search

nextcloud / documentserver_community

Document server for onlyoffice
https://apps.nextcloud.com/apps/documentserver_community
128 stars 29 forks source link

Editor updated notification #179

Open king-anduin opened 3 years ago

king-anduin commented 3 years ago

Hi, I recently updated my NC19 to NC20. Everything is working properly except the fact that OnlyOffice does not open any files. It creates them. That’s it. Existing files or new created files can not be edited.

Screenshot from 2020-10-17 15-25-40

I get this notification. Afterwards OnlyOffice is doing nothing. Just loading screen. No trace of a error in my log files. I tried to reinstall both. OnlyOffice and documentenserver but it's still the same error. I hope someone can help me out here.

hexitnz commented 3 years ago

I had this problem a few weeks back after an update. When you say reinstalled, did you remove both then install the document server then install onlyoffice? Doing it in that order worked for me.

king-anduin commented 3 years ago

I disabled, removed and installed it again. I got these instructions from an issue maybe it was your issue. Both via terminal and then GUI. Didn’t work out.

hexitnz commented 3 years ago

Yes I have just done a fresh install of NC20 with Onlyoffice and found older ODS files are not opening even after an uninstall and reinstall of OO client and server. Will need some investigation.

hexitnz commented 3 years ago

A Google search brought up others with this error. have a look at

https://github.com/ONLYOFFICE/onlyoffice-nextcloud/issues/146

but I would test on a non production server first or backup your database! will try it myself later on.

hexitnz commented 3 years ago

Actually that last link related to Onlyoffice server, not the the community edition.

king-anduin commented 3 years ago

It's about OnlyOffice and it's running on NGINX. I think my problem is DocumentServer and it's running on NC20 and that's running on Apache. But thanks for your help. I really appreciate it. I can't check systemctl status like on the page.

github-actions[bot] commented 1 month ago

This issue has been marked 'stale' due to lack of recent activity. If there is no further activity, the issue will be closed in another 60 days. Thank you for your contribution!

Retaking repo management include inheritance of old, not treated, and probablty obsolete issues, this is why it was decided to mark issues as stale.