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nextcloud / mail

💌 Mail app for Nextcloud
https://apps.nextcloud.com/apps/mail
GNU Affero General Public License v3.0
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Sieve not working #10139

Closed sergiupapuc closed 1 day ago

sergiupapuc commented 2 months ago

Steps to reproduce

1.open mail app 2.go to account setting sieve 3.sieve emty and save keep spinning

Expected behavior

show sieve script made in roundcube...which is working with same mail server...on dovecot log, nextcloud mail do not send username(email address)...is empty!

Actual behavior

not working!...log ...there is no auth protocol....it is plain login on dovecot...roundcube work

Mail app version

3.7.8

Mailserver or service

imap dovecot

Operating system

ubuntu 24.04

PHP engine version

PHP 8.3

Web server

Apache (supported)

Database

MariaDB

Additional info

{"reqId":"eiVokYiILNU9BBRwlpRr","level":3,"time":"2024-09-12T17:00:51+00:00","remoteAddr":"2a00:5dc2:11:4::22","user":"015D1767-5A9A-415C-ABA1-E4A3CD2183D7","app":"mail","method":"GET","url":"/index.php/apps/mail/api/out-of-office/3709","message":"Connection to ManageSieve at mailsenat.senat.ro:4190 failed. No supported authentication method found. The server supports these methods: , but we only support: EXTERNAL, PLAIN, LOGIN","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/128.0.0.0 Safari/537.36 Edg/128.0.0.0","version":"29.0.7.1","exception":{"Exception":"OCA\Mail\Exception\CouldNotConnectException","Message":"Connection to ManageSieve at mailsenat.senat.ro:4190 failed. No supported authentication method found. The server supports these methods: , but we only support: EXTERNAL, PLAIN, LOGIN","Code":0,"Trace":[{"file":"/var/www/nextcloud/apps/mail/lib/Service/SieveService.php","line":48,"function":"getClient","class":"OCA\Mail\Service\SieveService","type":"->"},{"file":"/var/www/nextcloud/apps/mail/lib/Service/OutOfOfficeService.php","line":75,"function":"getActiveScript","class":"OCA\Mail\Service\SieveService","type":"->"},{"file":"/var/www/nextcloud/apps/mail/lib/Controller/OutOfOfficeController.php","line":71,"function":"parseState","class":"OCA\Mail\Service\OutOfOfficeService","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":232,"function":"getState","class":"OCA\Mail\Controller\OutOfOfficeController","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":138,"function":"executeController","class":"OC\AppFramework\Http\Dispatcher","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/App.php","line":184,"function":"dispatch","class":"OC\AppFramework\Http\Dispatcher","type":"->"},{"file":"/var/www/nextcloud/lib/private/Route/Router.php","line":331,"function":"main","class":"OC\AppFramework\App","type":"::"},{"file":"/var/www/nextcloud/lib/base.php","line":1058,"function":"match","class":"OC\Route\Router","type":"->"},{"file":"/var/www/nextcloud/index.php","line":49,"function":"handleRequest","class":"OC","type":"::"}],"File":"/var/www/nextcloud/apps/mail/lib/Service/SieveService.php","Line":90,"Previous":{"Exception":"Horde\ManageSieve\Exception","Message":"No supported authentication method found. The