Closed Ark-kun closed 2 years ago
Hi and thanks for reaching out.
First, it'd be helpful to get some driver debug logs. Please run see the API docs on how to enable it. Feel free to replace the IP addresses, but I'd like to see the full log of that one query including the driver start-up.
@Ark-kun cheers for reaching out and sorry to hear you're having trouble.
Just because I'm going to need to ask for some personal details, would you mind filing a support ticket so we can have a private conversation about the instance in question?
The easiest way is in the console navbar -> get help -> support or directly here: https://aura.support.neo4j.com/hc/en-us
Once that's done, we can start exploring :) At this point, it's really hard to know if it's the instance, our infra, the network or the driver - but we'll figure it out!
Thank you! LG
I'll close this issue here then. Should it boil down to a driver issue, please feel free to re-open this a open a new issue.
We use Neo4j AuraDS on GCP: https://pantheon.corp.google.com/marketplace/product/endpoints/prod.n4gcp.neo4j.io
We have a script to regularly update data in Neo4j DB. Previously this script worked (on Neo4j AuraSB), but does not seem to work anymore (our data has grown slightly). The script now throws
Failed to read from defunct connection
error on queries that take more time (it still works on smaller queries).Can you please help us run queries on managed Neo4j again?
Neo4j Version: 4.4.0 Enterprise Neo4j Mode: Neo4j AuraDS on GCP Driver version: Python driver 4.4.5
Steps to reproduce
Code:
Actual behavior
P.S. The DB was taking less than 30% of instance space and there were no OOM errors. Using Ne04j browser I got "SessionExpired" errors when trying to run the query. After resizing the DB from {8, 16, 2} to {24, 48, 5}, the query finishes in the browser:
Created 8655786 relationships, completed after 430174 ms
The DB now takes <14% of storage space.