nervosnetwork / neuron

Neuron: Nervos CKB Wallet
https://www.nervos.org
MIT License
189 stars 82 forks source link

[Synchronization] **brief description** #3225

Open Regis92500 opened 3 months ago

Regis92500 commented 3 months ago

Hi,

I tried to tranfer 300 CKB token from Binance to Neuron Wallet but I on August 5th, but I still not receive anything?![

You will find enclosed all the detail from Binance mentioning that the transaction has been successfully executed.

Adresse de retrait : ckb1qzda0cr08m85hc8jlnfp3zer7xulejywt49kt2rr0vthywaa50xwsq0w7teyh77d48krwz2837wwejrppzw905cm588n0 ID de la transaction : 0x4178b1493b3884f237036f3162d8815105a66423b5ce2f5b4e4bb1b24f0cd86e

I need tour supoort, Thanks in advance. Regis fedrigo

yanguoyu commented 3 months ago

Hi, @Regis92500 From https://explorer.nervos.org/transaction/0x4178b1493b3884f237036f3162d8815105a66423b5ce2f5b4e4bb1b24f0cd86e This transaction that hash is 0x4178b1493b3884f237036f3162d8815105a66423b5ce2f5b4e4bb1b24f0cd86e is broadcast success, but it does not a transaction that sends 300 CKB.

If the Neuron does not show your balance, we should check whether the neuron syncs to 100% at the right-top of the Neuron. If after the Neuron syncs to 100% but still does not show the balance, please upload the Debug information of the native wallet, it would help us check what happened, it can be exported by Menu => Help => Export debug information.

Neuron includes a full ckb node and a light client node. The full node ckb node needs more time and disk space because it is a full ckb node that includes all of the chain data, it needs about 2~3 days to finish the sync, and it needs over 50GB space disk. The light client node will sync faster than the full node and needs less disk space because it only subscribes to your address. It can set the start block number to speed up the sync process.

If you want to use the light client click setting and scroll to the Network setting, then choose Light Client, which will switch to the Light Client.

image

Regis92500 commented 3 months ago

Hi,

thanks for your answer and support but I tried to download the light version as recommended and I still have not received the 300CKB. In any case, I pay attention to be sure that I'm fully connected 100% before starting any transaction.

Could you confirm that there is not any issue with the address mentioned below and confirm that it is my address. I copied this address from a previous transaction but I only sure that everything is OK.

It's the address I used to transfer successfully, apparently my CKB from Binance to Neuron Wallet.

ckb1qzda0cr08m85hc8jlnfp3zer7xulejywt49kt2rr0vthywaa50xwsq0w7teyh77d48krwz2837wwejrppzw905cm588n0

[image: image.png]

Thanks in advance.

Régis FEDRIGO

Le mer. 7 août 2024 à 00:59, 严国宇 @.***> a écrit :

Hi, @Regis92500 https://github.com/Regis92500 From https://explorer.nervos.org/transaction/0x4178b1493b3884f237036f3162d8815105a66423b5ce2f5b4e4bb1b24f0cd86e This transaction that hash is 0x4178b1493b3884f237036f3162d8815105a66423b5ce2f5b4e4bb1b24f0cd86e is broadcast success, but it does not a transaction that sends 300 CKB.

If the Neuron does not show your balance, we should check whether the neuron syncs to 100% at the right-top of the Neuron. If after the Neuron syncs to 100% but still does not show the balance, please upload the Debug information of the native wallet, it would help us check what happened, it can be exported by Menu => Help => Export debug information.

Neuron includes a full ckb node and a light client node. The full node ckb node needs more time and disk space because it is a full ckb node that includes all of the chain data, it needs about 2~3 days to finish the sync, and it needs over 50GB space disk. The light client node will sync faster than the full node and needs less disk space because it only subscribes to your address. It can set the start block number to speed up the sync process.

