[3Di]: user not redirected to login - trouble with logging in and out (staging only)

[GeOdin]

Contact Details

No response

Topdesk URL (API)

No response

Incident Type

Error

What priority should we assign to this submission?

Prio2 Urgent

3Di component

Livesite

What happened?

When I started the staging live site https://www.staging.3di.live/, I had trouble logging in. The screen stayed on 'Waiting for authentication'

After logging in via the api, I could login in the staging live site. https://api.staging.3di.live/v3/auth/profile/

But when I tried to log out via staging live, something similar occured.

How to Reproduce?

Go to the staging live site https://www.staging.3di.live/ You will have trouble logging in. The screen will stay on 'Waiting for authentication'

Go to https://api.staging.3di.live/v3/auth/profile/ and login there.

Go back to staging live https://www.staging.3di.live/ You may need to refresh the page (CNTRL + SHFT + R), but you'll be logged in

Log out from staging https://www.staging.3di.live/ The same issues occurs

What did you expect and what was the actual result?

I did not expect that logging in and out would cause the screen to stay on the 'Waiting for authentication screen.

Add screenshots, video's etc

Chrome Error

Firefox

Response header

Request header

Relevant log output

Failed to load resource: the server responded with a status of 401 ()
main.186080ba36db1054.js:2 User is not redirected to login, but this might be a mistake. Check file session.ts line 87 t/m 97
Navigated to https://www.staging.3di.live/
main.186080ba36db1054.js:2          GET https://api.staging.3di.live/v3/auth/profile/ 401
fetchApi @ main.186080ba36db1054.js:2
request @ main.186080ba36db1054.js:2
await in request (async)
authProfileListRaw @ main.186080ba36db1054.js:2
authProfileList @ main.186080ba36db1054.js:2
(anonymous) @ main.186080ba36db1054.js:2
(anonymous) @ main.186080ba36db1054.js:2
n.<computed> @ main.186080ba36db1054.js:2
(anonymous) @ main.186080ba36db1054.js:2
il @ main.186080ba36db1054.js:2
wu @ main.186080ba36db1054.js:2
(anonymous) @ main.186080ba36db1054.js:2
w @ main.186080ba36db1054.js:2
P @ main.186080ba36db1054.js:2
I.<computed> @ polyfills.02c0442975564d2f.js:1
T @ polyfills.02c0442975564d2f.js:1
j @ polyfills.02c0442975564d2f.js:1
main.186080ba36db1054.js:2 User is not redirected to login, but this might be a mistake. Check file session.ts line 87 t/m 97

Additional info

Did something change about the authentication?

Good luck! :)

[GeOdin]

Note: similar response in Chrome, FireFox and Edge.