Open hannaispyo opened 2 years ago
UP!
Hi @hannaispyo @nyckmaia sorry for missing this. Is there any other diagnostic information you can provide? For example, do you have any messages in the javascript console?
Hi @apcj , I take 3 screenshots:
In any of those cases, the message on the top of the App is freezed and it is always the same:
Do you have any ideas how to fix it?
My System:
Hi @nyckmaia thanks very much for the debugging information.
To help further investigate, please could you go to https://myaccount.google.com/permissions and look for arrows.app as a third-party app?
It should look like this:
Does it look like that for you?
@apcj here is my screen:
Looking your screenshot, the difference is that: I dont have the Google Drive permission...
How can I fix it?
Hi @nyckmaia thanks for the info. I think you should be able to fix this by clicking "Remove Access" and making sure that arrows.app disappears from your permissions page. Then go to https://arrows.app/ and try your operation again. The app will ask you to re-authorise with Google:
You need to check the boxes I have highlighted. It seems they are not checked by default anymore and we will need to look for a solution. In the meantime, I hope this helps you.
@apcj it works!!!
I would especially like to thank you for the kind and thoughtful way you responded.
Thank you again!
Great news @nyckmaia !
Thank you for bringing this to our attention. I will think about a solution that helps others to avoid this situation in the future.
The account setting is not currently working.
The server cannot process the request because it is malformed. It should not be retried. That’s all we know