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nextcloud / notes-android

✎ Android client for Nextcloud Notes app.
https://play.google.com/store/apps/details?id=it.niedermann.owncloud.notes
GNU General Public License v3.0
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HTTP 500: `MultiKeyDecryptException` #1572

Closed NoomiPetrinen closed 1 year ago

NoomiPetrinen commented 2 years ago

*Expected behavior Since a few months, some notes cannot synchronize with nextcloud over dav. The note however Is backd up in the cloud and available. But in the Note app on my phone, the content of these unsynchronizable files is this text: "Error: OCA\Encryption\Exceptions\MultiKeyDecryptException"

Server

In the following i copied the error log:

App Version: 3.2.3
App Version Code: 3002003
App Flavor: fdroid

Files App Version Code: 30210090

---

OS Version: 4.14.113-24700230(G715FNXXUADVG4)
OS API Level: 31
Device: xcoverpro
Manufacturer: samsung
Model (and Product): SM-G715FN (xcoverproxx)

---

com.nextcloud.android.sso.exceptions.NextcloudHttpRequestFailedException: HTTP request failed with HTTP status-code: 500
    at com.nextcloud.android.sso.api.AidlNetworkRequest.performNetworkRequestV2(AidlNetworkRequest.java:172)
    at com.nextcloud.android.sso.api.NextcloudAPI.performNetworkRequestV2(NextcloudAPI.java:171)
    at it.niedermann.owncloud.notes.persistence.SSOClient.requestFilesApp(SSOClient.java:27)
    at it.niedermann.owncloud.notes.persistence.NotesClient.requestServer(NotesClient.java:167)
    at it.niedermann.owncloud.notes.persistence.NotesClientV1.putNote(NotesClientV1.java:41)
    at it.niedermann.owncloud.notes.persistence.NotesClientV1.editNote(NotesClientV1.java:49)
    at it.niedermann.owncloud.notes.persistence.NoteServerSyncHelper$SyncTask.pushLocalChanges(NoteServerSyncHelper.java:373)
    at it.niedermann.owncloud.notes.persistence.NoteServerSyncHelper$SyncTask.doInBackground(NoteServerSyncHelper.java:347)
    at it.niedermann.owncloud.notes.persistence.NoteServerSyncHelper$SyncTask.doInBackground(NoteServerSyncHelper.java:307)
    at android.os.AsyncTask$3.call(AsyncTask.java:394)
    at java.util.concurrent.FutureTask.run(FutureTask.java:266)
    at android.os.AsyncTask$SerialExecutor$1.run(AsyncTask.java:305)
    at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1167)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:641)
    at java.lang.Thread.run(Thread.java:920)
Caused by: java.lang.IllegalStateException: {"errorType":"OCA\\Encryption\\Exceptions\\MultiKeyDecryptException"}

    at com.nextcloud.android.sso.InputStreamBinder.processRequestV2(InputStreamBinder.java:455)
    at com.nextcloud.android.sso.InputStreamBinder.performNextcloudRequestAndBodyStreamV2(InputStreamBinder.java:128)
    at com.nextcloud.android.sso.InputStreamBinder.performNextcloudRequestV2(InputStreamBinder.java:111)
    at com.nextcloud.android.sso.aidl.IInputStreamService$Stub.onTransact(IInputStreamService.java:158)
    at android.os.Binder.execTransactInternal(Binder.java:1215)
    at android.os.Binder.execTransact(Binder.java:1179)

com.nextcloud.android.sso.exceptions.NextcloudHttpRequestFailedException: HTTP request failed with HTTP status-code: 500
    at com.nextcloud.android.sso.api.AidlNetworkRequest.performNetworkRequestV2(AidlNetworkRequest.java:172)
    at com.nextcloud.android.sso.api.NextcloudAPI.performNetworkRequestV2(NextcloudAPI.java:171)
    at it.niedermann.owncloud.notes.persistence.SSOClient.requestFilesApp(SSOClient.java:27)
    at it.niedermann.owncloud.notes.persistence.NotesClient.requestServer(NotesClient.java:167)
    at it.niedermann.owncloud.notes.persistence.NotesClientV1.putNote(NotesClientV1.java:41)
    at it.niedermann.owncloud.notes.persistence.NotesClientV1.editNote(NotesClientV1.java:49)
    at it.niedermann.owncloud.notes.persistence.NoteServerSyncHelper$SyncTask.pushLocalChanges(NoteServerSyncHelper.java:373)
    at it.niedermann.owncloud.notes.persistence.NoteServerSyncHelper$SyncTask.doInBackground(NoteServerSyncHelper.java:347)
    at it.niedermann.owncloud.notes.persistence.NoteServerSyncHelper$SyncTask.doInBackground(NoteServerSyncHelper.java:307)
    at android.os.AsyncTask$3.call(AsyncTask.java:394)
    at java.util.concurrent.FutureTask.run(FutureTask.java:266)
    at android.os.AsyncTask$SerialExecutor$1.run(AsyncTask.java:305)
    at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1167)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:641)
    at java.lang.Thread.run(Thread.java:920)
Caused by: java.lang.IllegalStateException: {"errorType":"OCA\\Encryption\\Exceptions\\MultiKeyDecryptException"}

