iPhone: "Impersonate" not clickable

[lars-sh]

Steps to reproduce

1. Open up the users overview using an iPhone Browser (such as Edge or Safari).
2. Tap the three dots beneath one of the users.
3. Try clicking "Impersonate".

Expected behaviour

Nextcloud asks if I really want to impersonate that user.

Actual behaviour

The three-dots-menu closes and nothing happens at all.

Server configuration detail

Operating system: Linux 5.4.0-54-generic #60-Ubuntu SMP Fri Nov 6 10:37:59 UTC 2020 x86_64

Webserver: Apache/2.4.41 (Ubuntu) (fpm-fcgi)

Database: mysql 10.3.25

PHP version:

7.4.3 Modules loaded: Core, date, libxml, openssl, pcre, zlib, filter, hash, Reflection, SPL, session, standard, sodium, cgi-fcgi, mysqlnd, PDO, xml, apcu, bcmath, bz2, calendar, ctype, curl, dom, mbstring, FFI, fileinfo, ftp, gd, gettext, gmp, iconv, igbinary, imagick, intl, json, exif, mysqli, pdo_mysql, apc, posix, readline, redis, shmop, SimpleXML, sockets, sysvmsg, sysvsem, sysvshm, tokenizer, xmlreader, xmlwriter, xsl, zip, Phar, Zend OPcache

Nextcloud version: 20.0.2 - 20.0.2.2

Updated from an older Nextcloud/ownCloud or fresh install: yes, using Nextcloud for some years

Where did you install Nextcloud from: manual installation, downloaded ZIP from official website

Signing status

Array ( )

List of activated apps

``` Enabled: - accessibility: 1.6.0 - activity: 2.13.3 - apporder: 0.11.0 - bookmarks: 4.0.5 - bruteforcesettings: 2.0.1 - calendar: 2.1.2 - cloud_federation_api: 1.3.0 - comments: 1.10.0 - contacts: 3.4.2 - contactsinteraction: 1.1.0 - dav: 1.16.1 - deck: 1.2.2 - extract: 1.2.5 - federatedfilesharing: 1.10.1 - federation: 1.10.1 - files: 1.15.0 - files_antivirus: 3.0.0 - files_linkeditor: 1.1.2 - files_markdown: 2.3.1 - files_pdfviewer: 2.0.1 - files_rightclick: 0.17.0 - files_sharing: 1.12.0 - files_trashbin: 1.10.1 - files_versions: 1.13.0 - files_videoplayer: 1.9.0 - firstrunwizard: 2.9.0 - forms: 2.0.4 - impersonate: 1.7.0 - issuetemplate: 0.7.0 - logreader: 2.5.0 - lookup_server_connector: 1.8.0 - mail: 1.7.0 - maps: 0.1.8 - metadata: 0.12.0 - nextcloud_announcements: 1.9.0 - notifications: 2.8.0 - oauth2: 1.8.0 - password_policy: 1.10.1 - photos: 1.2.0 - polls: 1.6.2 - previewgenerator: 3.0.1 - privacy: 1.4.0 - provisioning_api: 1.10.0 - ransomware_protection: 1.8.0 - recommendations: 0.8.0 - richdocuments: 3.7.10 - serverinfo: 1.10.0 - settings: 1.2.0 - sharebymail: 1.10.0 - spreed: 10.0.3 - support: 1.3.0 - survey_client: 1.8.0 - systemtags: 1.10.0 - text: 3.1.0 - theming: 1.11.0 - twofactor_backupcodes: 1.9.0 - twofactor_nextcloud_notification: 3.0.0 - twofactor_totp: 5.0.0 - updatenotification: 1.10.0 - viewer: 1.4.0 - workflowengine: 2.2.0 Disabled: - admin_audit - dashboard - encryption - files_external - notes - ransomware_detection - sharerenamer - tasks - user_ldap - user_status - weather_status ```

Configuration (config/config.php)

