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nextcloud / all-in-one

📦 The official Nextcloud installation method. Provides easy deployment and maintenance with most features included in this one Nextcloud instance.
https://hub.docker.com/r/nextcloud/all-in-one
GNU Affero General Public License v3.0
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Files not visible for users on desktop or mobile #4869

Closed tailsec closed 2 weeks ago

tailsec commented 2 weeks ago

Steps to reproduce

  1. Upload files to user directory (e.g. X:\nc_datadir\\files\Photos)
  2. Run sudo -u www-data php occ files:scan <username> on the nextcloud container to index new files
  3. Output confirms the new files were indexed
  4. Logging in as user and viewing Files > All Files now shows no files, whereas previously it showed the files prior to the upload
  5. Viewing Photos > All Media or Photos > Folders shows the files and folders which were uploaded and indexed
  6. Double-checking the server drive, the files and folders are all still there and intact.

Expected behavior

The files and folders should also show up under All Files.

Actual behavior

Users can no longer see the files that were visible prior to the upload, or the files which were uploaded. Viewing the All Files location on both Desktop and Mobile shows a blank page - "No files in here. Upload some content or sync with your devices!"

Host OS

Windows 11 running the all-in-one install on Docker Desktop. Docker Engine v26.1.4 and Docker Desktop 4.31.1 (153621) both latest available versions at this time

Nextcloud AIO version

Nextcloud AIO v9.0.1

Current channel

latest

Other valuable info

image

Images are still visible in the Media folder (black boxes added for privacy): image

szaimen commented 2 weeks ago

Hi, please post this at https://help.nextcloud.com