Add recall times for agents and for queues

[SebastianMB-IT]

Recall time means the time that passes between the failed call in a queue and the recall to that number to remedy the failure:

• Only the recalls that receive an answer must be included for the count of the recall time

Example of how the recall time must be taken:

1. A calls the queue Q and no one answers at 12:00
2. The queue agent AQ calls A at 12:10 and A answers
3. B calls the queue Q and no one answers at 12:05
4. The queue agent BQ calls B at 12:10 and B answers

The min recall time for the queue Q is: 5:00 m The max recall time for the queue Q is: 10:00 m The avg recall time for the queue Q is: 7:30 m The min/max/avg recall time for the agent AQ is: 10:00 m The min/max/avg recall time for the agent BQ is: 5:00 m

Proposed solution

Add the average recall time data to queries and show it inside Queue Manager and Queue Report.

• Queue Manager:
  1. • [x] Add recall time data to the requests results
  2. • [x] Dashboard Tab: add a tables for the avg recall time for each queue and agent
  3. • [x] Summary Tab (Queues): add a graph for the min/max/avg recall time
  4. • [x] Summary Tab (Agents): add the avg recall time for all queues in calls and the avg recall time for every queue in queues
• Queue Report
  1. • [x] Add recall time management to the miners
  2. • [x] Summary section: add a table with recall time after null call table with these columns:
       • period
       • queue number
       • queue name
       • recall time (min, max, avg)
  3. • [x] Summary section: for all tables of failed calls ( Failed, Timeout, Exitempty, Exitkey, Full, JoinEmpty) after the total column add 2 columns with a total of recall and avg time
  4. • [x] By Agent section: In Load section add 2 columns with total recall and avg time
  5. • [x] By Caller section: add 2 columns with the total of recall and avg time in the Results section
  6. • [x] By Call section: add 2 columns with if there was a recall and eventually with the recall time
  7. • [x] Performance section: add in the performance table on Not processed section 3 columns: number of recall, % and avg time
  8. • [x] Graphs add new section recall with 2 graphs, number of recall on working time and recall avg time on working time

[nethbot]

in 7.9.2009/nethesis-testing:

• nethvoice-report-1.1.4-1.3.gb6b5299.ns7.x86_64.rpm x86_64
• nethvoice-report-debuginfo-1.1.4-1.3.gb6b5299.ns7.x86_64.rpm x86_64

[nethbot]

in 7.9.2009/nethesis-testing:

• nethcti-server3-3.28.1-1.7.g6fbe9f8.ns7.x86_64.rpm x86_64
• nethcti-server3-debuginfo-3.28.1-1.7.g6fbe9f8.ns7.x86_64.rpm x86_64

[nethbot]

in 7.9.2009/nethesis-testing:

• nethvoice-report-1.1.4-1.14.g2520ab4.ns7.x86_64.rpm x86_64
• nethvoice-report-debuginfo-1.1.4-1.14.g2520ab4.ns7.x86_64.rpm x86_64

[nethbot]

in 7.9.2009/nethesis-testing:

• nethcti3-3.28.3-1.7.g2a73035.ns7.noarch.rpm x86_64

[nethbot]

in 7.9.2009/nethesis-testing:

• nethvoice-report-1.1.4-1.15.g1fe9899.ns7.x86_64.rpm x86_64
• nethvoice-report-debuginfo-1.1.4-1.15.g1fe9899.ns7.x86_64.rpm x86_64

[nethbot]

in 7.9.2009/nethesis-testing:

• nethvoice-report-1.1.4-1.16.g6c575ad.ns7.x86_64.rpm x86_64
• nethvoice-report-debuginfo-1.1.4-1.16.g6c575ad.ns7.x86_64.rpm x86_64

[nethbot]

in 7.9.2009/nethesis-testing:

• nethcti3-3.28.3-1.8.g9f15882.ns7.noarch.rpm x86_64

[nethbot]

in 7.9.2009/nethesis-testing:

• nethvoice-report-1.1.4-1.17.g326c7b9.ns7.x86_64.rpm x86_64
• nethvoice-report-debuginfo-1.1.4-1.17.g326c7b9.ns7.x86_64.rpm x86_64

[nethbot]

in 7.9.2009/nethesis-testing:

• nethvoice-report-1.1.4-1.18.g1512304.ns7.x86_64.rpm x86_64
• nethvoice-report-debuginfo-1.1.4-1.18.g1512304.ns7.x86_64.rpm x86_64

[nethbot]

in 7.9.2009/nethesis-testing:

• nethvoice-report-1.1.4-1.19.g710f520.ns7.x86_64.rpm x86_64
• nethvoice-report-debuginfo-1.1.4-1.19.g710f520.ns7.x86_64.rpm x86_64

[nethbot]

in 7.9.2009/nethesis-testing:

• nethvoice-report-1.1.4-1.20.gcbc5adf.ns7.x86_64.rpm x86_64
• nethvoice-report-debuginfo-1.1.4-1.20.gcbc5adf.ns7.x86_64.rpm x86_64

[nethbot]

in 7.9.2009/nethesis-testing:

• nethcti3-3.28.3-1.9.gda44f4f.ns7.noarch.rpm x86_64

[nethbot]

in 7.9.2009/nethesis-testing:

• nethcti3-3.28.3-1.10.gc03b73a.ns7.noarch.rpm x86_64

[nethbot]

in 7.9.2009/nethesis-testing:

• nethvoice-report-1.1.4-1.21.ge6449bd.ns7.x86_64.rpm x86_64
• nethvoice-report-debuginfo-1.1.4-1.21.ge6449bd.ns7.x86_64.rpm x86_64

[nethbot]

in 7.9.2009/nethesis-testing:

• nethvoice-report-1.1.4-1.22.geb0e951.ns7.x86_64.rpm x86_64
• nethvoice-report-debuginfo-1.1.4-1.22.geb0e951.ns7.x86_64.rpm x86_64

[nethbot]

in 7.9.2009/nethesis-testing:

• nethvoice-report-1.1.4-1.23.g89f264d.ns7.x86_64.rpm x86_64
• nethvoice-report-debuginfo-1.1.4-1.23.g89f264d.ns7.x86_64.rpm x86_64

[nethbot]

in 7.9.2009/nethesis-testing:

• nethvoice-report-1.1.4-1.24.gf396f40.ns7.x86_64.rpm x86_64
• nethvoice-report-debuginfo-1.1.4-1.24.gf396f40.ns7.x86_64.rpm x86_64

[nethbot]

in 7.9.2009/nethesis-testing:

• nethcti3-3.28.3-1.11.gb1d1350.ns7.noarch.rpm x86_64

[nethbot]

in 7.9.2009/nethesis-testing:

• nethcti3-3.28.3-1.12.ge1a20b4.ns7.noarch.rpm x86_64

[nethbot]

in 7.9.2009/nethesis-testing:

• nethvoice-report-1.1.4-1.25.g9518042.ns7.x86_64.rpm x86_64
• nethvoice-report-debuginfo-1.1.4-1.25.g9518042.ns7.x86_64.rpm x86_64

[nethbot]

in 7.9.2009/nethesis-testing:

• nethvoice-report-1.1.4-1.26.g9a30a62.ns7.x86_64.rpm x86_64
• nethvoice-report-debuginfo-1.1.4-1.26.g9a30a62.ns7.x86_64.rpm x86_64

[nethbot]

in 7.9.2009/nethesis-testing:

• nethcti-server3-3.28.1-1.8.g7ef345a.ns7.x86_64.rpm x86_64
• nethcti-server3-debuginfo-3.28.1-1.8.g7ef345a.ns7.x86_64.rpm x86_64

[nethbot]

in 7.9.2009/nethesis-testing:

• nethvoice-report-1.1.4-1.27.g764323a.ns7.x86_64.rpm x86_64
• nethvoice-report-debuginfo-1.1.4-1.27.g764323a.ns7.x86_64.rpm x86_64

[andrea-marchionni]

nethvoice-report verified.

[nethbot]

in 7.9.2009/nethesis-updates:

• nethvoice-report-1.2.0-1.ns7.x86_64.rpm x86_64
• nethvoice-report-debuginfo-1.2.0-1.ns7.x86_64.rpm x86_64

[nethbot]

in 7.9.2009/nethesis-testing:

• nethcti3-3.28.3-1.13.gd7653ad.ns7.noarch.rpm x86_64

[nethbot]

in 7.9.2009/nethesis-testing:

• nethcti-server3-3.28.1-1.9.g93f163c.ns7.x86_64.rpm x86_64
• nethcti-server3-debuginfo-3.28.1-1.9.g93f163c.ns7.x86_64.rpm x86_64

[nethbot]

in 7.9.2009/nethesis-testing:

• nethcti-server3-3.28.1-1.10.gba44f2c.ns7.x86_64.rpm x86_64
• nethcti-server3-debuginfo-3.28.1-1.10.gba44f2c.ns7.x86_64.rpm x86_64

[nethbot]

in 7.9.2009/nethesis-testing:

• nethcti-server3-3.28.1-1.11.gd02c0a2.ns7.x86_64.rpm x86_64
• nethcti-server3-debuginfo-3.28.1-1.11.gd02c0a2.ns7.x86_64.rpm x86_64

[nethbot]

in 7.9.2009/nethesis-testing:

• nethcti-server3-3.28.1-1.12.g09942a0.ns7.x86_64.rpm x86_64
• nethcti-server3-debuginfo-3.28.1-1.12.g09942a0.ns7.x86_64.rpm x86_64

[nethbot]

in 7.9.2009/nethesis-testing:

• nethcti-server3-3.28.1-1.13.g3d6b26f.ns7.x86_64.rpm x86_64
• nethcti-server3-debuginfo-3.28.1-1.13.g3d6b26f.ns7.x86_64.rpm x86_64

[nethbot]

in 7.9.2009/nethesis-updates:

• nethcti3-3.28.4-1.ns7.noarch.rpm x86_64

[nethbot]

in 7.9.2009/nethesis-updates:

• nethcti-server3-3.28.2-1.ns7.x86_64.rpm x86_64
• nethcti-server3-debuginfo-3.28.2-1.ns7.x86_64.rpm x86_64