server supports these methods: , but we only support: EXTERNAL, PLAIN, LOGIN","Code":0,"Trace":[{"file":"/var/www/nextcloud/apps/mail/vendor/nextcloud/horde-managesieve/lib/Horde/ManageSieve.php","line":592,"function":"_getBestAuthMethod","class":"Horde\ManageSieve","type":"->"},{"file":"/var/www/nextcloud/apps/mail/vendor/nextcloud/horde-managesieve/lib/Horde/ManageSieve.php","line":392,"function":"_cmdAuthenticate","class":"Horde\ManageSieve","type":"->"},{"file":"/var/www/nextcloud/apps/mail/vendor/nextcloud/horde-managesieve/lib/Horde/ManageSieve.php","line":243,"function":"login","class":"Horde\ManageSieve","type":"->","args":[" sensitive parameters replaced "]},{"file":"/var/www/nextcloud/apps/mail/vendor/nextcloud/horde-managesieve/lib/Horde/ManageSieve.php","line":215,"function":"_handleConnectAndLogin","class":"Horde\ManageSieve","type":"->"},{"file":"/var/www/nextcloud/apps/mail/lib/Sieve/SieveClientFactory.php","line":113,"function":"__construct","class":"Horde\ManageSieve","type":"->"},{"file":"/var/www/nextcloud/apps/mail/lib/Sieve/SieveClientFactory.php","line":65,"function":"createClient","class":"OCA\Mail\Sieve\SieveClientFactory","type":"->","args":[" sensitive parameters replaced "]},{"file":"/var/www/nextcloud/apps/mail/lib/Service/SieveService.php","line":88,"function":"getClient","class":"OCA\Mail\Sieve\SieveClientFactory","type":"->"},{"file":"/var/www/nextcloud/apps/mail/lib/Service/SieveService.php","line":48,"function":"getClient","class":"OCA\Mail\Service\SieveService","type":"->"},{"file":"/var/www/nextcloud/apps/mail/lib/Service/OutOfOfficeService.php","line":75,"function":"getActiveScript","class":"OCA\Mail\Service\SieveService","type":"->"},{"file":"/var/www/nextcloud/apps/mail/lib/Controller/OutOfOfficeController.php","line":71,"function":"parseState","class":"OCA\Mail\Service\OutOfOfficeService","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":232,"function":"getState","class":"OCA\Mail\Controller\OutOfOfficeController","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":138,"function":"executeController","class":"OC\AppFramework\Http\Dispatcher","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/App.php","line":184,"function":"dispatch","class":"OC\AppFramework\Http\Dispatcher","type":"->"},{"file":"/var/www/nextcloud/lib/private/Route/Router.php","line":331,"function":"main","class":"OC\AppFramework\App","type":"::"},{"file":"/var/www/nextcloud/lib/base.php","line":1058,"function":"match","class":"OC\Route\Router","type":"->"},{"file":"/var/www/nextcloud/index.php","line":49,"function":"handleRequest","class":"OC","type":"::"}],"File":"/var/www/nextcloud/apps/mail/vendor/nextcloud/horde-managesieve/lib/Horde/ManageSieve.php","Line":1104},"message":"Connection to ManageSieve at mailsenat.senat.ro:4190 failed. No supported authentication method found. The server supports these methods: , but we only support: EXTERNAL, PLAIN, LOGIN","exception":[],"CustomMessage":"Connection to ManageSieve at mailsenat.senat.ro:4190 failed. No supported authentication method found. The server supports these methods: , but we only support: EXTERNAL, PLAIN, LOGIN"},"id":"66e31fbd4b1b2"}

