Closed andrea-marchionni closed 1 year ago
NethVoice Report -> By Caller section
The minimum, average, and maximum position is wrong sometimes because calculating them is also used data from a failed call with FULL motivation.
Failed call with action = FULL has in the position field the CID that is used to calculate the position items as below.
| period | cid | qname | qdescr | total_recall | avg_recall | total | good | failed | timeout | exitempty | exitkey | full | joinempty | null | min_hold | avg_hold | max_hold | min_duration | avg_duration | max_duration | min_position | avg_position | max_position | +------------+------------+-------+--------------+--------------+------------+-------+------+--------+---------+-----------+---------+------+-----------+------+----------+----------+----------+--------------+--------------+--------------+--------------+----------------+--------------+ | 2023-03-15 | 338329XXXX | 4444 | Passeggeri | 0 | NULL | 5 | 4 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 47.2000 | 81 | 0 | 76.6000 | 272 | 1 | 676658754.4000 | 338329XXXX |
in 7.9.2009/nethesis-testing:
7.9.2009/nethesis-testing
in 7.9.2009/nethesis-updates:
7.9.2009/nethesis-updates
nethbot
commented
1 year ago nethbot
commented
1 year ago
NethVoice Report -> By Caller section
The minimum, average, and maximum position is wrong sometimes because calculating them is also used data from a failed call with FULL motivation.
Failed call with action = FULL has in the position field the CID that is used to calculate the position items as below.
| period | cid | qname | qdescr | total_recall | avg_recall | total | good | failed | timeout | exitempty | exitkey | full | joinempty | null | min_hold | avg_hold | max_hold | min_duration | avg_duration | max_duration | min_position | avg_position | max_position | +------------+------------+-------+--------------+--------------+------------+-------+------+--------+---------+-----------+---------+------+-----------+------+----------+----------+----------+--------------+--------------+--------------+--------------+----------------+--------------+ | 2023-03-15 | 338329XXXX | 4444 | Passeggeri | 0 | NULL | 5 | 4 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 47.2000 | 81 | 0 | 76.6000 | 272 | 1 | 676658754.4000 | 338329XXXX |