Client stuck at pass code with no keyboard

chorcheus commented 3 months ago

⚠️ Before posting ⚠️

[X] This is a bug, not a question or an enhancement.
[X] I've searched for similar issues and didn't find a duplicate.
[X] I've written a clear and descriptive title for this issue, not just "Bug" or "Crash".
[X] I agree to follow Nextcloud's Code of Conduct.

Steps to reproduce

Enable App pass code in the Settings (4 digits pass code) and close the client
Open the client a put in the wrong pass code several times, so that your client is blocked
After a few hours, open the app again, you'll get a message "Delayed due too many wrong attempts" for a second, then it dissapears and you are free to enter the pass code, except no keyboard will pop up, so you can't.

Expected behaviour

At point 3, the keyboard should pop up for you to enter the pass code.

Actual behaviour

At point 3, the keyboard does not pop up and there is no way to put in the passcode.

This issue persists for days.
The app does not say it is blocked.
Switching to different keyboard app does not work.
Clearing the cache in Android settings also does not work.
Could not try deleting user data, since it requires the pass code as well.
Have not tried the uninstall (Actually I would like to avoid it)
Logging in with browser works fine. I downloaded the Nextcloud-dev app separately and the login works fine there as well.
The app does not upload files automatically in the background anymore.

Android version

11

Device brand and model

OnePlus 6T

Stock or custom OS?

Stock

Nextcloud android app version

3.28.2

Nextcloud server version

27.1.8snap1

Using a reverse proxy?

No

Android logs

No response

Server error logs

No response

Additional information

I did not put in any server logs since the app does not even try to connect to the server. I did not put in Android logs since the problem is not on beta nor dev version of the app and using USB debugging for logcat could mess up with my other settings in the system (since it breaks a system security for some of them).

chorcheus commented 3 months ago

Additional info: I tried to put in the pass code with remote keyboard (Kdeconnect on desktop) but it does not make any effect. Seems like the Nextcloud app does not send a signal for a keyboard to pop up at all.

Nietzscheanman commented 2 months ago

Same issue

AlexOnFOSS commented 2 months ago

Same problem here. Cannot use the nextcloud app anymore.

Juliowilly commented 1 month ago

Same issue here. You guys still haven't fixed this?

nextcloud / android