If you want to use the light client click setting and scroll to the Network setting, then choose Light Client, which will switch to the Light Client.

image.png (view on web) https://github.com/user-attachments/assets/a3397757-849b-4f28-aa3b-4a527de322b6

— Reply to this email directly, view it on GitHub https://github.com/nervosnetwork/neuron/issues/3225#issuecomment-2272299122, or unsubscribe https://github.com/notifications/unsubscribe-auth/BKLN75W4YNXSHIZVDTZ5V5LZQFIN5AVCNFSM6AAAAABMCT7E6GVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDENZSGI4TSMJSGI . You are receiving this because you were mentioned.Message ID: @.***>

yanguoyu commented 3 months ago

Hi, thanks for your answer and support but I tried to download the light version as recommended and I still have not received the 300CKB. In any case, I pay attention to be sure that I'm fully connected 100% before starting any transaction. Could you confirm that there is not any issue with the address mentioned below and confirm that it is my address. I copied this address from a previous transaction but I only sure that everything is OK. It's the address I used to transfer successfully, apparently my CKB from Binance to Neuron Wallet. ckb1qzda0cr08m85hc8jlnfp3zer7xulejywt49kt2rr0vthywaa50xwsq0w7teyh77d48krwz2837wwejrppzw905cm588n0 [image: image.png] Thanks in advance. Régis FEDRIGO Le mer. 7 août 2024 à 00:59, 严国宇 @.> a écrit : Hi, @Regis92500 https://github.com/Regis92500 From https://explorer.nervos.org/transaction/0x4178b1493b3884f237036f3162d8815105a66423b5ce2f5b4e4bb1b24f0cd86e This transaction that hash is 0x4178b1493b3884f237036f3162d8815105a66423b5ce2f5b4e4bb1b24f0cd86e is broadcast success, but it does not a transaction that sends 300 CKB. If the Neuron does not show your balance, we should check whether the neuron syncs to 100% at the right-top of the Neuron. If after the Neuron syncs to 100% but still does not show the balance, please upload the Debug information of the native wallet, it would help us check what happened, it can be exported by Menu => Help => Export debug information. Neuron includes a full ckb node and a light client node. The full node ckb node needs more time and disk space because it is a full ckb node that includes all of the chain data, it needs about 2~3 days to finish the sync, and it needs over 50GB space disk. The light client node will sync faster than the full node and needs less disk space because it only subscribes to your address. It can set the start block number to speed up the sync process. If you want to use the light client click setting and scroll to the Network setting, then choose Light Client, which will switch to the Light Client. image.png (view on web) https://github.com/user-attachments/assets/a3397757-849b-4f28-aa3b-4a527de322b6 — Reply to this email directly, view it on GitHub <#3225 (comment)>, or unsubscribe https://github.com/notifications/unsubscribe-auth/BKLN75W4YNXSHIZVDTZ5V5LZQFIN5AVCNFSM6AAAAABMCT7E6GVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDENZSGI4TSMJSGI . You are receiving this because you were mentioned.Message ID: @.>

Hi, @Regis92500 Where do you copy ckb1qzda0cr08m85hc8jlnfp3zer7xulejywt49kt2rr0vthywaa50xwsq0w7teyh77d48krwz2837wwejrppzw905cm588n0 from? Could you upload the debug information for the native wallet? it would help us check what happened, it can be exported by Menu => Help => Export debug information.

Regis92500 commented 3 months ago

Hi I copied the address from a previous transaction, please find below where I found it. It's my account and the synchronisation was full. I'm not reaching to find in the menu, Help / Debug? Can you help me?

Thanks in advance.

Regis

[image: image.png]

Le jeu. 8 août 2024 à 08:06, 严国宇 @.***> a écrit :

Hi, thanks for your answer and support but I tried to download the light version as recommended and I still have not received the 300CKB. In any case, I pay attention to be sure that I'm fully connected 100% before starting any transaction. Could you confirm that there is not any issue with the address mentioned below and confirm that it is my address. I copied this address from a previous transaction but I only sure that everything is OK. It's the address I used to transfer successfully, apparently my CKB from Binance to Neuron Wallet. ckb1qzda0cr08m85hc8jlnfp3zer7xulejywt49kt2rr0vthywaa50xwsq0w7teyh77d48krwz2837wwejrppzw905cm588n0 [image: image.png] Thanks in advance. Régis FEDRIGO Le mer. 7 août 2024 à 00:59, 严国宇 @.

