danielroehrig
commented
2 years ago My upload queue has been empty for 3 weeks now. Neither photos nor videos are getting picked up. If I create a new custom folder, these files will be uploaded eventually, but the camera photo/video folder seems to be ignored. It used to work flawlessly until 3 weeks ago. Things I tried:
- Disabling energy saving mode for nextcloud
- Updating nextcloud app to version 3.18 RC6
- Renaming the target folder on the server (so that it should see all files as missing as the folder is not there)
- Clearing cache, restarting the phone
- Checking, if the upload functionality on a different account on the same server with a different phone still works. It does.
Here some (maybe) interesting logs:
2021-11-20T10:05:45.613+0100;D;UploadsStorageManager;QUERY: (status== ? OR last_result==9 OR last_result==13 OR last_result==11 OR last_result==14 ) AND last_result!= 16 ROWID: -1
2021-11-20T10:05:45.616+0100;V;UploadsStorageManager;getUploads() got 0 rows from page 0, 0 rows total so far, last ID -1
2021-11-20T10:05:45.616+0100;V;UploadsStorageManager;getUploads() returning 0 (0) rows after reading 1 pages
---
2021-11-20T10:05:45.769+0100;V;ArbitraryDataProvider;Updating arbitrary data with cloud id: global key: media_folders value: {"imageMediaFolders":[[...]"/storage/emulated/0/DCIM/Camera",[...]],"videoMediaFolders":[]}So, for me it seems like it looks at the right place but doesn't find any new photos or videos despite there being like 40 or 50.
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Steps to reproduce
DCIMfolder as suggested by default)Expected behaviour
After some time (in the range of 5-10 min) the app should at least register an upload in the uploads section. Depending on the settings (only via WiFi for example), the upload will take place immediately, be queued, or be stalled.
Actual behaviour
The upload is never queued. It should have created anything in the list (be it stalled, queued, in progress, or done in the meantime). In fact, there is nothing logged at all.
I suspect that the detection of new files somehow fails.
Can you reproduce this problem on https://try.nextcloud.com?
As no upload is triggered, no network is involved. => Not tested
Environment data
Android version: 10
Device model: Dogee S96 Pro
Stock or customized system: Stock
Nextcloud app version: 3.18.0 RC6
Nextcloud server version: 22.2.3
Reverse proxy: Apache
Logs
Web server error log
Not network related
Nextcloud log (data/nextcloud.log)
Not network related
App logs
When making a photo and looking at the logs within the app, there is no line logged within a few minutes after the photo.
Unfortunately, the logs only go back until today morning, so older logs seem to have been rolled out. I cannot compare with a time where things were working.
NOTE: Be super sure to remove sensitive data like passwords, note that everybody can look here! You can use the Issue Template application to prefill some of the required information: https://apps.nextcloud.com/apps/issuetemplate
Additional information
This seems to be a regression, as it used to work until recently. I was on holiday and during part of it the auto uploads were still working as intended. Sometime around Nov 06th it suddenly stopped working. I am not sure about the exact point in time as my network connection was a bit hairy and I was not always able to use the NC server accordingly. So there was build a big list of outstanding uploads over these days. At some point, this list just did not get any longer.