Installed mail, runing it returns: Internal Server Error - Githubissues

nextcloud / mail

💌 Mail app for Nextcloud

https://apps.nextcloud.com/apps/mail

GNU Affero General Public License v3.0

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Installed mail, runing it returns: Internal Server Error #5348

Closed LanceHaverkamp closed 4 months ago

LanceHaverkamp commented 3 years ago

Actual behavior

Upon first and all subsequent attempts to launch mail, I get the following error msg:

Internal Server Error
The server was unable to complete your request.
If this happens again, please send the technical details below to the server administrator.
More details can be found in the server log.

After installation of Mail App, I click on the mail icon (in the upper left), and I get that error. That's it, no other interaction involved. Nothing has been configured or set-up, as I can go no further than that error. No other apps are throwing an error, though I have not done even minimal testing, apart from the cloud file storage--which has been working fine for many, many weeks.

Contacting my hosting company support, I received the following reply: Verified that the requirements are attained and couldn't find any server-side issues. Please contact Nextcloud Mail app support and make sure that any specific requirements are needed. Awaiting your responses on this.

Expected bevavior

Running application

Mail app

1.10.1

Nextcloud

Version | 22.0.0

Server configuration

Traditional cPannel installation. NextCloud was installed via Softaculous. cPanel Version	96.0 (build 11)
Apache Version	2.4.46
PHP Version	7.3.28
MySQL Version	10.3.29-MariaDB-cll-lve
Architecture	x86_64
Operating System	linux
Shared IP Address	67.225.161.131
Path to Sendmail	/usr/sbin/sendmail
Path to Perl	/usr/bin/perl
Perl Version	5.16.3
Kernel Version	3.10.0-962.3.2.lve1.5.42.el7.x86_64

Client configuration

Firefox 90.0 (64-bit) running on OpenSUSE Leap 15.3 (current)

miaulalala commented 3 years ago

Hi Laurence, are you able to look at your nextcloud.log and see what the mail app has logged there?

LanceHaverkamp commented 3 years ago

I worked with my hosting company, they tried to install mail too; but they couldn't get it to work either. They created a clean nextcloud installation in a test subdomain, but mail failed to install that way too. They were trying to get 1.10.1 to install. I see that there is now a 1.10.2 but I'm getting the same kinds of fail messages with download & enable attempts.

This appears to be the pertinant lines in the log. Not being a tech, this means nothing to me:

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Class OCA\Mail\Controller\PageController does not exist","Code":0,"Trace":[{"file":"/home/staffing/cloud.thehaverkamps.net/lib/private/AppFramework/Utility/SimpleContainer.php","line":131,"function":"resolve","class":"OC\AppFramework\Utility\SimpleContainer","type":"->","args":["OCA\Mail\Controller\PageController"]},{"file":"/home/staffing/cloud.thehaverkamps.net/lib/private/AppFramework/DependencyInjection/DIContainer.php","line":460,"function":"query","class":"OC\AppFramework\Utility\SimpleContainer","type":"->","args":["OCA\Mail\Controller\PageController"]},{"file":"/home/staffing/cloud.thehaverkamps.net/lib/private/AppFramework/DependencyInjection/DIContainer.php","line":432,"function":"queryNoFallback","class":"OC\AppFramework\DependencyInjection\DIContainer","type":"->","args":["OCA\Mail\Controller\PageController"]},{"file":"/home/staffing/cloud.thehaverkamps.net/lib/private/AppFramework/App.php","line":143,"function":"query","class":"OC\AppFramework\DependencyInjection\DIContainer","type":"->","args":["OCA\Mail\Controller\PageController"]},{"file":"/home/staffing/cloud.thehaverkamps.net/lib/private/Route/Router.php","line":301,"function":"main","class":"OC\AppFramework\App","type":"::","args":["OCA\Mail\Controller\PageController","index",{"class":"OC\AppFramework\DependencyInjection\DIContainer"},{"_route":"mail.page.index"}]},{"file":"/home/staffing/cloud.thehaverkamps.net/lib/base.php","line":1000,"function":"match","class":"OC\Route\Router","type":"->","args":["/apps/mail/"]},{"file":"/home/staffing/cloud.thehaverkamps.net/index.php","line":36,"function":"handleRequest","class":"OC","type":"::","args":[]}],"File":"/home/staffing/cloud.thehaverkamps.net/lib/private/AppFramework/Utility/SimpleContainer.php","Line":120,"CustomMessage":"--"}} {"reqId":"19MR0o9GUwN0Q7eoTanQ","level":3,"time":"2021-07-16T20:22:55+00:00","remoteAddr":"75.163.216.12","user":"Admin","app":"no app in context","method":"POST","url":"/index.php/settings/apps/enable","message":"Repair step 'OCA\Mail\Migration\AddMissingDefaultTags' is unknown","userAgent":"Mozilla/5.0 (X11; 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artemio97 commented 3 years ago

I have the same problem. How did you solve it?

LanceHaverkamp commented 3 years ago

I haven't. In fact, as of today, it's worse: With the upgrade of NextCloud from 21 to 22, the entire NextCloud installation is broken. I'm guessing this is because there is leftover residue of the Mail App's failed install, which has now completely broken the NextCloud installation.

I even contacted nextcloud.com, and asked for PAID support, and was refused because they only offer fully hosted plans, and only for corporate accounts.

ChristophWurst commented 3 years ago

Could not resolve OCA\Mail\Controller\PageController! Class OCA\Mail\Controller\PageController does not exist

It's some issue with composer autoloading, possibly due to a php misconfiguration where some classes can't be loaded.

because there is leftover residue of the Mail App's failed install

If the app is disabled then this is close to impossible.

LanceHaverkamp commented 3 years ago

Could not resolve OCA\Mail\Controller\PageController! Class OCA\Mail\Controller\PageController does not exist

It's some issue with composer autoloading, possibly due to a php misconfiguration where some classes can't be loaded.

because there is leftover residue of the Mail App's failed install

If the app is disabled then this is close to impossible.

The Mail app is neither enabled nor disabled; installation repeatedly fails. Nextcloud sees the remnants of failed installs, and treats it as though mail is installed (trying to upgrade, sometimes displaying Mail icon), even though Mail can't run, nor is it ever completely removed.

ChristophWurst commented 3 years ago

Then it is in fact enabled. Use occ app:disable mail to disable it. There shouldn't be prompts for upgrades afterwards.

LanceHaverkamp commented 3 years ago

You're rapidly getting over my head. I entered that in a cpanel terminal, but got an error:

$ occ app:disable mail
jailshell: occ: command not found

ChristophWurst commented 3 years ago

See https://docs.nextcloud.com/server/stable/admin_manual/configuration_server/occ_command.html for how to use occ.

stale[bot] commented 2 years ago

This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Thank you for your contributions.