kesselb commented 1 month ago

Hi, did you configure to use the same credentials as for IMAP or use own credentials? The log snippet shows that our mail app and your sieve server cannot agree on an authentication method.

sergiupapuc commented 1 month ago

....use the same user/pass....roundcube to the same imap server works flowless!

@.***

Sergiu Papuc Consilier Directia Generala Economica

Parlamentul României, SENAT Calea 13 Septembrie, nr. 1-3, sector 5, Bucureşti, 050711 tel: (+40) 743.009.940 e-mail: @.**@.> web: www.senat.rohttp://www.senat.ro/

From: Daniel @.> Sent: vineri, 11 octombrie 2024 19:40 To: nextcloud/mail @.> Cc: Sergiu Papuc @.>; Author @.> Subject: Re: [nextcloud/mail] Sieve not working (Issue #10139)

Hi, did you configure to use the same credentials as for IMAP or use own credentials? The log snippet shows that our mail app and your sieve server cannot agree on an authentication method.

— Reply to this email directly, MailScanner has detected definite fraud in the website at "github.com". Do not trust this website: view it on GitHubhttps://github.com/nextcloud/mail/issues/10139#issuecomment-2407770282, or MailScanner has detected definite fraud in the website at "github.com". Do not trust this website: unsubscribehttps://github.com/notifications/unsubscribe-auth/AZA3VMRAHIRUOA4KITBVJM3Z275OPAVCNFSM6AAAAABODWXRBOVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDIMBXG43TAMRYGI. You are receiving this because you authored the thread.Message ID: @.**@.>> [ { @.": "http://schema.org", @.": "EmailMessage", "potentialAction": { @.": "ViewAction", "target": "https://github.com/nextcloud/mail/issues/10139#issuecomment-2407770282", "url": "https://github.com/nextcloud/mail/issues/10139#issuecomment-2407770282", "name": "View Issue" }, "description": "View this Issue on GitHub", "publisher": { @.": "Organization", "name": "GitHub", "url": "https://github.com" } } ]

kesselb commented 1 month ago

It appears that your Roundcube installation is hosted on the same server as Dovecot, which may require specific authentication configurations. Based on the exception provided, it seems that Dovecot is returning an empty list of available authentication methods. Could you please consult your system administrators to verify whether login for Sieve is permitted for external clients?

sergiupapuc commented 1 month ago

...no...is the same username and password, tested also from roundcube hosted on another server...works!

Trimis de pe Outlook pentru Androidhttps://aka.ms/AAb9ysg

From: Daniel @.> Sent: Wednesday, October 16, 2024 2:56:35 PM To: nextcloud/mail @.> Cc: sergiupapuc @.>; Author @.> Subject: Re: [nextcloud/mail] Sieve not working (Issue #10139)

It appears that your Roundcube installation is hosted on the same server as Dovecot, which may require specific authentication configurations. Based on the exception provided, it seems that Dovecot is returning an empty list of available authentication methods. Could you please consult your system administrators to verify whether login for Sieve is permitted for external clients?

— Reply to this email directly, MailScanner has detected definite fraud in the website at "github.com". Do not trust this website: view it on GitHubhttps://github.com/nextcloud/mail/issues/10139#issuecomment-2416601122, or MailScanner has detected definite fraud in the website at "github.com". Do not trust this website: unsubscribehttps://github.com/notifications/unsubscribe-auth/AZA3VMU6XURAZRLPQAJ3B43Z3ZH7HAVCNFSM6AAAAABODWXRBOVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDIMJWGYYDCMJSGI. You are receiving this because you authored the thread.Message ID: @.***>

[ { @.": "http://schema.org", @.": "EmailMessage", "potentialAction": { @.": "ViewAction", "target": "https://github.com/nextcloud/mail/issues/10139#issuecomment-2416601122", "url": "https://github.com/nextcloud/mail/issues/10139#issuecomment-2416601122", "name": "View Issue" }, "description": "View this Issue on GitHub", "publisher": { @.": "Organization", "name": "GitHub", "url": "https://github.com" } } ]

sergiupapuc commented 1 month ago

...I forgot to mention...erlier version of mail from nextcloud...2 ore 3 version from paste...the same settings was working... ...on dovecot log username and password received from mail nextcloud is empty string...

kesselb commented 1 month ago

I see, thanks for your prompt reply.

Could you please turn on the debug mode, try to enable sieve and send the horde_sieve.log to danielk@nextcloud.com?

How to enable debug mode for mail: https://github.com/nextcloud/mail/blob/main/doc/admin.md#logging

nextcloud-command commented 2 weeks ago

Hi there! It looks like this issue hasn’t seen much activity for a while and might need a bit more information to move forward. If we don’t hear back soon, we may close it to keep things organized. Thanks again for your contributions – we really appreciate it!