[Bug]: Finder Intergrations fails silently

p-sims commented 1 year ago

⚠️ Before submitting, please verify the following: ⚠️

[X] This is a bug, not a question or a configuration issue.
[X] This issue is not already reported on Github (I've searched it).
[X] Nextcloud Server and Desktop Client are up to date. See Server Maintenance and Release Schedule and Desktop Releases for supported versions.
[X] I agree to follow Nextcloud's Code of Conduct

Bug description

That said, ever since I updated to 3.5.2 a year ago I've had an issue where the finder intergeneration disappears silently. After boot or restarting nextcloud client finder looks like this:

However after a while (currently not been able to observe or trigger change) the green ticket disappear and 'nextcloud' submenu in the right click menu disappears. This is annoying but easily worked round by restarting client.

I've proved that sleeping computer doesn't trigger this, but not sure what does. All I can see is that it always happens within a few days.

I've not updated to v3.9.3 and issue still exists.

Steps to reproduce

Launc Nextcloud Client
Prove it looks like this in finder and 'Nextcloud' side click menu is present.
Wait in for unspecified amount of time (a few days is normally enough)
Finder intergation will partially fail silently (ticks disappear and right click menu disspears):

Expected behavior

Finder intergration should still be working with ticks shown and right click menu looking like this: Screenshot 2023-08-29 at 14 32 35

Which files are affected by this bug

All files

Operating system

Mac OS

Which version of the operating system you are running.

10.14.6

Package

Appimage

Nextcloud Server version

24.0.12

Nextcloud Desktop Client version

3.9.3

Is this bug present after an update or on a fresh install?

Updated to a major version (ex. 3.3.6 to 3.4.0)

Are you using the Nextcloud Server Encryption module?

Encryption is Disabled

Are you using an external user-backend?

[X] Default internal user-backend
[ ] LDAP/ Active Directory
[ ] SSO - SAML
[ ] Other

Nextcloud Server logs

N/A

Additional info

Client Logs debug archive are 73mb which is too big up load, but I can share via next cloud if useful

p-sims commented 1 year ago

I first reported this as a comment on this issue: https://github.com/nextcloud/desktop/issues/3012

jospoortvliet commented 11 months ago

I very occasionally see the same, and I've got a debug file on my laptop 🚀

Will share @mgallien once it has uploaded!

JMoVS commented 11 months ago

After the last update, I have this bug every other day. Something in the last 1 or 2 releases changed that made that bug appear way mor eoften (or macOS 13.6, either or) - it is very annoying though, so I think 3.10 introduced it

jospoortvliet commented 11 months ago

Debug log etc (internal share, nc desktop crew has access): https://cloud.nextcloud.com/index.php/f/7862122

limatus commented 6 months ago

I can confirm that we encounter the same issue in Windows 11 and Windows 10 (different versions - client and windows; NC 28.0.2.).

JMoVS commented 4 months ago

This bug is still happening for us very often, many times per day. Is there something we can do to fix this or enable a fix?

nextcloud / desktop