[BUG] Error: host isn't a ts3 instance!, .

nathan-fiscaletti / TeamSpeak-Integration-Issue-Tracker

Issue tracker repository for the Invision Community TeamSpeak Integration Application

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[BUG] Error: host isn't a ts3 instance!, . #22

Closed Parilar closed 4 years ago

Parilar commented 4 years ago

Do you own the TS3 Integration application? https://invisioncommunity.com/profile/591890-parilar/

Describe the bug The error Message "Error: host isn't a ts3 instance!, ." Appears when i opening the settings page

Invision Community (please complete the following information):

Invision Community Version: 4.4.10
TeamSpeak Integration Version: 3.12.1

Desktop (please complete the following information):

OS: Windows
Browser Chrome
Version newest

Additional context Restarting the server solved the issue for ~ 5 minutes

Parilar commented 4 years ago

This error seems to be accour only sometimes.

It looks like that the error appears when i change a secondary group of a user und he tries to sync it with the server

Parilar commented 4 years ago

I did some test and every time he changes a group on the teamspeak the plugin breaks for 5-10 minutes. If i remove 2 roles on a user the plugin removes 1 group, plugin breaks + 10 min delay, removes second group

nathan-fiscaletti commented 4 years ago

It sounds like you don't have your IPS instance white listed on your TeamSpeak server for query commands.

Add the outbound IP address of your IPS server to the query_ip_whitelist.txt file on your TeamSpeak 3 server and give it around 15 minutes to update the list (or restart your TeamSpeak server for it to take effect.)

If you are using a cloud based IPS solution, please see the relevant section of the main application page

Parilar commented 4 years ago

Thx that fixxed my problem