.odt files only open in collabora when opend from dashboard

peduso commented 3 years ago

Steps to reproduce

Nexctcloud on server 1
Collabora Online Development Edition on server 2
Collabora App in Nextcloud activated, URL server 2 inserted in >Administration>Collabora
green dot appears, wenn "save" ist clicked
when leaving Administration and coming back, the dot appers red

Expected behaviour

files schould open with collabora, from nextcloud directories

Actual behaviour

files only open with collabora, when opened from Nextcloud dashboard (app installed), then Collabora works fine and fast

Server configuration

Operating system:

Operating System:	Linux 5.4.0-45-generic x86_64

Web server:

Database:

Type: mysql

Version: 10.3.26

Size: 1.9 MB

PHP version:

Version: 7.4.12

Memory Limit: 1 GB

Max Execution Time: 10800

Upload max size: 10 GB

Nextcloud version: (see Nextcloud admin page) 20.0.1 Updated from an older Nextcloud/ownCloud or fresh install: new installation by host hetzner.de storage share Where did you install Nextcloud from:

Signing status:

Signing status

``` Login as admin user into your Nextcloud and access http://example.com/index.php/settings/integrity/failed paste the results here. No errors have been found ```

List of activated apps:

App list

Accessibility 1.6.0 Featured Activity 2.13.2 Featured Collabora Online 3.7.9 Featured Collaborative tags 1.10.0 Featured Comments 1.10.0 Featured Contacts Interaction 1.1.0 Featured Dashboard 7.0.0 Featured Deleted files 1.10.1 Featured Federation 1.10.1 Featured File sharing 1.12.0 Featured First run wizard 2.9.0 Featured Log Reader 2.5.0 Featured Monitoring 1.10.0 Featured Nextcloud announcements 1.9.0 Featured Notifications 2.8.0 Featured Password policy 1.10.1 Featured PDF viewer 2.0.1 Featured Photos 1.2.0 Featured Privacy 1.4.0 Featured Recommendations 0.8.0 Featured Right click 0.17.0 Featured Share by mail 1.10.0 Featured Support 1.3.0 Featured Text 3.1.0 Featured Time Tracker 0.0.45 TimeManager 0.1.4 Update notification 1.10.0 Featured Usage survey 1.8.0 Featured User status 1.0.0 Featured Versions 1.13.0 Featured Video player 1.9.0 Featured Weather status 1.0.0 Featured Auditing / Logging 1.10.0 Featured Collabora Online - Built-in CODE Server 6.4.14 Default encryption module 2.8.1 Featured LDAP user and group backend 1.10.2 Featured ONLYOFFICE 6.1.0 Featured Theming 1.11.0 Featured ``` If you have access to your command line run e.g.: sudo -u www-data php occ app:list from within your Nextcloud installation folder ```

The content of config/config.php:

Config report

``` If you have access to your command line run e.g.: sudo -u www-data php occ config:list system from within your Nextcloud installation folder or Insert your config.php content here Make sure to remove all sensitive content such as passwords. (e.g. database password, passwordsalt, secret, smtp password, …) ```

Are you using external storage, if yes which one: local/smb/sftp/... no Are you using encryption: yes/no no Are you using an external user-backend, if yes which one: LDAP/ActiveDirectory/Webdav/...

LDAP configuration (delete this part if not used)

LDAP config

``` With access to your command line run e.g.: sudo -u www-data php occ ldap:show-config from within your Nextcloud installation folder Without access to your command line download the data/owncloud.db to your local computer or access your SQL server remotely and run the select query: SELECT * FROM `oc_appconfig` WHERE `appid` = 'user_ldap'; Eventually replace sensitive data as the name/IP-address of your LDAP server or groups. ```

Client configuration

Browser:

Operating system:

Logs

Web server error log

``` Insert your webserver log here ```

Nextcloud log (data/nextcloud.log)

Nextcloud log

``` Insert your Nextcloud log here ```

Browser log

``` Insert your browser log here, this could for example include: a) The javascript console log b) The network log c) ... ```

juliusknorr commented 3 years ago

Could you check your browser console for errors in the files app?

How to access your browser console (Click to expand)

# Chrome - Press either CTRL + SHIFT + J to open the “console” tab of the Developer Tools. - Alternative method: 1. Press either CTRL + SHIFT + I or F12 to open the Developer Tools. 2. Click the “console” tab. # Safari - Press CMD + ALT + I to open the Web Inspector. - See Chrome’s step 2. (Chrome and Safari have pretty much identical dev tools.) # IE9 1. Press F12 to open the developer tools. 2. Click the “console” tab. # Firefox - Press CTRL + SHIFT + K to open the Web console (COMMAND + SHIFT + K on Macs). - or, if Firebug is installed (recommended): 1. Press F12 to open Firebug. 2. Click on the “console” tab. # Opera 1. Press CTRL + SHIFT + I to open Dragonfly. 2. Click on the “console” tab.

peduso commented 3 years ago

Hi juliushaertl

thanks for your answer. I hope I catched the right logs and I hope they help in solving my problem

log after succesfully opening a file from dashboard.log

Log after trying to open a file from directories.log

log dashboard before opening a file from dashboard.log

juliusknorr commented 3 years ago

I cannot see anything specific there, but I'd assume this is some issue with your hoster since they mention that the built-in collabora app is not supported:

https://docs.hetzner.com/konsoleh/storage-share/faq/additional-apps/#collabora

nextcloud / richdocuments