Closed jpvajda closed 2 years ago
I don't think this is going to be possible right now, there's no unique identifying attribute that all the eventName 's use to track a user. The 2 PLG queries referenced #1756 have something called anonymousId
which would probably be something we would need to add to our events.
Even with a CustomViz theres no way to link a specific users install click with a signup event. We'll need to consider adding something like that -- from @rudouglas
cc @polfliet
@JuliaNocera is also interested in the outcome of this
This is blocked for the same reason that the other funnel ticket is blocked (https://github.com/newrelic/developer-website/issues/1756): we need the developer site to have the latest version of the theme which includes the extra anonymousId
field. More details in this comment.
We were able to correlate some information, but it's only from existing users. This is because we have a customer_user_id
attribute that we can correlate across all events:
FROM TessenAction
SELECT
funnel(customer_user_id as 'user',
WHERE eventName = 'TDEV_QuickstartInstall_instantObservability' as 'Public catalog install click',
WHERE eventName = 'DEVEX_New Relic IO_initialLoad' as 'Visit New Relic I/O',
WHERE eventName = 'DEVEX_New Relic IO_listingClicked' as 'View details',
WHERE eventName = 'DEVEN_Quickstart Details_clickInstall' as 'Click install',
WHERE eventName = 'INSTALL_QuickstartInstallationPlan_viewQuickstartInstallationUI' as 'Load install',
WHERE eventName = 'INSTALL_QuickstartInstallationPlan_viewInstallStep' as 'View install step',
WHERE eventName = 'INSTALL_QuickstartInstallationPlan_deployQuickstartComponents' as 'Deploy components',
WHERE eventName = 'INSTALL_QuickstartInstallationPlan_clickSeeYourData' as 'See data'
)
WHERE email NOT LIKE '%@newrelic.com' SINCE 1 week AGO LIMIT MAX
^ We've added this chart to the bottom of our [DevEn] External I/O & Quickstarts Ecosystem dashboard.
If the events in the product had an anonymousId
or the events in the public catalog had a sessionId
then we could get the data for all users. At the moment, we don't have a unique unifying identifier to follow a user through all of these separate events.
@JuliaNocera I thought I'd share our findings in making this funnel.
we'll do a follow up issue on the the non existing user case.
Relates: https://github.com/newrelic/developer-website/issues/1756
Issue
We are trying to understand the install funnel from the public site to when a user clicks on the see data button in Virtuoso experience.
This funnel can be nicely visualized with the in-product Tessen events, but not yet with the public Tessen events. It seems we have pageActions for the funnel events externally and we need to probably setup tessen events for these so we can make a single funnel query as such
Example Funnel 🔽
Funnel steps
External Site
Internal
Funnel that works for in the product cases.
Current funnel for the external site cases
Acceptance Criteria
note
: timebox to 3 points for research.