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fasterq-dump fails with `Failed to call external services.` #900

Closed paulahsan closed 4 months ago

paulahsan commented 5 months ago

fasterq-dump fails with Failed to call external services regardless of accession code.

>$ which fasterq-dump 
/cm/shared/apps/sratoolkit/3.0.2/bin/fasterq-dump
>$ fasterq-dump  SRR9883116
Failed to call external services.

Command initiated from HPC of NIAMS, NIH, Bethesda. OS information:

$ cat /etc/os-release                                                                                                                                                                                                                                                                                          
NAME="Red Hat Enterprise Linux Server"
VERSION="7.9 (Maipo)"
ID="rhel"
ID_LIKE="fedora"
VARIANT="Server"
VARIANT_ID="server"
VERSION_ID="7.9"
PRETTY_NAME="Red Hat Enterprise Linux"
ANSI_COLOR="0;31"
CPE_NAME="cpe:/o:redhat:enterprise_linux:7.9:GA:server"
HOME_URL="https://www.redhat.com/"
BUG_REPORT_URL="https://bugzilla.redhat.com/"

REDHAT_BUGZILLA_PRODUCT="Red Hat Enterprise Linux 7"
REDHAT_BUGZILLA_PRODUCT_VERSION=7.9
REDHAT_SUPPORT_PRODUCT="Red Hat Enterprise Linux"
REDHAT_SUPPORT_PRODUCT_VERSION="7.9"
klymenko commented 5 months ago

What is the output of curl https://locate.ncbi.nlm.nih.gov/sdl/2/retrieve?acc=SRR9883116 ?