get_config does not work - "% Unrecognized command"

[smalldatach]

Environment

Python version ('python3 --version'): 3.8.5

• Napalm version ('pip show napalm') : 3.2.0
• Napalm-s350 version ('pip show napalm-s350': 0.3.0
• Cisco SMB switch model (for example 'SG500-28-K9' or 'SG350X-48P-K9': SG350X-24P
• Napalm diagnostic output ('napalm --vendor s350 --user USER --debug HOSTNAME': paste full output here ''' 2020-11-19 13:05:14,862 - napalm - DEBUG - Starting napalm's debugging tool 2020-11-19 13:05:14,863 - napalm - DEBUG - Gathering napalm packages 2020-11-19 13:05:14,863 - napalm - DEBUG - napalm-s350==0.3.0 2020-11-19 13:05:14,863 - napalm - DEBUG - napalm==3.2.0 2020-11-19 13:05:14,863 - napalm - DEBUG - get_network_driver - Calling with args: ('s350',), {} 2020-11-19 13:05:14,865 - napalm - DEBUG - get_network_driver - Successful 2020-11-19 13:05:14,865 - napalm - DEBUG - init - Calling with args: (<class 'napalm_s350.s350.S350Driver'>, '10.40.0.30', 'napalm'), {'password': '***', 'timeout': 60, 'optional_args': {}} 2020-11-19 13:05:14,866 - napalm - DEBUG - init - Successful 2020-11-19 13:05:14,866 - napalm - DEBUG - pre_connection_tests - Calling with args: (<napalm_s350.s350.S350Driver object at 0x7f0c78965b50>,), {} 2020-11-19 13:05:14,866 - napalm - DEBUG - open - Calling with args: (<napalm_s350.s350.S350Driver object at 0x7f0c78965b50>,), {} 2020-11-19 13:05:21,148 - napalm - DEBUG - open - Successful 2020-11-19 13:05:21,148 - napalm - DEBUG - connection_tests - Calling with args: (<napalm_s350.s350.S350Driver object at 0x7f0c78965b50>,), {} 2020-11-19 13:05:21,148 - napalm - DEBUG - get_facts - Calling with args: (<napalm_s350.s350.S350Driver object at 0x7f0c78965b50>,), {} 2020-11-19 13:05:29,543 - napalm - DEBUG - Gathered facts: { "fqdn": "XXX", "hostname": "XXX", "interface_list": [ "gi1/0/1", "gi1/0/2", "gi1/0/3", "gi1/0/4", "gi1/0/5", "gi1/0/6", "gi1/0/7", "gi1/0/8", "gi1/0/9", "gi1/0/10", "gi1/0/11", "gi1/0/12", "gi1/0/13", "gi1/0/14", "gi1/0/15", "gi1/0/16", "gi1/0/17", "gi1/0/18", "gi1/0/19", "gi1/0/20", "gi1/0/21", "gi1/0/22", "gi1/0/23", "gi1/0/24", "te1/0/1", "te1/0/2", "te1/0/3", "te1/0/4", "Po1", "Po2", "Po3", "Po4", "Po5", "Po6", "Po7", "Po8" ], "model": "SG350X-24P-K9", "os_version": "2.5.5.47", "serial_number": "XXX", "uptime": 446460, "vendor": "Cisco" } { "fqdn": "XXX", "hostname": "XXX", "interface_list": [ "gi1/0/1", "gi1/0/2", "gi1/0/3", "gi1/0/4", "gi1/0/5", "gi1/0/6", "gi1/0/7", "gi1/0/8", "gi1/0/9", "gi1/0/10", "gi1/0/11", "gi1/0/12", "gi1/0/13", "gi1/0/14", "gi1/0/15", "gi1/0/16", "gi1/0/17", "gi1/0/18", "gi1/0/19", "gi1/0/20", "gi1/0/21", "gi1/0/22", "gi1/0/23", "gi1/0/24", "te1/0/1", "te1/0/2", "te1/0/3", "te1/0/4", "Po1", "Po2", "Po3", "Po4", "Po5", "Po6", "Po7", "Po8" ], "model": "SG350X-24P-K9", "os_version": "2.5.5.47", "serial_number": "XXX", "uptime": 446460, "vendor": "Cisco" } 2020-11-19 13:05:29,548 - napalm - DEBUG - get_facts - Successful 2020-11-19 13:05:29,548 - napalm - DEBUG - close - Calling with args: (<napalm_s350.s350.S350Driver object at 0x7f0c78965b50>,), {} 2020-11-19 13:05:33,754 - napalm - DEBUG - close - Successful 2020-11-19 13:05:33,755 - napalm - DEBUG - post_connection_tests - Calling with args: (<napalm_s350.s350.S350Driver object at 0x7f0c78965b50>,), {} '''

Steps to Reproduce

1. napalm --user napalm --vendor s350 --debug 10.40.0.30 call get_config

Expected Behavior

2020-11-19 13:09:44,003 - napalm - DEBUG - get_facts - Successful 2020-11-19 13:09:44,003 - napalm - DEBUG - method - Calling with args: (<napalm_s350.s350.S350Driver object at 0x7fc28d01da30>, 'get_config'), {} 2020-11-19 13:09:44,004 - napalm - DEBUG - get_config - Attempting to resolve method 2020-11-19 13:09:44,004 - napalm - DEBUG - get_config - Attempting to call method with kwargs: {} 2020-11-19 13:09:47,084 - napalm - DEBUG - get_config - Response { "startup": "% Unrecognized command", "running": "% Unrecognized command", "candidate": "" } 2020-11-19 13:09:47,085 - napalm - DEBUG - method - Successful 2020-11-19 13:09:47,085 - napalm - DEBUG - close - Calling with args: (<napalm_s350.s350.S350Driver object at 0x7fc28d01da30>,), {} 2020-11-19 13:09:51,291 - napalm - DEBUG - close - Successful 2020-11-19 13:09:51,292 - napalm - DEBUG - post_connection_tests - Calling with args: (<napalm_s350.s350.S350Driver object at 0x7fc28d01da30>,), {}

[qaxi]

Hi, can you login to the switch and try run those commands terminal datadump show startup-config show running-config show running-config detailed

Do you get your configuration?

If not, does your user have sufficient priviledges?

[smalldatach]

thanks for the hint! at the sg350 series you can not modify the privilege modes e.g. adding possibility to run "show startup-config". on the calalyst switches you can... so you must set the privilege level for the napalm user to 15 (admin rights...). not nice but i dont found an other way...

[qaxi]

I sopouse it solved the problem, am I right?