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💻 Desktop sync client for Nextcloud
https://nextcloud.com/install/#install-clients
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[Bug]: Nextcloud crashing on Windows during sync #4633

Open Keagel opened 2 years ago

Keagel commented 2 years ago

⚠️ Before submitting, please verify the following: ⚠️

Bug description

Application crashes during sync

Steps to reproduce

  1. Fresh install of both the server and client
  2. Configure server's data directory to be on a webdav remote mount (in my case Cryptomator)
  3. Try to upload a file with a very long name (230-255 characters)

Expected behavior

Application shouldn't crash

Which files are affected by this bug

YXIy2PFarOexj8rvlVXyFWuQsSmDA195u2jPBV3dSefhWP5hKXsoBMTLURdmhlTLKSq1J8ls6hqg7sADWJlH1zNTchXvvl3xWjrMiopdqfdfX9X10QNdTlqNXjR7zR0uTka3PnhIigt2RIhCXWUCm3hpBJqcYBXYDKWZjxEiy9wIJYuGpheQFymNiu2t7NJI3kZMtQhHTEA1V0vGwhYBGfDp8kZCLpVqoWALpD9JUv5i1VHjBjbhbcelv

Operating system

Windows

Which version of the operating system you are running.

Windows 10

Package

Other

Nextcloud Server version

24.0.1

Nextcloud Desktop Client version

3.5.1

Is this bug present after an update or on a fresh install?

Fresh desktop client install

Are you using the Nextcloud Server Encryption module?

Encryption is Disabled

Are you using an external user-backend?