> a écrit : … <#m7380198548684863363> Hi, @Regis92500 https://github.com/Regis92500 https://github.com/Regis92500 https://github.com/Regis92500 From https://explorer.nervos.org/transaction/0x4178b1493b3884f237036f3162d8815105a66423b5ce2f5b4e4bb1b24f0cd86e https://explorer.nervos.org/transaction/0x4178b1493b3884f237036f3162d8815105a66423b5ce2f5b4e4bb1b24f0cd86e This transaction that hash is 0x4178b1493b3884f237036f3162d8815105a66423b5ce2f5b4e4bb1b24f0cd86e is broadcast success, but it does not a transaction that sends 300 CKB. If the Neuron does not show your balance, we should check whether the neuron syncs to 100% at the right-top of the Neuron. If after the Neuron syncs to 100% but still does not show the balance, please upload the Debug information of the native wallet, it would help us check what happened, it can be exported by Menu => Help => Export debug information. Neuron includes a full ckb node and a light client node. The full node ckb node needs more time and disk space because it is a full ckb node that includes all of the chain data, it needs about 2~3 days to finish the sync, and it needs over 50GB space disk. The light client node will sync faster than the full node and needs less disk space because it only subscribes to your address. It can set the start block number to speed up the sync process. If you want to use the light client click setting and scroll to the Network setting, then choose Light Client, which will switch to the Light Client. image.png (view on web) https://github.com/user-attachments/assets/a3397757-849b-4f28-aa3b-4a527de322b6 https://github.com/user-attachments/assets/a3397757-849b-4f28-aa3b-4a527de322b6 — Reply to this email directly, view it on GitHub <#3225 (comment) https://github.com/nervosnetwork/neuron/issues/3225#issuecomment-2272299122>, or unsubscribe https://github.com/notifications/unsubscribe-auth/BKLN75W4YNXSHIZVDTZ5V5LZQFIN5AVCNFSM6AAAAABMCT7E6GVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDENZSGI4TSMJSGI https://github.com/notifications/unsubscribe-auth/BKLN75W4YNXSHIZVDTZ5V5LZQFIN5AVCNFSM6AAAAABMCT7E6GVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDENZSGI4TSMJSGI . You are receiving this because you were mentioned.Message ID: @.>

Hi, @Regis92500 https://github.com/Regis92500 Where do you copy ckb1qzda0cr08m85hc8jlnfp3zer7xulejywt49kt2rr0vthywaa50xwsq0w7teyh77d48krwz2837wwejrppzw905cm588n0 from? Could you upload the debug information for the native wallet? it would help us check what happened, it can be exported by Menu => Help => Export debug information.

— Reply to this email directly, view it on GitHub https://github.com/nervosnetwork/neuron/issues/3225#issuecomment-2275022055, or unsubscribe https://github.com/notifications/unsubscribe-auth/BKLN75QQUNWNZCIGDDY2XFLZQMDIFAVCNFSM6AAAAABMCT7E6GVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDENZVGAZDEMBVGU . You are receiving this because you were mentioned.Message ID: @.***>