    at com.nextcloud.android.sso.InputStreamBinder.processRequestV2(InputStreamBinder.java:455)
    at com.nextcloud.android.sso.InputStreamBinder.performNextcloudRequestAndBodyStreamV2(InputStreamBinder.java:128)
    at com.nextcloud.android.sso.InputStreamBinder.performNextcloudRequestV2(InputStreamBinder.java:111)
    at com.nextcloud.android.sso.aidl.IInputStreamService$Stub.onTransact(IInputStreamService.java:158)
    at android.os.Binder.execTransactInternal(Binder.java:1215)
    at android.os.Binder.execTransact(Binder.java:1179)

com.nextcloud.android.sso.exceptions.NextcloudHttpRequestFailedException: HTTP request failed with HTTP status-code: 500
    at com.nextcloud.android.sso.api.AidlNetworkRequest.performNetworkRequestV2(AidlNetworkRequest.java:172)
    at com.nextcloud.android.sso.api.NextcloudAPI.performNetworkRequestV2(NextcloudAPI.java:171)
    at it.niedermann.owncloud.notes.persistence.SSOClient.requestFilesApp(SSOClient.java:27)
    at it.niedermann.owncloud.notes.persistence.NotesClient.requestServer(NotesClient.java:167)
    at it.niedermann.owncloud.notes.persistence.NotesClientV1.putNote(NotesClientV1.java:41)
    at it.niedermann.owncloud.notes.persistence.NotesClientV1.editNote(NotesClientV1.java:49)
    at it.niedermann.owncloud.notes.persistence.NoteServerSyncHelper$SyncTask.pushLocalChanges(NoteServerSyncHelper.java:373)
    at it.niedermann.owncloud.notes.persistence.NoteServerSyncHelper$SyncTask.doInBackground(NoteServerSyncHelper.java:347)
    at it.niedermann.owncloud.notes.persistence.NoteServerSyncHelper$SyncTask.doInBackground(NoteServerSyncHelper.java:307)
    at android.os.AsyncTask$3.call(AsyncTask.java:394)
    at java.util.concurrent.FutureTask.run(FutureTask.java:266)
    at android.os.AsyncTask$SerialExecutor$1.run(AsyncTask.java:305)
    at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1167)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:641)
    at java.lang.Thread.run(Thread.java:920)
Caused by: java.lang.IllegalStateException: {"errorType":"OCA\\Encryption\\Exceptions\\MultiKeyDecryptException"}

    at com.nextcloud.android.sso.InputStreamBinder.processRequestV2(InputStreamBinder.java:455)
    at com.nextcloud.android.sso.InputStreamBinder.performNextcloudRequestAndBodyStreamV2(InputStreamBinder.java:128)
    at com.nextcloud.android.sso.InputStreamBinder.performNextcloudRequestV2(InputStreamBinder.java:111)
    at com.nextcloud.android.sso.aidl.IInputStreamService$Stub.onTransact(IInputStreamService.java:158)
    at android.os.Binder.execTransactInternal(Binder.java:1215)
    at android.os.Binder.execTransact(Binder.java:1179)