Nextcloud Server logs

{"reqId":"kczisWE26geCVqd8znHF","level":3,"time":"2022-06-09T09:35:00+00:00","remoteAddr":"","user":"--","app":"cron","method":"","url":"--","message":"Not installed","userAgent":"--","version":"","exception":{"Exception":"Exception","Message":"Not installed","Code":0,"Trace":[{"file":"/config/www/nextcloud/lib/base.php","line":663,"function":"checkInstalled","class":"OC","type":"::"},{"file":"/config/www/nextcloud/lib/base.php","line":1104,"function":"init","class":"OC","type":"::"},{"file":"/config/www/nextcloud/cron.php","line":43,"args":["/config/www/nextcloud/lib/base.php"],"function":"require_once"}],"File":"/config/www/nextcloud/lib/base.php","Line":282,"CustomMessage":"--"}}
{"reqId":"LnqFI4st77VR0sGDjSzl","level":3,"time":"2022-06-09T09:40:00+00:00","remoteAddr":"","user":"--","app":"cron","method":"","url":"--","message":"Not installed","userAgent":"--","version":"","exception":{"Exception":"Exception","Message":"Not installed","Code":0,"Trace":[{"file":"/config/www/nextcloud/lib/base.php","line":663,"function":"checkInstalled","class":"OC","type":"::"},{"file":"/config/www/nextcloud/lib/base.php","line":1104,"function":"init","class":"OC","type":"::"},{"file":"/config/www/nextcloud/cron.php","line":43,"args":["/config/www/nextcloud/lib/base.php"],"function":"require_once"}],"File":"/config/www/nextcloud/lib/base.php","Line":282,"CustomMessage":"--"}}
{"reqId":"RDYTFqNF8jiKIMascjJe","level":3,"time":"2022-06-09T09:45:00+00:00","remoteAddr":"","user":"--","app":"cron","method":"","url":"--","message":"Not installed","userAgent":"--","version":"","exception":{"Exception":"Exception","Message":"Not installed","Code":0,"Trace":[{"file":"/config/www/nextcloud/lib/base.php","line":663,"function":"checkInstalled","class":"OC","type":"::"},{"file":"/config/www/nextcloud/lib/base.php","line":1104,"function":"init","class":"OC","type":"::"},{"file":"/config/www/nextcloud/cron.php","line":43,"args":["/config/www/nextcloud/lib/base.php"],"function":"require_once"}],"File":"/config/www/nextcloud/lib/base.php","Line":282,"CustomMessage":"--"}}
{"reqId":"6LvkgVMRVqjfJZfvPWAN","level":3,"time":"2022-06-09T10:00:01+00:00","remoteAddr":"","user":"--","app":"cron","method":"","url":"--","message":"Not installed","userAgent":"--","version":"","exception":{"Exception":"Exception","Message":"Not installed","Code":0,"Trace":[{"file":"/config/www/nextcloud/lib/base.php","line":663,"function":"checkInstalled","class":"OC","type":"::"},{"file":"/config/www/nextcloud/lib/base.php","line":1104,"function":"init","class":"OC","type":"::"},{"file":"/config/www/nextcloud/cron.php","line":43,"args":["/config/www/nextcloud/lib/base.php"],"function":"require_once"}],"File":"/config/www/nextcloud/lib/base.php","Line":282,"CustomMessage":"--"}}
{"reqId":"oQy60dH5BpljxqHqPfYO","level":3,"time":"2022-06-09T10:05:00+00:00","remoteAddr":"","user":"--","app":"cron","method":"","url":"--","message":"Not installed","userAgent":"--","version":"","exception":{"Exception":"Exception","Message":"Not installed","Code":0,"Trace":[{"file":"/config/www/nextcloud/lib/base.php","line":663,"function":"checkInstalled","class":"OC","type":"::"},{"file":"/config/www/nextcloud/lib/base.php","line":1104,"function":"init","class":"OC","type":"::"},{"file":"/config/www/nextcloud/cron.php","line":43,"args":["/config/www/nextcloud/lib/base.php"],"function":"require_once"}],"File":"/config/www/nextcloud/lib/base.php","Line":282,"CustomMessage":"--"}}
{"reqId":"m71EAJHECAaqfSoKZ7gl","level":2,"time":"2022-06-09T10:07:28+00:00","remoteAddr":"192.168.90.254","user":"--","app":"no app in context","method":"GET","url":"/","message":"Could not detect any host in https:///data/htaccesstest.txt","userAgent":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:101.0) Gecko/20100101 Firefox/101.0","version":""}
{"reqId":"m71EAJHECAaqfSoKZ7gl","level":2,"time":"2022-06-09T10:07:28+00:00","remoteAddr":"192.168.90.254","user":"--","app":"no app in context","method":"GET","url":"/","message":"Could not detect any host in http:///data/htaccesstest.txt","userAgent":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:101.0) Gecko/20100101 Firefox/101.0","version":""}
{"reqId":"on4VKy4Z2kBrPciW5Gqe","level":2,"time":"2022-06-09T10:08:08+00:00","remoteAddr":"192.168.90.254","user":"--","app":"no app in context","method":"GET","url":"/","message":"Could not detect any host in https:///data/htaccesstest.txt","userAgent":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:101.0) Gecko/20100101 Firefox/101.0","version":""}
{"reqId":"on4VKy4Z2kBrPciW5Gqe","level":2,"time":"2022-06-09T10:08:08+00:00","remoteAddr":"192.168.90.254","user":"--","app":"no app in context","method":"GET","url":"/","message":"Could not detect any host in http:///data/htaccesstest.txt","userAgent":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:101.0) Gecko/20100101 Firefox/101.0","version":""}
{"reqId":"B1h22GWGW6vspnztwBJr","level":3,"time":"2022-06-09T10:10:00+00:00","remoteAddr":"","user":"--","app":"cron","method":"","url":"--","message":"Not installed","userAgent":"--","version":"","exception":{"Exception":"Exception","Message":"Not installed","Code":0,"Trace":[{"file":"/config/www/nextcloud/lib/base.php","line":663,"function":"checkInstalled","class":"OC","type":"::"},{"file":"/config/www/nextcloud/lib/base.php","line":1104,"function":"init","class":"OC","type":"::"},{"file":"/config/www/nextcloud/cron.php","line":43,"args":["/config/www/nextcloud/lib/base.php"],"function":"require_once"}],"File":"/config/www/nextcloud/lib/base.php","Line":282,"CustomMessage":"--"}}
{"reqId":"SUnlOLYJK1ZIf8bCe8Z6","level":2,"time":"2022-06-09T10:13:49+00:00","remoteAddr":"192.168.90.254","user":"--","app":"no app in context","method":"GET","url":"/","message":"Could not detect any host in https:///data/htaccesstest.txt","userAgent":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:101.0) Gecko/20100101 Firefox/101.0","version":""}
{"reqId":"SUnlOLYJK1ZIf8bCe8Z6","level":2,"time":"2022-06-09T10:13:49+00:00","remoteAddr":"192.168.90.254","user":"--","app":"no app in context","method":"GET","url":"/","message":"Could not detect any host in http:///data/htaccesstest.txt","userAgent":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:101.0) Gecko/20100101 Firefox/101.0","version":""}
{"reqId":"MRC8iA5LNg83vmRZkbkb","level":2,"time":"2022-06-09T10:14:34+00:00","remoteAddr":"192.168.90.254","user":"--","app":"no app in context","method":"POST","url":"/index.php","message":"Could not detect any host in https:///data/htaccesstest.txt","userAgent":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:101.0) Gecko/20100101 Firefox/101.0","version":""}
{"reqId":"MRC8iA5LNg83vmRZkbkb","level":2,"time":"2022-06-09T10:14:34+00:00","remoteAddr":"192.168.90.254","user":"--","app":"no app in context","method":"POST","url":"/index.php","message":"Could not detect any host in http:///data/htaccesstest.txt","userAgent":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:101.0) Gecko/20100101 Firefox/101.0","version":""}
{"reqId":"RqOjzNd5xTWtDHdSrtmm","level":3,"time":"2022-06-09T10:15:00+00:00","remoteAddr":"","user":"--","app":"cron","method":"","url":"--","message":"Not installed","userAgent":"--","version":"24.0.1.1","exception":{"Exception":"Exception","Message":"Not installed","Code":0,"Trace":[{"file":"/config/www/nextcloud/lib/base.php","line":663,"function":"checkInstalled","class":"OC","type":"::"},{"file":"/config/www/nextcloud/lib/base.php","line":1104,"function":"init","class":"OC","type":"::"},{"file":"/config/www/nextcloud/cron.php","line":43,"args":["/config/www/nextcloud/lib/base.php"],"function":"require_once"}],"File":"/config/www/nextcloud/lib/base.php","Line":282,"CustomMessage":"--"}}
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Additional info

