Driver timeout

[DinukeAbey]

A customer tried to test the R-driver, but got the following error.

———————————— It seems like is getting a timeout. Do you have any input on what may be wrong?

timeouts with: devtools::install_github("neo4j-rstats/neo4r”)

Another colleague tried to connect via a virtual machine and her response was: “I tried now in VDI and I got also “ Installation failed: Timeout was reached: Connection timed out after 10000 milliseconds”” ————————————

[ColinFay]

Hey,

No idea so far, can you provide the sessionInfo() for the context where it fails?

Have you tried exactly the command you've typed? There is two kind of quotes in the command : " and ”.

Can you also try devtools::install_github("neo4j-rstats/neo4r") ?

[DinukeAbey]

Our customer got the following sessionInfo:

sessionInfo() R version 3.4.2 (2017-09-28) Platform: x86_64-w64-mingw32/x64 (64-bit) Running under: Windows 7 x64 (build 7601) Service Pack 1

Matrix products: default

locale: [1] LC_COLLATE=Norwegian (Bokmål)_Norway.1252 LC_CTYPE=Norwegian (Bokmål)_Norway.1252
[3] LC_MONETARY=Norwegian (Bokmål)_Norway.1252 LC_NUMERIC=C
[5] LC_TIME=Norwegian (Bokmål)_Norway.1252

attached base packages: [1] stats graphics grDevices utils datasets methods base

loaded via a namespace (and not attached): [1] compiler_3.4.2 tools_3.4.2 yaml_2.1.18

devtools::install_github("neo4j-rstats/neo4r") Installation failed: Timeout was reached: Connection timed out after 10015 milliseconds

sessionInfo() R version 3.4.2 (2017-09-28) Platform: x86_64-w64-mingw32/x64 (64-bit) Running under: Windows 7 x64 (build 7601) Service Pack 1  

Matrix products: default   locale: [1] LC_COLLATE=Norwegian (Bokmål)_Norway.1252  LC_CTYPE=Norwegian (Bokmål)_Norway.1252   [3] LC_MONETARY=Norwegian (Bokmål)_Norway.1252 LC_NUMERIC=C                              [5] LC_TIME=Norwegian (Bokmål)_Norway.1252     

attached base packages: [1] stats     graphics  grDevices utils     datasets  methods   base       loaded via a namespace (and not attached): [1] httr_1.3.1      compiler_3.4.2  R6_2.2.2        tools_3.4.2     withr_2.1.2     curl_3.2        yaml_2.1.18      [8] memoise_1.1.0   git2r_0.23.0    digest_0.6.15   devtools_1.13.6

devtools::install_github("neo4j-rstats/neo4r") Installation failed: Timeout was reached: Connection timed out after 10015 milliseconds

[ColinFay]

Hey,

So far I don't know where it's coming from. I have no issue installing it here.

@cervangirard can you try an install on your windows machine?

This might either be from a server blocking access to GitHub (that would be the most obvious reason why we get a timeout here). Is it only happening on {neo4r}? Can the user install other packages from GitHub?

[Cervangirard]

Hi Colin,

No problem here,

Le sam. 1 déc. 2018 à 09:08, Colin Fay notifications@github.com a écrit :

Hey,

So far I don't know where it's coming from. I have no issue installing it here.

@Cervangirard https://github.com/Cervangirard can you try an install on your windows machine?

This might either be from a server blocking access to GitHub (that would be the most obvious reason why we get a timeout here). Is it only happening on {neo4r}? Can the user install other packages from GitHub?

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/neo4j-rstats/neo4r/issues/36#issuecomment-443408767, or mute the thread https://github.com/notifications/unsubscribe-auth/Aj4hvs2EiH3h6THHwJpTUnKiBbIctweWks5u0jj1gaJpZM4YmGEL .

--

Cervan GIRARD 06.38.32.92.29 Retrouvez notre savoir faire http://thinkr.fr Découvrez notre Blog http://www.thinkr.fr/le-blog/

[ColinFay]

Closing it for now, if ever it pops up again feel free to reopen