRPC specifications for the MinKNOW API
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longle flowcell not detectable #51

Closed YingziZhang-github closed 1 year ago

YingziZhang-github commented 1 year ago

Dear Nanoporetech,

I am a MinION user. Recently, I have been trying flongle flow cells in our lab. Our MinKNOW software (v22.05.5) always cannot detect the flongle flowcells (I've tried several flongles). However, I tried the adapter and the flongles with another GridION with another workstation (MinKNOW v.22.12.5) and that worked very well. The user of the working workstation told me that she met with the same issue before and it was solved by restarting MinKNOW. However, I failed to copy the troubleshooting method. Would you please let me know your suggestions?

Btw, I wondered if it is because of the minor difference of the MinKNOW version. I tried to update our MinKNOW version by the command "sudo apt install minion-nc", but it reported that minion-nc is already the newest version (22.05.5-1~bionic).

Looking forward to hearing from you.

Best, Yingzi

cjw85 commented 1 year ago

Hi @YingziZhang-github,

This issue forum is specifically for support with the MinKNOW API software project.

Your issue will be better dealt with by contacting support@nanoporetech.com.

YingziZhang-github commented 1 year ago

Hi Chris,

Thank you very much for answering. Got it.

Best, Yingzi