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neo4j-devtools / neo4j-desktop

The Neo4j Graph Platform, on your desktop OS.
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Authentication failure #64

Closed ThomasFrisendal closed 5 years ago

ThomasFrisendal commented 5 years ago

Hi,

I was working this morning, but now I am getting nowhere.

I am on: Neo4j Browser 3.2.19 Neo4j 3.5 Enterprise (developer)

When I start a database from the desktop, I get: image

I do not believe that any of the databases that I tried have a password on their own.

Trying every pw I can think of, I have to give up and press Ignore, which then, in the Desktop brings me to having to connect to the server (which is running).

image

Again, I am unable to find an acceptable password, so I have to give up connecting to the database.

In the server log I see:

Starting Neo4j. 2019-04-29 13:14:51.663+0000 WARN ha.pull_interval is deprecated. 2019-04-29 13:14:51.751+0000 INFO ======== Neo4j 3.5.0 ======== 2019-04-29 13:14:51.770+0000 INFO Starting... 2019-04-29 13:15:04.434+0000 INFO Initiating metrics... 2019-04-29 13:15:17.481+0000 INFO Sending metrics to CSV file at /Users/Thomas/Library/Application Support/Neo4j Desktop/Application/neo4jDatabases/database-67c0cdba-2c5e-4d41-8a72-b03a619c6e55/installation-3.5.0/metrics 2019-04-29 13:15:20.569+0000 WARN Server thread metrics not available (missing neo4j.server.threads.jetty.all) 2019-04-29 13:15:20.571+0000 WARN Server thread metrics not available (missing neo4j.server.threads.jetty.idle) 2019-04-29 13:15:28.202+0000 INFO Bolt enabled on 127.0.0.1:7687. 2019-04-29 13:15:32.118+0000 INFO Started. 2019-04-29 13:15:32.680+0000 INFO Mounted REST API at: /db/manage 2019-04-29 13:15:32.939+0000 INFO Server thread metrics have been registered successfully 2019-04-29 13:15:34.620+0000 INFO Remote interface available at http://localhost:7474/ 2019-04-29 13:15:36.264+0000 WARN Unsupported authentication token, missing key scheme: { user_agent='neo4j-javascript/1.7.2' } 2019-04-29 13:16:11.480+0000 WARN The client is unauthorized due to authentication failure. 2019-04-29 13:16:11.559+0000 WARN The client is unauthorized due to authentication failure.

What really puzzles me, is that when I look in my profile in the desktop here is what I see:

image

I got the activation key by using my GitHub signing in January.

Note the date. It expires one year from now. A mouse-over tells me that it is at 9:39 AM.

I was working this morning (before 9:30) but now I am not able to be authenticated... One year too early?

Please help - I am stuck right now.

Best Thomas

oskarhane commented 5 years ago

Hi Thomas and thanks for raising this issue. Sorry for the confusion, but your dbms/graph authentication and the registration of the Neo4j Desktop application are totally separate. Each "Graph" in your projects have their own username (usually "neo4j") and a password you needed to set when you created the graph in the first place.

To reset the password for a dbms/graph you'll need to go into the file system (you can get to the dbms folder by clicking "Manage" on a graph and then the "Open Folder" button) and delete the "data/dbms/auth" file and then start the db, open Neo4j Browser and set a new password there. Neo4j Desktop will then ask you for your newly set password, as in the screenshot you showed.

Once you've entered it there, you will not be prompted for it again in either Desktop or any graph apps.

ThomasFrisendal commented 5 years ago

Hi OskarNot at my computer right now. Why did this start to happening today? No new databases.Thomas29. apr. 2019 15.59 skrev Oskar Hane notifications@github.com:Hi Thomas and thanks for raising this issue. Sorry for the confusion, but your dbms/graph authentication and the registration of the Neo4j Desktop application are totally separate. Each "Graph" in your projects have their own username (usually "neo4j") and a password you needed to set when you created the graph in the first place. To reset the password for a dbms/graph you'll need to go into the file system (you can get to the dbms folder by clicking "Manage" on a graph and then the "Open Folder" button) and delete the "data/dbms/auth" file and then start the db, open Neo4j Browser and set a new password there. Neo4j Desktop will then ask you for your newly set password, as in the screenshot you showed. Once you've entered it there, you will not be prompted for it again in either Desktop or any graph apps.

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oskarhane commented 5 years ago

That's what puzzles me. What Neo4j Desktop version are you on? Did you perform any updates to your operating system since last time you used Neo4j Desktop? We store the graphs username/password in your operating systems secure keychain, so there might be some permissions issues that appeared there (just guessing at this point). Could you send me your Desktop log file (get to it by pressing ctrl+k and then type "log" and chose desktop log file format he list)? I can be reached at oskar.hane at neo4j.com

ThomasFrisendal commented 5 years ago

I think this mess was caused by my upgrade to MAC OS X Mojave some weeks ago. I have two keyrings (one from this computer and one from my previous computer). Mojave did not take this easy. But after a couple of weeks some fix must have arrived, which cleaned up some things. But it also meant that some passwords were forgotten. I did not know that Neo4j also uses the keyring, and I don't understand why there was a delay of some days. But maybe Apple installed a fix by mid day today. Case closed. Anyway.

Case is closed - thanks Oskar!