``` { "secret": "***REMOVED SENSITIVE VALUE***", "passwordsalt": "***REMOVED SENSITIVE VALUE***", "enable_certificate_management": true, "instanceid": "***REMOVED SENSITIVE VALUE***", "trusted_domains": [ "cloud. ***REMOVED SENSITIVE VALUE***.net" ], "datadirectory": "***REMOVED SENSITIVE VALUE***", "version": "20.0.2.2", "dbtype": "mysql", "dbhost": "***REMOVED SENSITIVE VALUE***", "dbname": "***REMOVED SENSITIVE VALUE***", "dbuser": "***REMOVED SENSITIVE VALUE***", "dbpassword": "***REMOVED SENSITIVE VALUE***", "dbtableprefix": "oc_", "installed": true, "default_language": "de", "overwritehost": "cloud.knickrehm.net", "overwriteprotocol": "https", "overwritewebroot": "\/", "overwrite.cli.url": "https:\/\/cloud. ***REMOVED SENSITIVE VALUE***.net", "htaccess.RewriteBase": "\/", "enable_previews": true, "maintenance": false, "singleuser": false, "memcache.distributed": "\\OC\\Memcache\\Redis", "memcache.local": "\\OC\\Memcache\\APCu", "filelocking.enabled": true, "memcache.locking": "\\OC\\Memcache\\Redis", "redis": { "host": "***REMOVED SENSITIVE VALUE***", "port": 0 }, "trashbin_retention_obligation": "disabled", "versions_retention_obligation": "disabled", "filesystem_check_changes": 1, "loglevel": 2, "logfile": "\/mnt\/data\/logs\/cloud\/today.log", "mail_smtpmode": "smtp", "mail_smtpauthtype": "LOGIN", "mail_smtpauth": 1, "mail_from_address": "***REMOVED SENSITIVE VALUE***", "mail_domain": "***REMOVED SENSITIVE VALUE***", "mail_smtpsecure": "tls", "mail_smtpport": "25", "mail_smtphost": "***REMOVED SENSITIVE VALUE***", "mail_smtpname": "***REMOVED SENSITIVE VALUE***", "mail_smtppassword": "***REMOVED SENSITIVE VALUE***", "mysql.utf8mb4": true, "apps_paths": [ { "path": "\/***REMOVED SENSITIVE VALUE***\/cloud\/apps", "url": "\/apps", "writable": false }, { "path": "\/***REMOVED SENSITIVE VALUE***\/cloud\/apps2", "url": "\/apps2", "writable": true } ], "theme": "" } ```

Are you using external storage, if yes which one: no

Are you using encryption: no

Are you using an external user-backend, if yes which one: no

Client configuration

Browser: Mozilla/5.0 (iPhone; CPU iPhone OS 14_2 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/14.0 EdgiOS/45.11.1 Mobile/15E148 Safari/605.1.15

Operating system: iOS 14.2

[blizzz]

I don't suppose you get any logs out of the browser there?

[lars-sh]

At least I'm not aware how to accomplish that. Is there somebody out there, who has an iPhone, can do so and is able to reproduce the problem?

[blizzz]

Does any other function in that menu work?

[lars-sh]

None of the menu entries can be reached. It seems, the menu is closed on tap-on-screen, while actions should be activated when releasing the screen, so the menu is closed prior handling the tap action on the menu entry. Instead the underlying list item is selected.

Is that context menu somewhat different from the others? As the files context menu and others work the way I expect them to work.

The problem occurs on my the iPhone 8 and others around myself (e.g. the iPhone 8 of my wife), in Safari Mobile, Firefox on iPhone, Edge on iPhone and with two separate and up-to-date Nextcloud installations.

[blizzz]

@skjnldsv ^ this is then either users page or nextcloud-vue that is probably not working on the apple phone. what do you think?

[skjnldsv]

No clue. Most likely something to ask on the vue channel

[blizzz]

No clue. Most likely something to ask on the vue channel

Would you do that?

[HolyMacarony]

It's still the very same problem for android. This makes it unusable on mobile devices.

[lars-sh]

This does not seem to be related to the Impersonate app, but is a general problem, which is decribed at https://github.com/nextcloud/server/issues/21260, too. Therefore I close this as kinda duplicate and continue over there.