yanguoyu commented 3 months ago

Hi I copied the address from a previous transaction, please find below where I found it. It's my account and the synchronisation was full. I'm not reaching to find in the menu, Help / Debug? Can you help me? Thanks in advance. Regis [image: image.png] Le jeu. 8 août 2024 à 08:06, 严国宇 @.> a écrit : Hi, thanks for your answer and support but I tried to download the light version as recommended and I still have not received the 300CKB. In any case, I pay attention to be sure that I'm fully connected 100% before starting any transaction. Could you confirm that there is not any issue with the address mentioned below and confirm that it is my address. I copied this address from a previous transaction but I only sure that everything is OK. It's the address I used to transfer successfully, apparently my CKB from Binance to Neuron Wallet. ckb1qzda0cr08m85hc8jlnfp3zer7xulejywt49kt2rr0vthywaa50xwsq0w7teyh77d48krwz2837wwejrppzw905cm588n0 [image: image.png] Thanks in advance. Régis FEDRIGO Le mer. 7 août 2024 à 00:59, 严国宇 @. > a écrit : … <#m7380198548684863363> Hi, @Regis92500 https://github.com/Regis92500 https://github.com/Regis92500 https://github.com/Regis92500 From https://explorer.nervos.org/transaction/0x4178b1493b3884f237036f3162d8815105a66423b5ce2f5b4e4bb1b24f0cd86e https://explorer.nervos.org/transaction/0x4178b1493b3884f237036f3162d8815105a66423b5ce2f5b4e4bb1b24f0cd86e This transaction that hash is 0x4178b1493b3884f237036f3162d8815105a66423b5ce2f5b4e4bb1b24f0cd86e is broadcast success, but it does not a transaction that sends 300 CKB. If the Neuron does not show your balance, we should check whether the neuron syncs to 100% at the right-top of the Neuron. If after the Neuron syncs to 100% but still does not show the balance, please upload the Debug information of the native wallet, it would help us check what happened, it can be exported by Menu => Help => Export debug information. Neuron includes a full ckb node and a light client node. The full node ckb node needs more time and disk space because it is a full ckb node that includes all of the chain data, it needs about 2~3 days to finish the sync, and it needs over 50GB space disk. The light client node will sync faster than the full node and needs less disk space because it only subscribes to your address. It can set the start block number to speed up the sync process. If you want to use the light client click setting and scroll to the Network setting, then choose Light Client, which will switch to the Light Client. image.png (view on web) https://github.com/user-attachments/assets/a3397757-849b-4f28-aa3b-4a527de322b6 https://github.com/user-attachments/assets/a3397757-849b-4f28-aa3b-4a527de322b6 — Reply to this email directly, view it on GitHub <#3225 (comment) <#3225 (comment)>>, or unsubscribe https://github.com/notifications/unsubscribe-auth/BKLN75W4YNXSHIZVDTZ5V5LZQFIN5AVCNFSM6AAAAABMCT7E6GVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDENZSGI4TSMJSGI https://github.com/notifications/unsubscribe-auth/BKLN75W4YNXSHIZVDTZ5V5LZQFIN5AVCNFSM6AAAAABMCT7E6GVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDENZSGI4TSMJSGI . You are receiving this because you were mentioned.Message ID: @.> Hi, @Regis92500 https://github.com/Regis92500 Where do you copy ckb1qzda0cr08m85hc8jlnfp3zer7xulejywt49kt2rr0vthywaa50xwsq0w7teyh77d48krwz2837wwejrppzw905cm588n0 from? Could you upload the debug information for the native wallet? it would help us check what happened, it can be exported by Menu => Help => Export debug information. — Reply to this email directly, view it on GitHub <#3225 (comment)>, or unsubscribe https://github.com/notifications/unsubscribe-auth/BKLN75QQUNWNZCIGDDY2XFLZQMDIFAVCNFSM6AAAAABMCT7E6GVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDENZVGAZDEMBVGU . You are receiving this because you were mentioned.Message ID: @.>

Hi, your address should be at the Receive of the Overview page, or click the address book icon to show all of your Neuron addresses.

image

The debug information can be exported here.

image
Regis92500 commented 3 months ago

Do you want me to send you the debug informations?

Le jeu. 8 août 2024 à 11:24, 严国宇 @.***> a écrit :

Hi I copied the address from a previous transaction, please find below where I found it. It's my account and the synchronisation was full. I'm not reaching to find in the menu, Help / Debug? Can you help me? Thanks in advance. Regis [image: image.png] Le jeu. 8 août 2024 à 08:06, 严国宇 @.

