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nextcloud / mail

💌 Mail app for Nextcloud
https://apps.nextcloud.com/apps/mail
GNU Affero General Public License v3.0
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Error : There was a problem loading Inbox #760

Closed composteur closed 6 years ago

composteur commented 6 years ago

Steps to reproduce

  1. login to my standard account
  2. open the mail app
  3. open the inbox folder

Expected behaviour

I should see the complete inbox emails list

Actual behaviour

I can't see the inbox list but I can see the junk or draft emails list. I receive a firefox inbox notification !

Server configuration detail

Operating system: Linux info 3.0 #1337 SMP Tue Jan 01 00:00:00 CEST 2000 all GNU/Linux Linux info 3.0 #1337 SMP Tue Jan 01 00:00:00 CEST 2000 all GNU/Linux Linux info 3.0 #1337 SMP Tue Jan 01 00:00:00 CEST 2000 all GNU/Linux Linux info 3.0 #1337 SMP Tue Jan 01 00:00:00 CEST 2000 all GNU/Linux

Webserver: Apache (cgi-fcgi)

Database: mysql 5.5.58

PHP version: 7.1.13 Modules loaded: Core, date, libxml, openssl, pcre, sqlite3, zlib, bcmath, bz2, calendar, ctype, curl, dba, dom, hash, fileinfo, filter, ftp, gd, gettext, SPL, iconv, session, intl, json, mbstring, mcrypt, standard, PDO, mysqlnd, pdo_sqlite, Phar, posix, Reflection, imap, shmop, SimpleXML, soap, pdo_mysql, exif, tidy, tokenizer, wddx, xml, xmlreader, xmlwriter, xsl, zip, mysqli, cgi-fcgi

Nextcloud version: 12.0.5 - 12.0.5.3

Updated from an older Nextcloud/ownCloud or fresh install:

Where did you install Nextcloud from: unknown

Signing status Array
List of activated apps ``` Enabled: - activity: 2.5.2 - bruteforcesettings: 1.0.3 - calendar: 1.5.7 - comments: 1.2.0 - contacts: 2.0.1 - dav: 1.3.1 - federatedfilesharing: 1.2.0 - federation: 1.2.0 - files: 1.7.2 - files_pdfviewer: 1.1.1 - files_sharing: 1.4.0 - files_texteditor: 2.4.1 - files_trashbin: 1.2.0 - files_versions: 1.5.0 - files_videoplayer: 1.1.0 - firstrunwizard: 2.1 - gallery: 17.0.0 - issuetemplate: 0.3.0 - logreader: 2.0.0 - lookup_server_connector: 1.0.0 - mail: 0.7.9 - news: 11.0.5 - nextcloud_announcements: 1.1 - notifications: 2.0.0 - oauth2: 1.0.5 - password_policy: 1.2.2 - provisioning_api: 1.2.0 - serverinfo: 1.2.0 - sharebymail: 1.2.0 - survey_client: 1.0.0 - systemtags: 1.2.0 - theming: 1.3.0 - twofactor_backupcodes: 1.1.1 - updatenotification: 1.2.0 - workflowengine: 1.2.0 Disabled: - admin_audit - encryption - files_external - richdocuments - user_external - user_ldap ```
Configuration (config/config.php) ``` { "instanceid": "oc6mbda98ctk", "passwordsalt": "***REMOVED SENSITIVE VALUE***", "secret": "***REMOVED SENSITIVE VALUE***", "trusted_domains": [ "stratus.kakinoki.fr" ], "datadirectory": "\/homepages\/23\/d144621702\/htdocs\/kakinoki\/nextcloud\/data", "overwrite.cli.url": "http:\/\/stratus.kakinoki.fr", "dbtype": "mysql", "version": "12.0.5.3", "dbname": "db620631510", "dbhost": "db620631510.db.1and1.com", "dbport": "", "dbtableprefix": "oc_", "dbuser": "***REMOVED SENSITIVE VALUE***", "dbpassword": "***REMOVED SENSITIVE VALUE***", "logtimezone": "UTC", "installed": true, "app.mail.transport": "php-mail", "app.mail.imaplog.enabled": "true", "mail_smtptimeout": "30", "maintenance": false, "theme": "", "loglevel": 2, "updater.secret": "***REMOVED SENSITIVE VALUE***" } ```

Are you using external storage, if yes which one: local/smb/sftp/...

Are you using encryption: no

Are you using an external user-backend, if yes which one: LDAP/ActiveDirectory/Webdav/...

LDAP configuration (delete this part if not used) ``` With access to your command line run e.g.: sudo -u www-data php occ ldap:show-config from within your Nextcloud installation folder Without access to your command line download the data/owncloud.db to your local computer or access your SQL server remotely and run the select query: SELECT * FROM `oc_appconfig` WHERE `appid` = 'user_ldap'; Eventually replace sensitive data as the name/IP-address of your LDAP server or groups. ```

Client configuration

Browser: Firefox 0.0

Operating system:

Logs

Browser log ``` Insert your webserver log here ```
Nextcloud log ``` Insert your Nextcloud log here ```
Browser log Insert your browser log here, this could for example include: a) The javascript console log b) The network log c) ...
ChristophWurst commented 6 years ago

Nextcloud log

Insert your Nextcloud log here

Please post your log entries when this error occurs. Additionally, enable debug mode and post your horde_imap.log.

You can find the full issue template here: https://raw.githubusercontent.com/nextcloud/mail/master/.github/issue_template.md - would be great if you could add the missing sections. Thanks.

composteur commented 6 years ago

I'm so sorry to have disturbed you. I recently look at the https security indicator in firefox. It was red, I don't know why. So I just made a "firefox repair" and it become green. After logon to nextcloud, all work fine with the emails. I can't explain the reason why the security have been compromised. I use a Linux distro with standard repositories. I changed all the mail passwords, just in case. Thanks for your attention and quick answer !

ChristophWurst commented 6 years ago

No worries, great to hear you could solve the problem :)