search

neo4j-devtools / neo4j-desktop

The Neo4j Graph Platform, on your desktop OS.
19 stars 1 forks source link

Blank Neo4j Desktop after uninstall and re-installation (Windows). #43

Closed AltheimIcarus closed 5 years ago

AltheimIcarus commented 5 years ago

For my case, simply unintall existing Neo4j desktop then reinstall it again. Neo4j Desktop then startup fine but gone blank after the loading screen. Fixed this by deleting the remaining files after uninstallation in 

C:/Users/<username>/.neo4j

and 

C:/Users/<username>/.Neo4jDesktop

before performing clean installation. Now Neo4j Desktop can run without error.

AltheimIcarus commented 5 years ago

The version of Neo4j Desktop is 1.1.13.

Metaur commented 5 years ago

@AltheimIcarus have you got log file saved before wiping out .Neo4jDesktop folder?

AltheimIcarus commented 5 years ago

@Metaur Nope, I wiped the whole directory. I did save a copy somewhere else as old.Neo4jDesktop. Besides, I tried replacing newly created .Neo4jDesktop with the data in the old.Neo4jDesktop. Somehow it worked like restoring a backup.

Metaur commented 5 years ago

@AltheimIcarus If you will experience this issue again, please share the log file with the Desktop team, so that we could start the investigation. From the data we have now the root cause of this issue is not clear.

serafdev commented 3 years ago

I got the same issue for some reason, I'm using MacOS Catalina, not sure where I can find the .Neo4jDesktop or the logs, I searched using find for the dotfile and looked into /var/log for the logs.

Neo4j Desktop v1.3.8:

image