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💌 Mail app for Nextcloud
https://apps.nextcloud.com/apps/mail
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Inbox not loading #3409

Closed tsjfd closed 4 years ago

tsjfd commented 4 years ago

Expected behavior

I can open the Inbox folder.

Actual behavior

If I click on the Inbox folder, I get the "Loading Messages" spinner forever (messages are not shown). It works although on another mailbox. The Log has one suspicious entry which seams to be related to the problem.

{"Exception":"OCA\Mail\Exception\ServiceException","Message":"Sync failed for 1:INBOX: An exception occurred while executing 'INSERT INTO oc_mail_messages (uid, message_id, mailbox_id, subject, sent_at, flag_answered, flag_deleted, flag_draft, flag_flagged, flag_seen, flag_forwarded, flag_junk, flag_notjunk, flag_important) VALUES(?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?)' with params [65085, \"20200708133102.857C926CCD@pandora.dialing.de\", 7, \"Tolle Familienaktion! 3 GB LTE f\u00fcr 5,99 \u20ac\", 1594215062, false, false, false, false, true, false, false, false, true]:\n\nSQLSTATE[23000]: Integrity constraint violation: 1062 Duplicate entry '65085-7' for key 'oc_mail_messages.mail_msg_mb_uid_idx'","Code":0,"Trace":[{"file":"/usr/local/www/nextcloud/apps/mail/lib/Service/Sync/ImapToDbSynchronizer.php","line":114,"function":"sync","class":"OCA\Mail\Service\Sync\ImapToDbSynchronizer","type":"->","args":[{"class":"OCA\Mail\Account"},{"id":7,"class":"OCA\Mail\Db\Mailbox"},42,null,false]},{"file":"/usr/local/www/nextcloud/apps/mail/lib/BackgroundJob/SyncJob.php","line":92,"function":"syncAccount","class":"OCA\Mail\Service\Sync\ImapToDbSynchronizer","type":"->","args":[{"class":"OCA\Mail\Account"}]},{"file":"/usr/local/www/nextcloud/lib/public/BackgroundJob/Job.php","line":80,"function":"run","class":"OCA\Mail\BackgroundJob\SyncJob","type":"->","args":[{"accountId":1}]},{"file":"/usr/local/www/nextcloud/lib/public/BackgroundJob/TimedJob.php","line":61,"function":"execute","class":"OCP\BackgroundJob\Job","type":"->","args":[{"class":"OC\BackgroundJob\JobList"},{"class":"OC\Log"}]},{"file":"/usr/local/www/nextcloud/cron.php","line":148,"function":"execute","class":"OCP\BackgroundJob\TimedJob","type":"->","args":[{"class":"OC\BackgroundJob\JobList"},{"class":"OC\Log"}]}],"File":"/usr/local/www/nextcloud/apps/mail/lib/Service/Sync/ImapToDbSynchronizer.php","Line":213,"Previous":{"Exception":"Doctrine\DBAL\Exception\UniqueConstraintViolationException","Message":"An exception occurred while executing 'INSERT INTO oc_mail_messages (uid, message_id, mailbox_id, subject, sent_at, flag_answered, flag_deleted, flag_draft, flag_flagged, flag_seen, flag_forwarded, flag_junk, flag_notjunk, flag_important) VALUES(?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?)' with params [65085, \"20200708133102.857C926CCD@pandora.dialing.de\", 7, \"Tolle Familienaktion! 3 GB LTE f\u00fcr 5,99 \u20ac\", 1594215062, false, false, false, false, true, false, false, false, true]:\n\nSQLSTATE[23000]: Integrity constraint violation: 1062 Duplicate entry '65085-7' for key 'oc_mail_messages.mail_msg_mb_uid_idx'","Code":0,"Trace":[{"file":"/usr/local/www/nextcloud/3rdparty/doctrine/dbal/lib/Doctrine/DBAL/DBALException.php","line":169,"function":"convertException","class":"Doctrine\DBAL\Driver\AbstractMySQLDriver","type":"->","args":["An exception occurred while executing 'INSERT INTO oc_mail_messages (uid, message_id, mailbox_id, subject, sent_at, flag_answered, flag_deleted, flag_draft, flag_flagged, flag_seen, flag_forwarded, flag_junk, flag_notjunk, flag_important) VALUES(?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?)' with params [65085, \"20200708133102.857C926CCD@pandora.dialing.de\", 7, \"Tolle Familienaktion! 3 GB LTE f\u00fcr 5,99 \u20ac\", 1594215062, false, false, false, false, true, false, false, false, true]:\n\nSQLSTATE[23000]: Integrity constraint violation: 1062 Duplicate entry '65085-7' for key 'oc_mail_messages.mail_msg_mb_uid_idx'",{"errorInfo":["23000",1062,"Duplicate entry '65085-7' for key 'oc_mail_messages.mail_msg_mb_uid_idx'"],"class":"Doctrine\DBAL\Driver\PDOException"}]},{"file":"/usr/local/www/nextcloud/3rdparty/doctrine/dbal/lib/Doctrine/DBAL/DBALException.php","line":145,"function":"wrapException","class":"Doctrine\DBAL\DBALException","type":"::","args":[{"class":"Doctrine\DBAL\Driver\PDOMySql\Driver"},{"errorInfo":["23000",1062,"Duplicate entry '65085-7' for key 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?)",[65085,"20200708133102.857C926CCD@pandora.dialing.de",7,"Tolle Familienaktion! 3 GB LTE für 5,99 €",1594215062,false,false,false,false,true,false,false,false,true],[1,2,1,2,1,5,5,5,5,5,5,5,5,5]]},{"file":"/usr/local/www/nextcloud/3rdparty/doctrine/dbal/lib/Doctrine/DBAL/Query/QueryBuilder.php","line":203,"function":"executeUpdate","class":"OC\DB\Connection","type":"->","args":["INSERT INTO oc_mail_messages (uid, message_id, mailbox_id, subject, sent_at, flag_answered, flag_deleted, flag_draft, flag_flagged, flag_seen, flag_forwarded, flag_junk, flag_notjunk, flag_important) VALUES(:uid, :message_id, :mailbox_id, :subject, :sent_at, :flag_answered, :flag_deleted, :flag_draft, :flag_flagged, :flag_seen, :flag_forwarded, :flag_junk, :flag_notjunk, :flag_important)",{"uid":65085,"message_id":"20200708133102.857C926CCD@pandora.dialing.de","mailbox_id":7,"subject":"Tolle Familienaktion! 3 GB LTE für 5,99 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mail sync failed: Sync failed for 1:INBOX: An exception occurred while executing 'INSERT INTO oc_mail_messages (uid, message_id, mailbox_id, subject, sent_at, flag_answered, flag_deleted, flag_draft, flag_flagged, flag_seen, flag_forwarded, flag_junk, flag_notjunk, flag_important) VALUES(?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?)' with params [65085, \"20200708133102.857C926CCD@pandora.dialing.de\", 7, \"Tolle Familienaktion! 3 GB LTE f\u00fcr 5,99 \u20ac\", 1594215062, false, false, false, false, true, false, false, false, true]:\n\nSQLSTATE[23000]: Integrity constraint violation: 1062 Duplicate entry '65085-7' for key 'oc_mail_messages.mail_msg_mb_uid_idx'"},"userAgent":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_6) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/13.1.2 Safari/605.1.15","version":"19.0.0.12","id":"5f2549b2cf477"}