> a écrit : … <#m-3227462205369066699> Hi, thanks for your answer and support but I tried to download the light version as recommended and I still have not received the 300CKB. In any case, I pay attention to be sure that I'm fully connected 100% before starting any transaction. Could you confirm that there is not any issue with the address mentioned below and confirm that it is my address. I copied this address from a previous transaction but I only sure that everything is OK. It's the address I used to transfer successfully, apparently my CKB from Binance to Neuron Wallet. ckb1qzda0cr08m85hc8jlnfp3zer7xulejywt49kt2rr0vthywaa50xwsq0w7teyh77d48krwz2837wwejrppzw905cm588n0 [image: image.png] Thanks in advance. Régis FEDRIGO Le mer. 7 août 2024 à 00:59, 严国宇 @. > a écrit : … <#m7380198548684863363> Hi, @Regis92500 https://github.com/Regis92500 https://github.com/Regis92500 https://github.com/Regis92500 https://github.com/Regis92500 https://github.com/Regis92500 https://github.com/Regis92500 https://github.com/Regis92500 From https://explorer.nervos.org/transaction/0x4178b1493b3884f237036f3162d8815105a66423b5ce2f5b4e4bb1b24f0cd86e https://explorer.nervos.org/transaction/0x4178b1493b3884f237036f3162d8815105a66423b5ce2f5b4e4bb1b24f0cd86e https://explorer.nervos.org/transaction/0x4178b1493b3884f237036f3162d8815105a66423b5ce2f5b4e4bb1b24f0cd86e https://explorer.nervos.org/transaction/0x4178b1493b3884f237036f3162d8815105a66423b5ce2f5b4e4bb1b24f0cd86e This transaction that hash is 0x4178b1493b3884f237036f3162d8815105a66423b5ce2f5b4e4bb1b24f0cd86e is broadcast success, but it does not a transaction that sends 300 CKB. If the Neuron does not show your balance, we should check whether the neuron syncs to 100% at the right-top of the Neuron. If after the Neuron syncs to 100% but still does not show the balance, please upload the Debug information of the native wallet, it would help us check what happened, it can be exported by Menu => Help => Export debug information. Neuron includes a full ckb node and a light client node. The full node ckb node needs more time and disk space because it is a full ckb node that includes all of the chain data, it needs about 2~3 days to finish the sync, and it needs over 50GB space disk. The light client node will sync faster than the full node and needs less disk space because it only subscribes to your address. It can set the start block number to speed up the sync process. If you want to use the light client click setting and scroll to the Network setting, then choose Light Client, which will switch to the Light Client. image.png (view on web) https://github.com/user-attachments/assets/a3397757-849b-4f28-aa3b-4a527de322b6 https://github.com/user-attachments/assets/a3397757-849b-4f28-aa3b-4a527de322b6 https://github.com/user-attachments/assets/a3397757-849b-4f28-aa3b-4a527de322b6 https://github.com/user-attachments/assets/a3397757-849b-4f28-aa3b-4a527de322b6 — Reply to this email directly, view it on GitHub <#3225 https://github.com/nervosnetwork/neuron/issues/3225 (comment) <#3225 (comment) https://github.com/nervosnetwork/neuron/issues/3225#issuecomment-2272299122>>, or unsubscribe https://github.com/notifications/unsubscribe-auth/BKLN75W4YNXSHIZVDTZ5V5LZQFIN5AVCNFSM6AAAAABMCT7E6GVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDENZSGI4TSMJSGI https://github.com/notifications/unsubscribe-auth/BKLN75W4YNXSHIZVDTZ5V5LZQFIN5AVCNFSM6AAAAABMCT7E6GVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDENZSGI4TSMJSGI https://github.com/notifications/unsubscribe-auth/BKLN75W4YNXSHIZVDTZ5V5LZQFIN5AVCNFSM6AAAAABMCT7E6GVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDENZSGI4TSMJSGI https://github.com/notifications/unsubscribe-auth/BKLN75W4YNXSHIZVDTZ5V5LZQFIN5AVCNFSM6AAAAABMCT7E6GVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDENZSGI4TSMJSGI . You are receiving this because you were mentioned.Message ID: @.> Hi, @Regis92500 https://github.com/Regis92500 https://github.com/Regis92500 https://github.com/Regis92500 Where do you copy ckb1qzda0cr08m85hc8jlnfp3zer7xulejywt49kt2rr0vthywaa50xwsq0w7teyh77d48krwz2837wwejrppzw905cm588n0 from? Could you upload the debug information for the native wallet? it would help us check what happened, it can be exported by Menu => Help => Export debug information. — Reply to this email directly, view it on GitHub <#3225 (comment) https://github.com/nervosnetwork/neuron/issues/3225#issuecomment-2275022055>, or unsubscribe https://github.com/notifications/unsubscribe-auth/BKLN75QQUNWNZCIGDDY2XFLZQMDIFAVCNFSM6AAAAABMCT7E6GVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDENZVGAZDEMBVGU https://github.com/notifications/unsubscribe-auth/BKLN75QQUNWNZCIGDDY2XFLZQMDIFAVCNFSM6AAAAABMCT7E6GVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDENZVGAZDEMBVGU . You are receiving this because you were mentioned.Message ID: @.>

Hi, your address should be at the Receive of the Overview page, or click the address book icon to show all of your Neuron addresses. image.png (view on web) https://github.com/user-attachments/assets/323d0014-b4f1-4024-87e3-0f7e27981a5e

The debug information can be exported here. image.png (view on web) https://github.com/user-attachments/assets/b44d5325-77bd-473a-b39a-0b1673b308c6