com.nextcloud.android.sso.exceptions.NextcloudHttpRequestFailedException: HTTP request failed with HTTP status-code: 500
    at com.nextcloud.android.sso.api.AidlNetworkRequest.performNetworkRequestV2(AidlNetworkRequest.java:172)
    at com.nextcloud.android.sso.api.NextcloudAPI.performNetworkRequestV2(NextcloudAPI.java:171)
    at it.niedermann.owncloud.notes.persistence.SSOClient.requestFilesApp(SSOClient.java:27)
    at it.niedermann.owncloud.notes.persistence.NotesClient.requestServer(NotesClient.java:167)
    at it.niedermann.owncloud.notes.persistence.NotesClientV1.putNote(NotesClientV1.java:41)
    at it.niedermann.owncloud.notes.persistence.NotesClientV1.editNote(NotesClientV1.java:49)
    at it.niedermann.owncloud.notes.persistence.NoteServerSyncHelper$SyncTask.pushLocalChanges(NoteServerSyncHelper.java:373)
    at it.niedermann.owncloud.notes.persistence.NoteServerSyncHelper$SyncTask.doInBackground(NoteServerSyncHelper.java:347)
    at it.niedermann.owncloud.notes.persistence.NoteServerSyncHelper$SyncTask.doInBackground(NoteServerSyncHelper.java:307)
    at android.os.AsyncTask$3.call(AsyncTask.java:394)
    at java.util.concurrent.FutureTask.run(FutureTask.java:266)
    at android.os.AsyncTask$SerialExecutor$1.run(AsyncTask.java:305)
    at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1167)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:641)
    at java.lang.Thread.run(Thread.java:920)
Caused by: java.lang.IllegalStateException: {"errorType":"OCA\\Encryption\\Exceptions\\MultiKeyDecryptException"}

    at com.nextcloud.android.sso.InputStreamBinder.processRequestV2(InputStreamBinder.java:455)
    at com.nextcloud.android.sso.InputStreamBinder.performNextcloudRequestAndBodyStreamV2(InputStreamBinder.java:128)
    at com.nextcloud.android.sso.InputStreamBinder.performNextcloudRequestV2(InputStreamBinder.java:111)
    at com.nextcloud.android.sso.aidl.IInputStreamService$Stub.onTransact(IInputStreamService.java:158)
    at android.os.Binder.execTransactInternal(Binder.java:1215)
    at android.os.Binder.execTransact(Binder.java:1179)

com.nextcloud.android.sso.exceptions.NextcloudHttpRequestFailedException: HTTP request failed with HTTP status-code: 500
    at com.nextcloud.android.sso.api.AidlNetworkRequest.performNetworkRequestV2(AidlNetworkRequest.java:172)
    at com.nextcloud.android.sso.api.NextcloudAPI.performNetworkRequestV2(NextcloudAPI.java:171)
    at it.niedermann.owncloud.notes.persistence.SSOClient.requestFilesApp(SSOClient.java:27)
    at it.niedermann.owncloud.notes.persistence.NotesClient.requestServer(NotesClient.java:167)
    at it.niedermann.owncloud.notes.persistence.NotesClientV1.putNote(NotesClientV1.java:41)
    at it.niedermann.owncloud.notes.persistence.NotesClientV1.editNote(NotesClientV1.java:49)
    at it.niedermann.owncloud.notes.persistence.NoteServerSyncHelper$SyncTask.pushLocalChanges(NoteServerSyncHelper.java:373)
    at it.niedermann.owncloud.notes.persistence.NoteServerSyncHelper$SyncTask.doInBackground(NoteServerSyncHelper.java:347)
    at it.niedermann.owncloud.notes.persistence.NoteServerSyncHelper$SyncTask.doInBackground(NoteServerSyncHelper.java:307)
    at android.os.AsyncTask$3.call(AsyncTask.java:394)
    at java.util.concurrent.FutureTask.run(FutureTask.java:266)
    at android.os.AsyncTask$SerialExecutor$1.run(AsyncTask.java:305)
    at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1167)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:641)
    at java.lang.Thread.run(Thread.java:920)
Caused by: java.lang.IllegalStateException: {"errorType":"OCA\\Encryption\\Exceptions\\MultiKeyDecryptException"}

    at com.nextcloud.android.sso.InputStreamBinder.processRequestV2(InputStreamBinder.java:455)
    at com.nextcloud.android.sso.InputStreamBinder.performNextcloudRequestAndBodyStreamV2(InputStreamBinder.java:128)
    at com.nextcloud.android.sso.InputStreamBinder.performNextcloudRequestV2(InputStreamBinder.java:111)
    at com.nextcloud.android.sso.aidl.IInputStreamService$Stub.onTransact(IInputStreamService.java:158)
    at android.os.Binder.execTransactInternal(Binder.java:1215)
    at android.os.Binder.execTransact(Binder.java:1179)

