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netresearch / dhl-module-shipping-m2

This extension is in legacy status since 04/2020 and will run out of maintenance and support after a short transition period. You can find the official replacement extension here https://github.com/netresearch/dhl-shipping-m2. It includes the latest and greatest possible range of functions that DHL is currently offering.
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Hard validation error occured. Der angegebene Service ist nicht bekannt. #74

Closed simonmaass closed 4 years ago

simonmaass commented 4 years ago

Since this morning we are getting the follow error:

"Shipping labels could not be created: Hard validation error occured. Der angegebene Service ist nicht bekannt. Der angegebene Service ist nicht bekannt."

Unbenannt

mam08ixo commented 4 years ago

Hi @simonmaass,

please check the logs if billing number (returnShipmentAccountNumber) and return address (ReturnReceiver) are properly set.

Also make sure that the billing number used for returns is available in your contract (compare DHL Business Customer Portal).

ngolatka commented 4 years ago

Tutorial for the above is here: https://dhl.support.netresearch.de/support/solutions/articles/12000024659

Make sure to choose the correct line (product), in your case the one that says "...Retoure" or "...Return".

If all that doesn't help, call DHL and ask them to check if the desired service is actually enabled.

simonmaass commented 4 years ago

@mam08ixo @ngolatka thnx for the help - all works again!