— Reply to this email directly, view it on GitHub https://github.com/nervosnetwork/neuron/issues/3225#issuecomment-2275360172, or unsubscribe https://github.com/notifications/unsubscribe-auth/BKLN75WISEXO72KU3DRD4T3ZQM2NXAVCNFSM6AAAAABMCT7E6GVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDENZVGM3DAMJXGI . You are receiving this because you were mentioned.Message ID: @.***>

yanguoyu commented 3 months ago

Do you want me to send you the debug informations? Le jeu. 8 août 2024 à 11:24, 严国宇 @.> a écrit : Hi I copied the address from a previous transaction, please find below where I found it. It's my account and the synchronisation was full. I'm not reaching to find in the menu, Help / Debug? Can you help me? Thanks in advance. Regis [image: image.png] Le jeu. 8 août 2024 à 08:06, 严国宇 @. > a écrit : … <#m-3227462205369066699> Hi, thanks for your answer and support but I tried to download the light version as recommended and I still have not received the 300CKB. In any case, I pay attention to be sure that I'm fully connected 100% before starting any transaction. Could you confirm that there is not any issue with the address mentioned below and confirm that it is my address. I copied this address from a previous transaction but I only sure that everything is OK. It's the address I used to transfer successfully, apparently my CKB from Binance to Neuron Wallet. ckb1qzda0cr08m85hc8jlnfp3zer7xulejywt49kt2rr0vthywaa50xwsq0w7teyh77d48krwz2837wwejrppzw905cm588n0 [image: image.png] Thanks in advance. Régis FEDRIGO Le mer. 7 août 2024 à 00:59, 严国宇 @. > a écrit : … <#m7380198548684863363> Hi, @Regis92500 https://github.com/Regis92500 https://github.com/Regis92500 https://github.com/Regis92500 https://github.com/Regis92500 https://github.com/Regis92500 https://github.com/Regis92500 https://github.com/Regis92500 From https://explorer.nervos.org/transaction/0x4178b1493b3884f237036f3162d8815105a66423b5ce2f5b4e4bb1b24f0cd86e https://explorer.nervos.org/transaction/0x4178b1493b3884f237036f3162d8815105a66423b5ce2f5b4e4bb1b24f0cd86e https://explorer.nervos.org/transaction/0x4178b1493b3884f237036f3162d8815105a66423b5ce2f5b4e4bb1b24f0cd86e https://explorer.nervos.org/transaction/0x4178b1493b3884f237036f3162d8815105a66423b5ce2f5b4e4bb1b24f0cd86e This transaction that hash is 0x4178b1493b3884f237036f3162d8815105a66423b5ce2f5b4e4bb1b24f0cd86e is broadcast success, but it does not a transaction that sends 300 CKB. If the Neuron does not show your balance, we should check whether the neuron syncs to 100% at the right-top of the Neuron. If after the Neuron syncs to 100% but still does not show the balance, please upload the Debug information of the native wallet, it would help us check what happened, it can be exported by Menu => Help => Export debug information. Neuron includes a full ckb node and a light client node. The full node ckb node needs more time and disk space because it is a full ckb node that includes all of the chain data, it needs about 2~3 days to finish the sync, and it needs over 50GB space disk. The light client node will sync faster than the full node and needs less disk space because it only subscribes to your address. It can set the start block number to speed up the sync process. If you want to use the light client click setting and scroll to the Network setting, then choose Light Client, which will switch to the Light Client. image.png (view on web) https://github.com/user-attachments/assets/a3397757-849b-4f28-aa3b-4a527de322b6 https://github.com/user-attachments/assets/a3397757-849b-4f28-aa3b-4a527de322b6 https://github.com/user-attachments/assets/a3397757-849b-4f28-aa3b-4a527de322b6 https://github.com/user-attachments/assets/a3397757-849b-4f28-aa3b-4a527de322b6 — Reply to this email directly, view it on GitHub <#3225 <#3225> (comment) <#3225 (comment) <#3225 (comment)>>>, or unsubscribe https://github.com/notifications/unsubscribe-auth/BKLN75W4YNXSHIZVDTZ5V5LZQFIN5AVCNFSM6AAAAABMCT7E6GVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDENZSGI4TSMJSGI https://github.com/notifications/unsubscribe-auth/BKLN75W4YNXSHIZVDTZ5V5LZQFIN5AVCNFSM6AAAAABMCT7E6GVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDENZSGI4TSMJSGI https://github.com/notifications/unsubscribe-auth/BKLN75W4YNXSHIZVDTZ5V5LZQFIN5AVCNFSM6AAAAABMCT7E6GVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDENZSGI4TSMJSGI https://github.com/notifications/unsubscribe-auth/BKLN75W4YNXSHIZVDTZ5V5LZQFIN5AVCNFSM6AAAAABMCT7E6GVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDENZSGI4TSMJSGI . You are receiving this because you were mentioned.Message ID: @.> Hi, @Regis92500 https://github.com/Regis92500 https://github.com/Regis92500 https://github.com/Regis92500 Where do you copy ckb1qzda0cr08m85hc8jlnfp3zer7xulejywt49kt2rr0vthywaa50xwsq0w7teyh77d48krwz2837wwejrppzw905cm588n0 from? Could you upload the debug information for the native wallet? it would help us check what happened, it can be exported by Menu => Help => Export debug information. — Reply to this email directly, view it on GitHub <#3225 (comment) <#3225 (comment)>>, or unsubscribe https://github.com/notifications/unsubscribe-auth/BKLN75QQUNWNZCIGDDY2XFLZQMDIFAVCNFSM6AAAAABMCT7E6GVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDENZVGAZDEMBVGU https://github.com/notifications/unsubscribe-auth/BKLN75QQUNWNZCIGDDY2XFLZQMDIFAVCNFSM6AAAAABMCT7E6GVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDENZVGAZDEMBVGU . You are receiving this because you were mentioned.Message ID: @.> Hi, your address should be at the Receive of the Overview page, or click the address book icon to show all of your Neuron addresses. image.png (view on web) https://github.com/user-attachments/assets/323d0014-b4f1-4024-87e3-0f7e27981a5e The debug information can be exported here. image.png (view on web) https://github.com/user-attachments/assets/b44d5325-77bd-473a-b39a-0b1673b308c6 — Reply to this email directly, view it on GitHub <#3225 (comment)>, or unsubscribe https://github.com/notifications/unsubscribe-auth/BKLN75WISEXO72KU3DRD4T3ZQM2NXAVCNFSM6AAAAABMCT7E6GVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDENZVGM3DAMJXGI . You are receiving this because you were mentioned.Message ID: @.>