Mail app

Mail app version: 1.4.1 Mailserver or service: 1&1

Server configuration

Operating system: FreeBSD

Web server: Nginx

Database: MariaDB

PHP version: 7.3.20

Nextcloud Version: 19.0.0

Client configuration

Browser: latest Firefox, Safari or Chrome

Operating system: MacOS or Linux

duesseldorferjung commented 4 years ago

I am facing a similar issue. How and where did you pull the log?

tsjfd commented 4 years ago

Just log in as admin and then Settings -> Logging

Neuroplant commented 4 years ago

nearly same issue here, on first attempt mails are loaded, after some time mails disappear and described behavior occurs

th3raid0r commented 4 years ago

I'm also facing a similar issue, but I have some more information.

I'm using the Hydroxide bridge for Proton Mail. So I'm able to see when Nextcloud Mail makes requests to IMAP.

So what I'm seeing is that all other folders show my user performing authentication and log-in just fine. However, if I click the inbox I don't see a corresponding IMAP login and request for a message like I do the other folders.

Here's what it looks like in the Hyrdoxide log:

2020/09/01 18:09:03 User "th3raid0r" logged in via IMAP
2020/09/01 18:09:03 Synchronizing mailbox Starred...
2020/09/01 18:09:03 Synchronizing mailbox Starred: done.
2020/09/01 18:09:04 User "th3raid0r" logged out via IMAP
2020/09/01 18:09:19 User "th3raid0r" logged in via IMAP
2020/09/01 18:09:19 Synchronizing mailbox Alerts...
2020/09/01 18:09:20 Synchronizing mailbox Alerts: done.
2020/09/01 18:09:20 User "th3raid0r" logged out via IMAP

Between accessing the "Starred" folder and the "Alerts" folder. I clicked on INBOX and waited about 10 seconds, no requests came in during that time.

Looking at the Nextcloud logs, I have the same error as above about the constraint validation. However, I also found some errors that says it cannot connect, but I cannot reliably reproduce the error. If anything it could be a red herring.

Given that it connects fine when selecting literally any other folder, I wonder if something weird is going on, on the code side. Perhaps this isn't a valid error? Perhaps this occurs as the result of the SQL validation stopping an async task unexpectedly?

no-response[bot] commented 4 years ago

This issue has been automatically closed because there has been no response to our request for more information from the original author. With only the information that is currently in the issue, we don't have enough information to take action. Please reach out if you have or find the answers we need so that we can investigate further.