search

neo4j-labs / neodash

NeoDash - a Dashboard Builder for Neo4j
https://neo4j.com/labs/neodash/
Apache License 2.0
420 stars 141 forks source link

Map Background Not Displaying In NeoDash Desktop #157

Closed GQ16 closed 2 years ago

GQ16 commented 2 years ago

When putting a map in NeoDash Desktop, the map background doesn't display. For example: image

But, in the web version of NeoDash, using the same exact Cypher Query, the Map loads properly. As such: image

Please find out why the map is not appearing in the NeoDash Desktop Application

Thanks!

nielsdejong commented 2 years ago

Hi @GQ16 , Thanks for reporting this bug. I've tried reproducing this locally but I'm not having the same issues. Which version of Neo4j Desktop are you using? And which operating system are you on? I know that the embedded web-app in Neo4j Desktop might work differently based on the OS, so that could be something to look into for us.

Thank you, Niels

GQ16 commented 2 years ago

Hey @nielsdejong ,

I'm working on Neo4j Desktop 1.4.15 and my OS is Windows 10 Pro, below are more details about the PC:

Edition Windows 10 Pro Version 21H2 Installed on ‎4/‎4/‎2022 OS build 19044.1706 Experience Windows Feature Experience Pack 120.2212.4170.0

Processor Intel(R) Core(TM) i5-8350U CPU @ 1.70GHz 1.90 GHz Installed RAM 16.0 GB (15.8 GB usable)

System type 64-bit operating system, x64-based processor

Hope this helps! GQ

nielsdejong commented 2 years ago

Hi @GQ16 - small update, I've been off for the past days so haven't had much time to look into this. I'll get my hands on a Windows machine this friday and I'll try reproducing the bug, will post updates here.

Thank you for your patience, Niels

nielsdejong commented 2 years ago

Tried reproducing this on a machine with Windows 10 Pro, and the latest versions of Neo4j, NeoDash, and Neo4j Desktop.

I'm able to see the map in both the browser and Neo4j Desktop versions, so difficult to tell what the issue is. The only explanation I can think of is your connection to the online map provider (OpenStreetMap) is blocked by your network when using the Desktop app. Are you on a corporate network?

GQ16 commented 2 years ago

I am on a corporate network.

nielsdejong commented 2 years ago

Can you access https://www.openstreetmap.org/?

GQ16 commented 2 years ago

Yes I can access the website from my corporate network.

GQ16 commented 2 years ago

@nielsdejong The latest NeoDash Desktop update solved the issue. Thanks for your correspondence!