If I remember correctly the client didn't crash from creating those files with long names, but the issue appeared after. The files have since been removed. I have also removed the .db files from my Nextcloud sync folder so that shouldn't cause issues anymore.

I've attempted to check the log files but I don't see any errors in there. Windows Event Viewer reports the same crash every time:

Faulting application name: nextcloud.exe, version: 3.5.1.35429, time stamp: 0x6283a7c6
Faulting module name: Qt5Core.dll, version: 5.15.2.0, time stamp: 0x5fa4dd3b
Exception code: 0xc0000005
Fault offset: 0x0000000000130abb
Faulting process id: 0x4a54
Faulting application start time: 0x01d87d024b5aa478
Faulting application path: C:\Program Files\Nextcloud\nextcloud.exe
Faulting module path: C:\Program Files\Nextcloud\Qt5Core.dll
Report Id: b3f48642-9381-49ee-a421-9980636d91bb
Faulting package full name: 
Faulting package-relative application ID:

I've also started Nextcloud from the command line using these arguments:

"C:\Program Files\Nextcloud\nextcloud.exe" --logfile C:\log\debug.log --logdebug

Resulting log is very large (> 200 MB) and stops being written to 2-3 minutes before the crash happens, so there is nothing of importance in there. I've observed the sync process from the Nextcloud window (I have a video). Syncing goes very fast for the first few thousand files. At some point the client freezes, I assume getting stuck on a file (simple very small image) for almost two minutes - then for a split second the client syncs that file and closes instantly.

Keagel commented 2 years ago

This seems to be caused by virtual files support. Completely disabled that option and it's now syncing again.