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nextcloud / mail

💌 Mail app for Nextcloud
https://apps.nextcloud.com/apps/mail
GNU Affero General Public License v3.0
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Cannot load mail anymore since upgrade to 1.3.0 #2909

Closed tjareson closed 4 years ago

tjareson commented 4 years ago

Expected behavior

Mail should get loaded and displayed when clicking on the header.

Actual behavior

The mail headers are getting loaded after minutes. When selecting an email it takes another 1-2 minutes, then it display "Not found Could not load your message" Occasionally the email get displayed like every 4th try or so.

Same mail account (IMAP account on MXROUTE) works with other mail clients (thunderbird, iPhone) w/o problems.

Mail app

Mail app version: 1.3.0

Mailserver or service: MXRoute (IMAP)

Server configuration

Operating system: Ubuntu server 16.04

Web server: Apache (Nextcloud Docker) and nginx reverse proxy

Database: MySQL 10.0.38

PHP version: 7.3.16

Nextcloud Version: official Nextcloud Docker 18.0.3

Client configuration

Browser: Opera, Google Chrome, Firefox

Operating system: Ubuntu 16.04, Win 10

Logfile content, when it doesn't work: OCA\Mail\Exception\ServiceException: Sync failed: Mail server denied authentication.

/var/www/html/custom_apps/mail/lib/Service/Sync/SyncService.php - line 107:

OCA\Mail\Service\Sync\ImapToDbSynchronizer->sync(OCA\Mail\Account {}, OCA\Mail\Db\Mailbox { id: 74}, 42, [ 40,39,38,3 ... 1], false)

/var/www/html/custom_apps/mail/lib/Controller/FoldersController.php - line 124:

OCA\Mail\Service\Sync\SyncService->syncMailbox(OCA\Mail\Account {}, "INBOX", 42, [ 40,39,38,3 ... 1], true, null)

/var/www/html/lib/private/AppFramework/Http/Dispatcher.php - line 170:

OCA\Mail\Controller\FoldersController->sync(5, "SU5CT1g=", [ 40,39,38,3 ... 1], false, null)

/var/www/html/lib/private/AppFramework/Http/Dispatcher.php - line 99:

OC\AppFramework\Http\Dispatcher->executeController(OCA\Mail\Con ... {}, "sync")

/var/www/html/lib/private/AppFramework/App.php - line 125:

OC\AppFramework\Http\Dispatcher->dispatch(OCA\Mail\Con ... {}, "sync")

/var/www/html/lib/private/AppFramework/Routing/RouteActionHandler.php - line 47:

OC\AppFramework\App::main("OCA\\Mail\\ ... r", "sync", OC\AppFramew ... {}, { accountId: ... "})

<<closure>>

OC\AppFramework\Routing\RouteActionHandler->__invoke({ accountId: ... "})

/var/www/html/lib/private/Route/Router.php - line 299:

call_user_func(OC\AppFramew ... {}, { accountId: ... "})

/var/www/html/lib/base.php - line 1008:

OC\Route\Router->match("/apps/mail/ ... c")

/var/www/html/index.php - line 38:

OC::handleRequest()

Caused by Horde_Imap_Client_Exception: Mail server denied authentication.

/var/www/html/custom_apps/mail/vendor/pear-pear.horde.org/Horde_Imap_Client/Horde/Imap/Client/Base.php - line 838:

Horde_Imap_Client_Socket->_login("*** sensiti ... *")

/var/www/html/custom_apps/mail/vendor/pear-pear.horde.org/Horde_Imap_Client/Horde/Imap/Client/Base.php - line 1598:

Horde_Imap_Client_Base->login("*** sensiti ... *")

/var/www/html/custom_apps/mail/vendor/pear-pear.horde.org/Horde_Imap_Client/Horde/Imap/Client/Base.php - line 4038:

Horde_Imap_Client_Base->status(Horde_Imap_Client_Mailbox {}, 8713)

/var/www/html/custom_apps/mail/vendor/pear-pear.horde.org/Horde_Imap_Client/Horde/Imap/Client/Base.php - line 3632:

Horde_Imap_Client_Base->_syncStatus(Horde_Imap_Client_Mailbox {})

/var/www/html/custom_apps/mail/lib/IMAP/Sync/Synchronizer.php - line 62:

Horde_Imap_Client_Base->sync(Horde_Imap_Client_Mailbox {}, "U41,V1583101203,H89", { criteria: ... }})

/var/www/html/custom_apps/mail/lib/Service/Sync/ImapToDbSynchronizer.php - line 227:

OCA\Mail\IMAP\Sync\Synchronizer->sync(Horde_Imap_C ... e}, OCA\Mail\IMAP\Sync\Request {}, 8)

/var/www/html/custom_apps/mail/lib/Service/Sync/ImapToDbSynchronizer.php - line 148:

OCA\Mail\Service\Sync\ImapToDbSynchronizer->runPartialSync(OCA\Mail\Account {}, OCA\Mail\Db\Mailbox { id: 74}, 42, [ 40,39,38,3 ... 1])

/var/www/html/custom_apps/mail/lib/Service/Sync/SyncService.php - line 107:

OCA\Mail\Service\Sync\ImapToDbSynchronizer->sync(OCA\Mail\Account {}, OCA\Mail\Db\Mailbox { id: 74}, 42, [ 40,39,38,3 ... 1], false)

/var/www/html/custom_apps/mail/lib/Controller/FoldersController.php - line 124:

OCA\Mail\Service\Sync\SyncService->syncMailbox(OCA\Mail\Account {}, "INBOX", 42, [ 40,39,38,3 ... 1], true, null)

/var/www/html/lib/private/AppFramework/Http/Dispatcher.php - line 170:

OCA\Mail\Controller\FoldersController->sync(5, "SU5CT1g=", [ 40,39,38,3 ... 1], false, null)

/var/www/html/lib/private/AppFramework/Http/Dispatcher.php - line 99:

OC\AppFramework\Http\Dispatcher->executeController(OCA\Mail\Con ... {}, "sync")

/var/www/html/lib/private/AppFramework/App.php - line 125:

OC\AppFramework\Http\Dispatcher->dispatch(OCA\Mail\Con ... {}, "sync")

/var/www/html/lib/private/AppFramework/Routing/RouteActionHandler.php - line 47:

OC\AppFramework\App::main("OCA\\Mail\\ ... r", "sync", OC\AppFramew ... {}, { accountId: ... "})

<<closure>>

OC\AppFramework\Routing\RouteActionHandler->__invoke({ accountId: ... "})

/var/www/html/lib/private/Route/Router.php - line 299:

call_user_func(OC\AppFramew ... {}, { accountId: ... "})

/var/www/html/lib/base.php - line 1008:

OC\Route\Router->match("/apps/mail/ ... c")

/var/www/html/index.php - line 38:

OC::handleRequest()
crdxfire commented 4 years ago

Thank you all for your investigations and also Christoph for the quick fixes - I can confirm, that my iCloud is working again.

Have a nice day, Markus