Hi, It's better to send it to our team email for confidentiality, our email is neuron@magickbase.com

github-actions[bot] commented 1 month ago

Mark this issue stale because no activity for 60 days

github-actions[bot] commented 1 month ago

Close this issue because it's inactive since marked stale

Regis92500 commented 1 month ago

Hi,You mean that you want to close my question?Best regards.Envoyé de mon iPhoneLe 15 oct. 2024 à 07:34, github-actions[bot] @.***> a écrit : Closed #3225 as completed.

—Reply to this email directly, view it on GitHub, or unsubscribe.You are receiving this because you were mentioned.Message ID: @.***>

Keith-CY commented 1 month ago

Hi,You mean that you want to close my question?Best regards.Envoyé de mon iPhoneLe 15 oct. 2024 à 07:34, github-actions[bot] @.> a écrit : Closed #3225 as completed. —Reply to this email directly, view it on GitHub, or unsubscribe.You are receiving this because you were mentioned.Message ID: @.>

Hi @Regis92500

It was closed by the system

@yanguoyu Was the follow-up to this issue transferred to an email thread?

yanguoyu commented 1 month ago

Hi,You mean that you want to close my question?Best regards.Envoyé de mon iPhoneLe 15 oct. 2024 à 07:34, github-actions[bot] @.**> a écrit : Closed #3225 as completed. —Reply to this email directly, view it on GitHub, or unsubscribe.You are receiving this because you were mentioned.Message ID: @.**>

Hi @Regis92500

It was closed by the system

@yanguoyu Was the follow-up to this issue transferred to an email thread?

yes, There is no more feedback after I reply.

Keith-CY commented 1 month ago

Hi,You mean that you want to close my question?Best regards.Envoyé de mon iPhoneLe 15 oct. 2024 à 07:34, github-actions[bot] @.**> a écrit : Closed #3225 as completed. —Reply to this email directly, view it on GitHub, or unsubscribe.You are receiving this because you were mentioned.Message ID: @.**>

Hi @Regis92500 It was closed by the system @yanguoyu Was the follow-up to this issue transferred to an email thread?

yes, There is no more feedback after I reply.

Got it, @Regis92500 please check this message https://github.com/nervosnetwork/neuron/issues/3225#issuecomment-2275389205