[Bug]: RC1 encrypt folder - Please wait for the folder to sync before trying to encrypt it.

nphalem commented 1 year ago

nextcloud.log

⚠️ Before submitting, please verify the following: ⚠️

[X] This is a bug, not a question or a configuration issue.
[X] This issue is not already reported on Github (I've searched it).
[X] Nextcloud Server and Desktop Client are up to date. See Server Maintenance and Release Schedule and Desktop Releases for supported versions.
[X] I agree to follow Nextcloud's Code of Conduct

Bug description

I'm unable to encrypt any of my folders, existing or newly created ones.

I get the following error when I try to encrypt them: "Please wait for the folder to sync before trying to encrypt it."

Keep in mind that folders are synced.

Tried the steps from here to reset the E2E app and try again since people said it helped them solve the issue.

Nextcloud end-to-end encryption app version: 1.11.1 Nextcloud Server version: 25.0.3 Nextcloud Desktop Client: 3.6.4 (Arch)

If any additional information is needed, I'll do my best to provide it.

Steps to reproduce

Enable end-to-end encryption app
Close and open the desktop client
Go to settings on desktop client and enable e2e encryption
Create a new empty folder
Try to encrypt the empty folder

debug.zip

Expected behavior

Client should get the

Which files are affected by this bug

tttt

Operating system

Linux

Which version of the operating system you are running.

Arch Linux 6.1.7-arch1-1

Package

Distro package manager

Nextcloud Server version

25.0.3

Nextcloud Desktop Client version

3.6.4

Is this bug present after an update or on a fresh install?

Fresh desktop client install

Are you using the Nextcloud Server Encryption module?

Encryption is Enabled

Are you using an external user-backend?

[X] Default internal user-backend

Nextcloud Server logs

No response

Additional info

No response

nphalem commented 1 year ago

Did I post at wrong place? Do I need to provide more information? How can I help this getting solved?

nphalem commented 1 year ago

I keep getting this error when I try to encrypt any (empty) folder through Nextcloud settings but I'm able to encrypt the folder through Dolphin without any issues.

joshtrichards commented 11 months ago

This status just means the client and server haven't recently checked in so the E2EE engine has no way of knowing whether the folder is truly empty (or new). See #291 for reference.

The wording of the message you're seeing has recently been cleaned up slightly to try to indicate whether it's a temporary situation (e.g. connectivity/server maintenance) or something... Else. See #5972.

I'm able to encrypt the folder through Dolphin.

Wait, how precisely? Dolphin doesn't natively do anything Nextcloud or E2EE related - it uses the Desktop client app.

Are you saying you can create an empty folder from the command-line (and that doesn't work), but if you create the empty in your file manager (Dolphin) it works?

P.S. Just to rule something out: you're not simultaneously using server-side Encryption are you?

claucambra commented 20 hours ago

Hello, since no new info has been provided for a few months I will go ahead and close the issue. If the issue reappears, please do reopen the issue and we will take a look into it

nextcloud / desktop