UX: feedback from onboarding process NERC project

[schwesig]

I am not sure if this is the right repo and place, but I don't want to lose this user's feedback. Maybe we are adding this to one of our UX-enhancing ideas. And for sure to prioritize if some of these ideas can/need/should be changed (e.g., if main user base is inside universities, optimizing for RH is not a high priority or wanted)

• I followed the https://nerc-project.github.io/nerc-docs/get-started/create-a-user-portal-account/
• I was able to create an account.
• I am a Red Hat associate; therefore using Google / *@redhat.com

Feedback

• In general, this process is quite straightforward.

• It is unclear who should be "our" Identity Provider. I have chosen Google and used the @redhat.com email, and it works. However, as the list mainly consists of universities, it takes work to spot that there are also other providers. I was trying to find "Red Hat" but without success.

  • first ideas (thor): clusters, search, provider-related sorting, documentation

• The required "Research Domains" does not contain items for Software Engineering/Security. I have chosen "Other," but I believe that SW/ML/AI should be an option.

• Email with validation code contains a link, which is either a bad practice - we teach people not to click on the URL in emails :) And if the URL is already there, then it can contain validation code as a parameter, so I don't have to retype it. The security level won't change, but it is more user-friendly.

• Then I tried to ask for a principal investigator account via https://nerc.mghpcc.org/pi-account-request/ I got stuck because I didn't know how to find the "institution-specific code." What is it for, Red Hat?

  • first ideas (thor): documentation

[msdisme]

Some of this is RH specific- we should discuss if there is a way to change current doc for partner type users.

[schwesig]

@Milstein contact @schwesig for details not urgent, just if interested in feedback and working on ux