com.nextcloud.android.sso.exceptions.NextcloudHttpRequestFailedException: HTTP request failed with HTTP status-code: 500
    at com.nextcloud.android.sso.api.AidlNetworkRequest.performNetworkRequestV2(AidlNetworkRequest.java:172)
    at com.nextcloud.android.sso.api.NextcloudAPI.performNetworkRequestV2(NextcloudAPI.java:171)
    at it.niedermann.owncloud.notes.persistence.SSOClient.requestFilesApp(SSOClient.java:27)
    at it.niedermann.owncloud.notes.persistence.NotesClient.requestServer(NotesClient.java:167)
    at it.niedermann.owncloud.notes.persistence.NotesClientV1.putNote(NotesClientV1.java:41)
    at it.niedermann.owncloud.notes.persistence.NotesClientV1.editNote(NotesClientV1.java:49)
    at it.niedermann.owncloud.notes.persistence.NoteServerSyncHelper$SyncTask.pushLocalChanges(NoteServerSyncHelper.java:373)
    at it.niedermann.owncloud.notes.persistence.NoteServerSyncHelper$SyncTask.doInBackground(NoteServerSyncHelper.java:347)
    at it.niedermann.owncloud.notes.persistence.NoteServerSyncHelper$SyncTask.doInBackground(NoteServerSyncHelper.java:307)
    at android.os.AsyncTask$3.call(AsyncTask.java:394)
    at java.util.concurrent.FutureTask.run(FutureTask.java:266)
    at android.os.AsyncTask$SerialExecutor$1.run(AsyncTask.java:305)
    at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1167)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:641)
    at java.lang.Thread.run(Thread.java:920)
Caused by: java.lang.IllegalStateException: {"errorType":"OCA\\Encryption\\Exceptions\\MultiKeyDecryptException"}

    at com.nextcloud.android.sso.InputStreamBinder.processRequestV2(InputStreamBinder.java:455)
    at com.nextcloud.android.sso.InputStreamBinder.performNextcloudRequestAndBodyStreamV2(InputStreamBinder.java:128)
    at com.nextcloud.android.sso.InputStreamBinder.performNextcloudRequestV2(InputStreamBinder.java:111)
    at com.nextcloud.android.sso.aidl.IInputStreamService$Stub.onTransact(IInputStreamService.java:158)
    at android.os.Binder.execTransactInternal(Binder.java:1215)
    at android.os.Binder.execTransact(Binder.java:1179)

