Remove inaccurate content from step-by-step page

[bestes-usds]

Screenshot of quick submit screen

Design principle

• Assume a client’s situation fluctuates frequently. Provide clear instructions on what the client needs to report, when, and how.

Recommendation

• Change "You can upload documents for up to 60 days after you apply" to "You can upload documents, send them by mail/fax, or drop them off at your county office within 30 days from when you apply."
• Change "You can check the status of your application upload documents for up to 60 days after you apply" to "You can check the status of your application up to 60 days after you apply." Add link to application status and verify that 60 days is accurate. [see comments below about eliminating days]

Comparison State

• CalFresh specifies 30 days, which is generally how much time applicants have when expedited. There are also comments on this change in the prototype.

[allyceh]

@bestes-usds In the prototype comments (now a "resolved" comment in InVision), Alecia says "I'm hesitant to even say up to 30 days after you apply because we don't want to get docs uploaded on day 29. And the request for verification letter gives them 10 days to provide the information. May be better to say "You can upload documents before your interview. You can also upload documents after you get a letter requesting missing information.""

Do you think that it's important to specify the number of days they have on this page, which is relatively early in the process?

• Is this information overload at the beginning of the process when they haven't submitted the application yet? Would the number of days they have be more relevant on the confirmation screen after they've finished their submission, and they need to be planning for this next step?
• Should we simply highlight that document uploads will happen in the subway map, given Alecia's recommendation to make the text more generic and given that they don't want docs uploaded on day 29?

Text could be: "Note: You can upload documents, send them by mail or fax, or drop them off at your county office after you apply." Thoughts?

I'll incorporate the second reco you outlined above into the designs.

[bestes-usds]

@allyceh I think it's fair to cut the days from the subway map. Your suggested text looks good to me.

As for the confirmation page, I'd remove the days from that as well. Alecia's correct that regular applicants have 10 days from the request to submit docs. Expedited applicants do, however, have more time to submit verifications, and I was assuming that all quick submits = expedited. Since we're adding the expedited screener to the QS flow, we'll need to take the days out of the confirmation page, or provide different text for regular vs. expedited applicants.

[melissajschaff]

@bestes-usds @allyceh I'm going to run through designs this afternoon and make content updates