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netresearch / dhl-shipping-m2

DHL multi-division shipping extension for Magento 2
Open Software License 3.0
13 stars 4 forks source link

Feature request: Auslieferungsnachweis #47

Closed YiffyToys closed 2 years ago

YiffyToys commented 2 years ago

It would be a very handy feature if the shipping-M2 module would not only download the postage but also the "Auslieferungsnachweis" (export certification) of shipments. So users don't forget to manually download and archive them for each and every shipment destined for other EU or non-EU countries.

ngolatka commented 2 years ago

I'm not 100% sure what you are referring to. Also I haven't heard this request in support.

Do you mean the tracking information (independent of the destination country)? Or something else? I'm not aware of a document called "export certification" (yet). "Export" sounds like something related to shipments with customs declaration, but that makes only limited sense in my head.

If you need to know the shipping status, e.g. to resolve disputes with a customer who claims not to have received their shipment, there's the old DHL Track & Trace portal and also an upcoming feature inside the Business Customer Portal.

YiffyToys commented 2 years ago

Yes, the pdf with the tracking information, proving that the parcel was actually delivered to a place outside Germany. Merchants are required to archive it (for 10 years) together with the receipt received when handing in a parcel to be eligible for VAT-free export to non-EU countries (and to not double pay German VAT and the destination-country VAT for EU-countries in case of O.S.S.).

In Geschäftskundenportan it's this one in "Sendungsliste" grafik

mam08ixo commented 2 years ago

Hi @YiffyToys, please configure a report "Versendungsnachweis" in the Business Customer Portal or contact your DHL sales representative for further assistance.

Also take a look at the "Reports herunterladen" page if there is something available already that suits your needs.

image001

It seems like your request cannot be done via the Business Customer Shipping API.

YiffyToys commented 2 years ago

Thank you very much. Only the first of these 4 menu items exist in our account. Therefore we didn't know that feature existed. We'll contact Geschäftskundenportal to get the feature enabled and just close this issue as there clearly is a much better way to solve that issue.