com.nextcloud.android.sso.exceptions.NextcloudHttpRequestFailedException: HTTP request failed with HTTP status-code: 502
    at com.nextcloud.android.sso.api.AidlNetworkRequest.performNetworkRequestV2(AidlNetworkRequest.java:172)
    at com.nextcloud.android.sso.api.NextcloudAPI.performNetworkRequestV2(NextcloudAPI.java:171)
    at it.niedermann.owncloud.notes.persistence.SSOClient.requestFilesApp(SSOClient.java:27)
    at it.niedermann.owncloud.notes.persistence.NotesClient.requestServer(NotesClient.java:167)
    at it.niedermann.owncloud.notes.persistence.NotesClientV1.getNotes(NotesClientV1.java:31)
    at it.niedermann.owncloud.notes.persistence.NoteServerSyncHelper$SyncTask.pullRemoteChanges(NoteServerSyncHelper.java:435)
    at it.niedermann.owncloud.notes.persistence.NoteServerSyncHelper$SyncTask.doInBackground(NoteServerSyncHelper.java:349)
    at it.niedermann.owncloud.notes.persistence.NoteServerSyncHelper$SyncTask.doInBackground(NoteServerSyncHelper.java:307)
    at android.os.AsyncTask$3.call(AsyncTask.java:394)
    at java.util.concurrent.FutureTask.run(FutureTask.java:266)
    at android.os.AsyncTask$SerialExecutor$1.run(AsyncTask.java:305)
    at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1167)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:641)
    at java.lang.Thread.run(Thread.java:920)
Caused by: java.lang.IllegalStateException: <!DOCTYPE html>
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      #inside {color:#f3f3f3;font-weight:bold;padding-right:1em;padding-left:1em;}
      #inside a {text-decoration:none;color:#f3f3f3;}
      #logo {float:left;display:inline-block;}
      #logo a, #logo img {vertical-align:middle;}
      #logo img {margin-right:0.5em;}
      #pnf {clear:both;display:block;overflow:auto;width:100%;min-height:100%;margin-bottom:-6em;background:url('https://woelkli.com/static-images/cow.jpg') 0 0/cover no-repeat transparent;}
      #pnf:after {display:block;height:8em;content:'';}
      #dialogue-outer {float:left;margin:8em 2em 7em 3em;padding:2em;width:40%;background-color:rgba(250, 250, 250, 0.5);-moz-border-radius:0.4em;-webkit-border-radius:0.4em;-ms-border-radius:0.4em;-o-border-radius:0.4em;border-radius: 0.4em;}
      #dialogue {padding:2em;background-color:#fafafa;-moz-border-radius:0.4em;-webkit-border-radius:0.4em;-ms-border-radius:0.4em;-o-border-radius:0.4em;border-radius:0.4em;-moz-box-shadow:0 2px 2px rgba(0, 0, 0, 0.196),0 1px 5px rgba(0, 0, 0, 0.196);-webkit-box-shadow:0 2px 2px rgba(0, 0, 0, 0.196),0 1px 5px rgba(0, 0, 0, 0.196);-ms-box-shadow:0 2px 2px rgba(0, 0, 0, 0.196),0 1px 5px rgba(0, 0, 0, 0.196);-o-box-shadow:0 2px 2px rgba(0, 0, 0, 0.196),0 1px 5px rgba(0, 0, 0, 0.196);box-shadow:0 2px 2px rgba(0, 0, 0, 0.196),0 1px 5px rgba(0, 0, 0, 0.196);}
      h1 {font-size:1.5em;font-weight:bold;text-shadow:rgba(255, 255, 255, 0.8) -1px -1px 2px, rgba(163, 163, 163, 0.8) 1px 1px 1px;}
      h2 {margin-top:1.5em;font-style:italic;}
      a {color: #275CA1;text-decoration: none;}
      #info {height:6em;margin:0 auto;background-color:#275ca1;-moz-box-shadow:#000 -1px 0 5px;-webkit-box-shadow:#000 -1px 0 5px;-ms-box-shadow:#000 -1px 0 5px;-o-box-shadow:#000 -1px 0 5px;box-shadow:#000 -1px 0 5px;}
      #info ul {margin:0 auto;padding-top:2.5em;text-align:center;}
      #info ul li {display:inline;padding-right:2em;}
      #info a {text-decoration:none;color:#f3f3f3;text-shadow:rgba(0, 57, 74, 0.804) 0 1px 1px,rgba(0, 57, 74, 0.196) 0 6px 5px,rgba(0, 57, 74, 0.102) 8px 0 8px;}
      #info a:hover {text-decoration:underline;}
      #footer #bl {display:block;padding-top:0.25em;padding-bottom:0.25em;background-color:#fff;}
      #footer #bl #cloud-software {display: inline-block;width: 33%;max-width: 33%;}
      #footer #bl #cloud-software a {text-align: left;}
      #footer #bl #cloud-software img {padding-left: 1em;width: 76px;height: 50px;}
      #footer #bl #host {display:inline-block;width: 33%;max-width: 33%;text-align: center;vertical-align: middle;}
      #footer #bl #host a {height: 39px;font-size: 1em;color: #666;}
      #footer #bl #host a:hover {text-decoration:none;}
      #footer #bl #ssl {display: inline-block;width: 33%;max-width: 33%;}
      #footer #bl #ssl a {float: right;text-align: right;}
      #footer #bl #ssl img {width: 169px;height: 39px;vertical-align: middle;}
    </style>
  </head>
  <body>
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    <div id='pnf'>
      <div id='dialogue-outer'>
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    at com.nextcloud.android.sso.InputStreamBinder.processRequestV2(InputStreamBinder.java:455)
    at com.nextcloud.android.sso.InputStreamBinder.performNextcloudRequestAndBodyStreamV2(InputStreamBinder.java:128)
    at com.nextcloud.android.sso.InputStreamBinder.performNextcloudRequestV2(InputStreamBinder.java:111)
    at com.nextcloud.android.sso.aidl.IInputStreamService$Stub.onTransact(IInputStreamService.java:158)
    at android.os.Binder.execTransactInternal(Binder.java:1215)
    at android.os.Binder.execTransact(Binder.java:1179)
stefan-niedermann commented 2 years ago

Hmm, HTTP 500 and HTTP 502 hint on a server side issue rather than the Androids side.

over dav

What do you mean with over dav? I don't understand that. The Notes Android app does not use WebDAV for synchronization.

The note

You earlier wrote Some notes - so what? One note? Multiple notes? Do you know which notes are causing this or was it just a guess?

The website is under maintenance

Is the maintenance mode of your Nextcloud instan enabled or disabled? The HTTP response codes don't match the printed body...

@korelstar do you have any idea here?

korelstar commented 2 years ago

@korelstar do you have any idea here?

I agree that this looks like a server error. Please have a look at your server's nextcloud.log. Maybe there is an error message with more information, at least the exact file names should be shown. OCA\Encryption\Exceptions\MultiKeyDecryptException gives a hint to server-side encryption. It's likely that there is a problem with that encryption. Do you are able to read those files (that are mentioned in nextcloud.log) using the Nextcloud files app?

stefan-niedermann commented 1 year ago

Closing due to missing feedback. Please feel free to open a new issue in the repository of the Notes server app given this is an issue of the Notes server app rather than the Notes Android app.