Mer0me
commented
1 year ago Sometimes, displaying the mailboxes of these accounts on Nextcloud Mail App is crashing with this log in the error console :
Could not sync envelopes: Request failed with status code 500
Object { message: "Request failed with status code 500", name: "AxiosError", code: "ERR_BAD_RESPONSE", config: {ā¦}, request: XMLHttpRequest, response: {ā¦}, stack: "" }
actions.js:822:15
[ERROR] mail: Could not sync envelopes: Request failed with status code 500
Object { app: "mail", uid: "username", level: 2, error: {ā¦}, init: true }
ConsoleLogger.js:59:18
value ConsoleLogger.js:59
value ConsoleLogger.js:85
n Mailbox.vue:473
e match.js:32
f match.js:2
L match.js:2
w match.js:2
o match.js:2
s match.js:2
i match.js:2
t match.js:2
i match.js:27
n Mailbox.vue:468
u Mailbox.vue:50
b Mailbox.vue:50
y Mailbox.vue:50
ir Mailbox.vue:50
s Mailbox.vue:50
(Asynchrone : promise callback)
ir Mailbox.vue:50
i Mailbox.vue:50
sr Mailbox.vue:50
sr Mailbox.vue:50
sync Mailbox.vue:454
initializeCache Mailbox.vue:207
e Mailbox.vue:271
u Mailbox.vue:50
b Mailbox.vue:50
y Mailbox.vue:50
ir Mailbox.vue:50
i Mailbox.vue:50
sr Mailbox.vue:50
sr Mailbox.vue:50
e Mailbox.vue:276
e match.js:29
f match.js:2
L match.js:2
w match.js:2
o match.js:2
s match.js:2
i match.js:2
t match.js:2
i match.js:27
e Mailbox.vue:259
u Mailbox.vue:50
b Mailbox.vue:50
y Mailbox.vue:50
ir Mailbox.vue:50
s Mailbox.vue:50
(Asynchrone : promise callback)
ir Mailbox.vue:50
i Mailbox.vue:50
sr Mailbox.vue:50
sr Mailbox.vue:50
loadEnvelopes Mailbox.vue:214
e Mailbox.vue:188
u Mailbox.vue:50
b Mailbox.vue:50
y Mailbox.vue:50
ir Mailbox.vue:50
i Mailbox.vue:50
sr Mailbox.vue:50
sr Mailbox.vue:50
mounted Mailbox.vue:187
VueJS 15
Uncaught (in promise)
Object { message: "Request failed with status code 500", name: "AxiosError", code: "ERR_BAD_RESPONSE", config: {ā¦}, request: XMLHttpRequest, response: {ā¦}, stack: "" }
ā
code: "ERR_BAD_RESPONSE"
ā
config: Object { timeout: 0, xsrfCookieName: "XSRF-TOKEN", xsrfHeaderName: "X-XSRF-TOKEN", ā¦ }
ā
message: "Request failed with status code 500"
ā
name: "AxiosError"
ā
request: XMLHttpRequest { readyState: 4, timeout: 0, withCredentials: false, ā¦ }
ā
response: Object { data: {ā¦}, status: 500, statusText: "Internal Server Error", ā¦ }
ā
stack: ""
ā
<prototype>: Object { constructor: a(e, t, n, r, a), toJSON: toJSON()
, stack: "", ā¦ }
ChristophWurst
jiriks74
Steps to reproduce
Expected behavior
Background sync of mail accounts should be quicker
Actual behavior
A single account with 2GB of mails sync can take several minutes to be executed. Even if we have just synced it a few minutes ago. When you have 400 accounts and each one take 3 minutes to sync, the background job may takes hours to finish and the nextcloud cronjob cannot be finished before the next one begins, five minutes later.
The old mail server (Exchange 2007) may be partly responsible of the slow sync, but other clients like Thunderbird, Outlook or some other webmails (SnappyMail) are displaying this very same mailboxes instantly after the first sync. Each future refresh takes then a few milliseconds to perform.
Syncing with occ command does not show relevant informations (see below) Disabling the Mail app allow the nextcloud cronjob to be executed in a couple of minutes as it should do for this instance scale I guess.
Mail app version
3.2.0
Mailserver or service
Exchange 2007
Operating system
Debian 11
PHP engine version
PHP 8.1
Web server
Apache (supported)
Database
MariaDB
Additional info
Look at the execution duration column of the oc_jobs table :
Resulting in nextcloud cron job launched at 15:15 is already running at 16:04 :