Protocol error message when starting new relic infra agent with the nri-winservices plugin

newrelic / nri-winservices

Windows services Integration for New Relic Infrastructure

Apache License 2.0

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Protocol error message when starting new relic infra agent with the nri-winservices plugin #44

Closed poohbear80 closed 3 years ago

poohbear80 commented 3 years ago

Description

I followed the description in the https://docs.newrelic.com/docs/windows-services-integration#install Installed New Relic agent 1.12.4 on a Windows Server 2012R2

Expected Behavior

Agent should collect metrics from windows services

NR Diag results

None

Steps to Reproduce

Install New Relic agent 1.12.4 on a Windows Server 2012R2 nri.log

Your Environment

Windows Server 2012R2 New Relic infra 1.12.4

paologallinaharbur commented 3 years ago

Hello @poohbear80, as mentioned by the docs you need to be added to the beta program in order to be able to actually send data.

Thank you for participating in the Windows services integration beta program. We'd appreciate your feedback. To join the beta program, and for comments or questions, contact us.

This is needed since the integration is using a new protocol that is not enabled for everyone, this is the reason why in the logs you shared you can find the following: can't parse v4 integration output

poohbear80 commented 3 years ago

oh, sorry i missed out that one. does this protocol enablement affect the other newrelic-infra metrics?

paologallinaharbur commented 3 years ago

No, the other integration will carry on using the SDKv3 "protocol" and will be not affected

poohbear80 commented 3 years ago

ok, thanks, I've requested to join the beta program