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neuralfraud / grafana-prtg

A PRTG Datasource plugin for Grafana
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PRTG returns no data #192

Open MartinBrucker opened 2 years ago

MartinBrucker commented 2 years ago

Hello,

im currently using grafana 8.4.4 and PRTG 22.1.75 booth running on the same windows 2016 server. I sucsessfully added the plugin as mentioned in #184

Also I added an API-User on the PRTG server, where i used the Passwordhash for the api:

image

Now whenever im querrying something i get no data as result, first i trought my time-scope was choosen to small, but eaven 7 days returns nothing (I set up the PRTG server yesterday).

image

When connecting to the PRTG webinterface there are showing results

Unbenannt

Do you guys have an idea where this problem comes from?

angela-d commented 2 years ago

Offhand I can't say I know the culprit, maybe the API user's permissions?

I detailed all of the steps I did when I originally setup this extension and these notes are arguably more thorough than the wiki on this repo: https://github.com/angela-d/brain-dump/blob/master/grafana-prtg/setup.md

Full notes: https://github.com/angela-d/brain-dump/tree/master/grafana-prtg

Perhaps there's a clue if you compare my notes to how you set up.

p05409 commented 2 years ago

Hello,

I successfully mounted the data source, but I am not able to get the data from PRTG, everything shows as NO DATA. Any suggestion, as all the steps were followed according to the document.