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neo4j-labs / arrows.app

A graph drawing application
https://arrows.app
Apache License 2.0
107 stars 16 forks source link

Google Drive Sign in Not working #43

Open hannaispyo opened 2 years ago

hannaispyo commented 2 years ago

The account setting is not currently working.

  1. That’s an error.

The server cannot process the request because it is malformed. It should not be retried. That’s all we know

nyckmaia commented 2 years ago

UP!

apcj commented 2 years ago

Hi @hannaispyo @nyckmaia sorry for missing this. Is there any other diagnostic information you can provide? For example, do you have any messages in the javascript console?

nyckmaia commented 2 years ago

Hi @apcj , I take 3 screenshots:

Case 01: From the current local storage graph to Google Drive

STEP 1: Try to save in Google Drive my current local browser storage graph:

error_01

STEP 2: Now opening the Console Log:

error_02

Case 02: Trying to create a blank new graph from menu NEW -> Google Drive:

error_03

In any of those cases, the message on the top of the App is freezed and it is always the same: image

Do you have any ideas how to fix it?

My System:

apcj commented 2 years ago

Hi @nyckmaia thanks very much for the debugging information.

To help further investigate, please could you go to https://myaccount.google.com/permissions and look for arrows.app as a third-party app?

It should look like this: image

Does it look like that for you?

nyckmaia commented 2 years ago

@apcj here is my screen:

image

Looking your screenshot, the difference is that: I dont have the Google Drive permission...

How can I fix it?

apcj commented 2 years ago

Hi @nyckmaia thanks for the info. I think you should be able to fix this by clicking "Remove Access" and making sure that arrows.app disappears from your permissions page. Then go to https://arrows.app/ and try your operation again. The app will ask you to re-authorise with Google:

image

You need to check the boxes I have highlighted. It seems they are not checked by default anymore and we will need to look for a solution. In the meantime, I hope this helps you.

nyckmaia commented 2 years ago

@apcj it works!!!

I would especially like to thank you for the kind and thoughtful way you responded.

Thank you again!

apcj commented 2 years ago

Great news @nyckmaia !

Thank you for bringing this to our attention. I will think about a solution that helps others to avoid this situation in the future.