Neo4j Desktop 1.1.18 won't turn off Offline Mode even though I'm connected to the internet

dnet5 commented 5 years ago

Hi, I'm having issues with Desktop 1.1.18 on macOS Mojave 10.14.4. The app doesn't recognize my internet connection (theoretically), stating that either:

I have a poor network connection
I'm on a proxied network environment

So, I can't turn off Offline Mode and I have to click on Work Offline.

However, both of the statements aren't true.

First: My connection is ok

Second: There aren't any proxies configured

I said that I'm theoretically offline because, although it says I'm offline, I can connect to both local and remote desktops (screenshots above).

LOCAL (sensitive information scratched on purpose)

REMOTE (sensitive information scratched on purpose)

Some other information:

This error appeared on 1.1.18; until 1.1.17 everything was fine
I can perform any actions on the database (writing and reading queries, load Bloom, Browser, run analytics through third graph apps; everything)
I've tried in another network (same thing, 5Ghz wifi without proxies or VPN), and the error persists

Still, can't exit Offline Mode 😞

For any further informartion needed, I'll be glad to help.

oskarhane commented 5 years ago

Hi and thanks for the report @dnet5! This sounds unusual.

What if you go to settings, is the "Enable offline mode" config selected? If it is, try to disable it.

It does sound like a bug that you can connect to remote graphs even though you're offline. It should be fine if you're connecting to a LAN (or even local) address, but WAN addresses should not be available to connect to. It's almost like you're in a state in partial offline mode.

Do you have a firewall or filter that stops requests to certain addresses? You can see a list of URL:s we use to check online status here: https://github.com/neo4j-apps/neo4j-desktop/wiki/FAQ#what-public-internet-addresses-does-neo4j-desktop-reach-out-to-and-for-what-reason

dnet5 commented 5 years ago

What if you go to settings, is the "Enable offline mode" config selected? If it is, try to disable it.

Yes. Offiline Mode is ticked and can't be uncheck. Once I try to do it, the first image I've posted pops up and states that I have no connection, asking either to configure a proxy or to work offline (option that I hit).

It does sound like a bug that you can connect to remote graphs even though you're offline. It should be fine if you're connecting to a LAN (or even local) address, but WAN addresses should not be available to connect to. It's almost like you're in a state in partial offline mode.

I'm on WAN, nothing running on LAN mode. That's why it is so weird.

Do you have a firewall or filter that stops requests to certain addresses?

Nope. Not at all.

oskarhane commented 5 years ago

@dnet5 Thanks for the response. Could you send me your desktop log file (you get to it by pressing ctrl+k and type "log" and select the desktop log file option)? You can send it to oskar.hane at neo4j dot com.

dnet5 commented 5 years ago

Sure. I'll send it right away!

oskarhane commented 5 years ago

Neo4j Desktop 1.1.18 won't turn off Offline Mode even though I'm connected to the internet

oskarhane commented 5 years ago

@dnet5 Thanks, we'll have a look and get back to you soon.

Metaur commented 5 years ago

@dnet5 Could you please open the URL, that Desktop uses for checking the online connectivity (https://captive.apple.com/hotspot-detect.html)? Please check the response body and status code.

Also, open chrome with a link chrome://net-internals/#proxy to just be sure there is nothing around proxies.

dnet5 commented 5 years ago

Hey, Sergey!

Here are the prints for checking.

Apple Captive [image: image.png] Chrome proxies [image: image.png]

Best,

Em qua, 3 de abr de 2019 às 06:30, Sergey Kolunov notifications@github.com escreveu:

@dnet5 https://github.com/dnet5 Could you please open the URL, that Desktop uses for checking the online connectivity ( https://captive.apple.com/hotspot-detect.html)? Please check the response body and status code.

Also, open chrome with a link chrome://net-internals/#proxy to just be sure there is nothing around proxies.

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/neo4j-apps/neo4j-desktop/issues/58#issuecomment-479413383, or mute the thread https://github.com/notifications/unsubscribe-auth/ADzaPSX-Sw20E-g7sCIW1oSaAN_ixU0Hks5vdHS1gaJpZM4cSuXl .

Metaur commented 5 years ago

@dnet5 could you please attach the images. Seems like those did not get uploaded

dnet5 commented 5 years ago

Sure!

DEOCLIDES Neto about.me/deoclides [image: LinkedIn] http://www.linkedin.com/profile/view?id=62839394 +55 11 972 459 011 [image: DEOCLIDES Neto on about.me]

Em qui, 4 de abr de 2019 às 06:01, Sergey Kolunov notifications@github.com escreveu:

@dnet5 https://github.com/dnet5 could you please attach the images. Seems like those did not get uploaded

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/neo4j-apps/neo4j-desktop/issues/58#issuecomment-479813279, or mute the thread https://github.com/notifications/unsubscribe-auth/ADzaPV5zdGTFvYXWcf3ajAaS6XSq638xks5vdb9XgaJpZM4cSuXl .

wilsli commented 5 years ago

same problem with the version 1.1.22. Checked the log file, just a bunch of "max tries exceeded" error there:

[2019-05-20 23:52:59:0561] [info] Function[] [2019-05-20 23:53:00:0529] [info] Action[APPLICATION_SETTINGS_SAVED] { settings: { defaultProtocolRemember: false }, type: 'APPLICATION_SETTINGS_SAVED' } [2019-05-20 23:53:00:0842] [info] Function[] [2019-05-20 23:53:02:0522] [info] Function[] [2019-05-20 23:53:02:0535] [info] Action[APPLICATION_SETTINGS_SAVED] { settings: { defaultProtocolRemember: true }, type: 'APPLICATION_SETTINGS_SAVED' } [2019-05-20 23:53:03:0491] [info] Function[] [2019-05-20 23:53:03:0507] [info] Action[APPLICATION_SETTINGS_SAVED] { settings: { defaultProtocol: true }, type: 'APPLICATION_SETTINGS_SAVED' } [2019-05-20 23:53:05:0174] [info] Action[NEO4J_RELEASE_NOTES_LOADED] [2019-05-20 23:53:05:0488] [info] Action[SIDEBAR_OPEN_TAB] { sidebarTab: 'settings', type: 'SIDEBAR_OPEN_TAB' } [2019-05-20 23:53:05:0490] [info] Action[APPLICATION_SETTINGS_CLOSE_TELEMETRY_DIALOG] { type: 'APPLICATION_SETTINGS_CLOSE_TELEMETRY_DIALOG' } [2019-05-20 23:53:10:0886] [info] Function[] [2019-05-20 23:53:10:0899] [info] Action[APPLICATION_SETTINGS_SAVED] { settings: { enableOfflineMode: false }, type: 'APPLICATION_SETTINGS_SAVED' } [2019-05-20 23:53:17:0318] [info] Checking online status... [2019-05-20 23:53:34:0290] [error] Error: Max tries exceeded at run (/Applications/Neo4j Desktop.app/Contents/Resources/app.asar/dist/main.prod.js:1:39927) at run (/Applications/Neo4j Desktop.app/Contents/Resources/app.asar/dist/main.prod.js:1:40001) at process._tickCallback (internal/process/next_tick.js:68:7) [2019-05-20 23:53:34:0295] [info] Online status: Application is offline [2019-05-20 23:53:40:0315] [error] Error: Max tries exceeded at run (/Applications/Neo4j Desktop.app/Contents/Resources/app.asar/dist/main.prod.js:1:39927) at run (/Applications/Neo4j Desktop.app/Contents/Resources/app.asar/dist/main.prod.js:1:40001) at process._tickCallback (internal/process/next_tick.js:68:7) [2019-05-20 23:54:01:0374] [error] Error: Max tries exceeded at run (/Applications/Neo4j Desktop.app/Contents/Resources/app.asar/dist/main.prod.js:1:39927) at run (/Applications/Neo4j Desktop.app/Contents/Resources/app.asar/dist/main.prod.js:1:40001) [2019-05-20 23:54:20:0456] [error] Error: Max tries exceeded at run (/Applications/Neo4j Desktop.app/Contents/Resources/app.asar/dist/main.prod.js:1:39927) at run (/Applications/Neo4j Desktop.app/Contents/Resources/app.asar/dist/main.prod.js:1:40001) at process._tickCallback (internal/process/next_tick.js:68:7)

I can't even install Graph Algorithm plugin or so.

maheshhatolkar commented 5 years ago

I'm also facing the same issue with Neo4j Desktop 1.1.22.

maheshhatolkar commented 5 years ago

2019-05-22 15:47:44.187+0000 INFO ======== Neo4j 3.5.2 ======== 2019-05-22 15:47:44.196+0000 INFO Starting... 2019-05-22 15:47:45.545+0000 INFO Initiating metrics... 2019-05-22 15:47:48.479+0000 INFO Sending metrics to CSV file at C:\Users\mahesh.Neo4jDesktop\neo4jDatabases\database-2ab99906-b4e4-49f9-b377-1bd1da4cc0e4\installation-3.5.2\metrics 2019-05-22 15:47:49.368+0000 INFO Bolt enabled on 127.0.0.1:7687. 2019-05-22 15:47:51.511+0000 WARN Server thread metrics not available (missing neo4j.server.threads.jetty.all) 2019-05-22 15:47:51.511+0000 WARN Server thread metrics not available (missing neo4j.server.threads.jetty.idle) 2019-05-22 15:47:52.149+0000 INFO Started. 2019-05-22 15:47:52.523+0000 INFO Mounted REST API at: /db/manage 2019-05-22 15:47:52.698+0000 INFO Server thread metrics have been registered successfully 2019-05-22 15:47:53.776+0000 INFO Remote interface available at http://localhost:7474/

Metaur commented 5 years ago

@wilsli Could you please install a latest Desktop Canary build and check the online connectivity there? If that fails - please share your logs, they will help in further investigation

Metaur commented 5 years ago

@maheshhatolkar You have provided the Neo4j logs, not Neo4j Desktop. While in Desktop, press Ctrl+K (on win and linux) or Cmd+K (on mac), type log to find the Desktop log file.

willsgh commented 5 years ago

I'm having the same problem

tanghw commented 5 years ago

same with me,but 1.11.7 is ok,1.1.22 is not ok

PinkusKSquare commented 4 years ago

Any update on this? I'm having the same issue with v 1.1.18 on ubuntu 16.04 LTS

dnet5 commented 4 years ago

Any update on this? I'm having the same issue with v 1.1.18 on ubuntu 16.04 LTS

The problem was gone after upgrading from 1.1.18. Now I'm on 1.2.1 and I don't have this bug anymore, nor on Mac or Windows. Didn't tested on Ubuntu, though. But I think is a bug from 1.1.18. Try updating.