Client crashes when exiting or shutting down on Windows 7

ghost commented 4 years ago

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Expected behaviour

Application should close gracefully with no error messages about crashing, and no holding up Windows shutdown procedures.

Actual behaviour

Exit: Windows crash reporter indicates the application crashed.

Shutdown: The "Windows is waiting..." dialog shows. The machine in question is set to close these as quickly as possible.

Steps to reproduce

Exit: Right click tray icon, select "Exit Nextcloud"
Shutdown: Shut down Windows using normal shutdown dialogs from the Start menu.

Client configuration

Client version: 3.0.3

Operating system: Windows 7, patched to last available updates

OS language: en

Qt version used by client package (Linux only, see also Settings dialog):

Client package (From Nextcloud or distro) (Linux only):

Installation path of client: C:\Program Files\Nextcloud\nextcloud.exe

Server configuration

Nextcloud version: 20.0.2

Operating System: Linux 4.14.204-odroidxu4 armv7l (Armbian) CPU: ARMv7 Processor rev 3 (v7l) (8 cores) Memory: 1.95 GB Device: Odroid HC2 w/onboard HDD

Server and Client are on same LAN

Storage backend (external storage): 3TB WD Red HDD

Logs

Please use Gist (https://gist.github.com/) or a similar code paster for longer logs.

Client logfile:

Problem signature: Problem Event Name: APPCRASH Application Name: nextcloud.exe Application Version: 3.0.3.15941 Application Timestamp: 5f9ab08a Fault Module Name: ntdll.dll Fault Module Version: 6.1.7601.24545 Fault Module Timestamp: 5e0eb67f Exception Code: c0000005 Exception Offset: 000000000002a1e1 OS Version: 6.1.7601.2.1.0.256.48 Locale ID: 1033 Additional Information 1: d4e1 Additional Information 2: d4e153ff5d31fe8b8e6745409ff8e9bd Additional Information 3: 092e Additional Information 4: 092eecb1bc45f9211753288bad339127

Output of nextcloud --logdebug --logwindow or nextcloud --logdebug --logfile log.txt (On Windows using cmd.exe, you might need to first cd into the Nextcloud directory) (See also https://docs.nextcloud.com/desktop/2.3/troubleshooting.html#log-files)

Web server error log:

No errors indicated

Server logfile: nextcloud log (data/nextcloud.log):

No errors indicated

Other observations: This is not the first version where this has happened. We tried to update to a version about a year ago (I believe, I do not remember exactly) and had the same issue. We were able to downgrade to a very old version of Owncloud to solve the problem. At the time, the server was an Open Products device.

splitt3r commented 4 years ago

Version 3 of the Nextcloud client does not support Windows 7 anymore (have a look at https://docs.nextcloud.com/desktop/3.0/installing.html#system-requirements). You should upgrade to a more modern and secure version of Windows.

ghost commented 4 years ago

Thank you for the information.

When a "More Secure" (with indication that we think you are joking) version of Windows becomes available, one that does not constantly update itself and randomly break applications, we will update.

er-vin commented 4 years ago

BTW, note that it's likely a GPU driver issue. At least try to update this (we've seen it on Windows 10 as well, got a bunch of duplicates I'm trying to kill them off as I go).

ghost commented 4 years ago

Interesting, thank you. The machines we're using are the last generation, as far as I know, that supported Windows 7.

I don't believe there are any new GPU - or for that matter any at all - driver updates. I will investigate and report back if I find something of interest. Due to the aforementioned problem with Win10 updates breaking software, we can't "upgrade" right now.

nextcloud / desktop