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nervosnetwork / neuron

Neuron: Nervos CKB Wallet
https://www.nervos.org
MIT License
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Neuron wallet restoration problem #3244

Open ALI57100 opened 2 weeks ago

ALI57100 commented 2 weeks ago

Topic Type

Incorrect Balance

Detail of the issue

good evening team I restored my neuron wallet on a new laptop using the seed phrase because my old laptop is broken. after having correctly synchronized the nodes and after clearing the cache, my sole CKB is 0. My ckb tokens were in staking. My new address shows me a 0 balance. Could someone help me please?

bundled-ckb.log

No response

bundled-ckb-light-mainnet.log

No response

main.log

No response

status.log

No response

ALI57100 commented 2 weeks ago
Capture d’écran 2024-09-18 à 22 29 30 N1
ALI57100 commented 2 weeks ago
Capture d’écran 2024-09-18 à 22 29 52 N2
ALI57100 commented 2 weeks ago

Wallet where my ckb staker tokens are located

Capture d’écran 2024-09-18 à 23 06 59 Capture d’écran 2024-09-18 à 23 07 24
yanguoyu commented 2 weeks ago

@ALI57100 So could we close this issue? It has been resolved on the discord.

Time4minig commented 1 week ago

Hi all, I have the same issue. Do you know where I can find some help? Thank you!

Keith-CY commented 1 week ago

Hi all, I have the same issue. Do you know where I can find some help? Thank you!

Hi @Time4minig

You can join Neuron's discord(https://discord.gg/N9nZ3JE2Gg) or send email to neuron@magickbase.com for further support.