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nextcloud / richdocuments

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https://nextcloud.com/collaboraonline
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Can't open Office Documents on NC 26.0.1, Office 8.0.1 #2942

Closed mnheia closed 1 year ago

mnheia commented 1 year ago

Describe the bug

Office through Nextcloud App on mobile doesn't work. It works in a browser but not in an app. Tried with several different phones with everything updated to the latest version.

I believe this is related to #2873 and or maybe #2874 which are closed and should be resolved.

Screenshots

Screenshot-2023-05-10-12-19-17-83-06ea656a9ba653ff96746f477f32d0f9

Client details:

Server details

        # Encoded slashes need to be allowed
        AllowEncodedSlashes NoDecode

        # Container uses a unique non-signed certificate
        SSLProxyEngine On
        SSLProxyVerify None
        SSLProxyCheckPeerCN Off
        SSLProxyCheckPeerName Off

        # keep the host
        ProxyPreserveHost On

        # static html, js, images, etc. served from coolwsd
        # browser is the client part of LibreOffice Online
        ProxyPass           /browser https://127.0.0.1:9980/browser retry=0
        ProxyPassReverse    /browser https://127.0.0.1:9980/browser

        # WOPI discovery URL
        ProxyPass           /hosting/discovery https://127.0.0.1:9980/hosting/discovery retry=0
        ProxyPassReverse    /hosting/discovery https://127.0.0.1:9980/hosting/discovery

        # Main websocket
        ProxyPassMatch "/cool/(.*)/ws$" wss://127.0.0.1:9980/cool/$1/ws nocanon

        # Admin Console websocket
        ProxyPass   /cool/adminws wss://127.0.0.1:9980/cool/adminws

        # Download as, Fullscreen presentation and Image upload operations
        ProxyPass           /cool https://127.0.0.1:9980/cool
        ProxyPassReverse    /cool https://127.0.0.1:9980/cool

        # Endpoint with information about availability of various features
        ProxyPass           /hosting/capabilities https://127.0.0.1:9980/hosting/capabilities retry=0
        ProxyPassReverse    /hosting/capabilities https://127.0.0.1:9980/hosting/capabilities
Logs #### Nextcloud log (data/nextcloud.log) ``` {"reqId":"uBrnyg1hvOv7TOajkRSD","level":0,"time":"2023-05-10T12:23:32+02:00","remoteAddr":"","user":"--","app":"extract","method":"GET","url":"/ocs/v2.php/cloud/user?format=json","message":"/appinfo/app.php is deprecated, use \\OCP\\AppFramework\\Bootstrap\\IBootstrap on the application class instead.","userAgent":"Mozilla/5.0 (Android) Nextcloud-android/3.24.2","version":"26.0.1.1","data":{"app":"extract"}} {"reqId":"uBrnyg1hvOv7TOajkRSD","level":3,"time":"2023-05-10T12:23:32+02:00","remoteAddr":"","user":"--","app":"files_sharing","method":"GET","url":"/ocs/v2.php/cloud/user?format=json","message":"/appinfo/app.php is not loaded when \\OCP\\AppFramework\\Bootstrap\\IBootstrap on the application class is used. Migrate everything from app.php to the Application class.","userAgent":"Mozilla/5.0 (Android) Nextcloud-android/3.24.2","version":"26.0.1.1","data":{"app":"files_sharing"}} {"reqId":"yDzC6djBZCM0z35zLlq1","level":0,"time":"2023-05-10T12:23:32+02:00","remoteAddr":"","user":"","app":"extract","method":"GET","url":"/ocs/v2.php/cloud/capabilities?format=json","message":"/appinfo/app.php is deprecated, use \\OCP\\AppFramework\\Bootstrap\\IBootstrap on the application class instead.","userAgent":"Mozilla/5.0 (Android) Nextcloud-android/3.24.2","version":"26.0.1.1","data":{"app":"extract"}} {"reqId":"yDzC6djBZCM0z35zLlq1","level":3,"time":"2023-05-10T12:23:32+02:00","remoteAddr":"","user":"","app":"files_sharing","method":"GET","url":"/ocs/v2.php/cloud/capabilities?format=json","message":"/appinfo/app.php is not loaded when \\OCP\\AppFramework\\Bootstrap\\IBootstrap on the application class is used. Migrate everything from app.php to the Application class.","userAgent":"Mozilla/5.0 (Android) Nextcloud-android/3.24.2","version":"26.0.1.1","data":{"app":"files_sharing"}} {"reqId":"CrhY0PzVskBrFC1IyG5V","level":0,"time":"2023-05-10T12:23:32+02:00","remoteAddr":"","user":"","app":"extract","method":"GET","url":"/ocs/v2.php/cloud/capabilities?format=json","message":"/appinfo/app.php is deprecated, use \\OCP\\AppFramework\\Bootstrap\\IBootstrap on the application class instead.","userAgent":"Mozilla/5.0 (Android) Nextcloud-android/3.24.2","version":"26.0.1.1","data":{"app":"extract"}} {"reqId":"CrhY0PzVskBrFC1IyG5V","level":3,"time":"2023-05-10T12:23:32+02:00","remoteAddr":"","user":"","app":"files_sharing","method":"GET","url":"/ocs/v2.php/cloud/capabilities?format=json","message":"/appinfo/app.php is not loaded when \\OCP\\AppFramework\\Bootstrap\\IBootstrap on the application class is used. Migrate everything from app.php to the Application class.","userAgent":"Mozilla/5.0 (Android) Nextcloud-android/3.24.2","version":"26.0.1.1","data":{"app":"files_sharing"}} {"reqId":"Gqby8mCQ92GMOAzx81ac","level":0,"time":"2023-05-10T12:23:32+02:00","remoteAddr":"","user":"--","app":"extract","method":"GET","url":"/ocs/v2.php/apps/user_status/api/v1/predefined_statuses?format=json","message":"/appinfo/app.php is deprecated, use \\OCP\\AppFramework\\Bootstrap\\IBootstrap on the application class instead.","userAgent":"Mozilla/5.0 (Android) Nextcloud-android/3.24.2","version":"26.0.1.1","data":{"app":"extract"}} {"reqId":"Gqby8mCQ92GMOAzx81ac","level":3,"time":"2023-05-10T12:23:32+02:00","remoteAddr":"","user":"--","app":"files_sharing","method":"GET","url":"/ocs/v2.php/apps/user_status/api/v1/predefined_statuses?format=json","message":"/appinfo/app.php is not loaded when \\OCP\\AppFramework\\Bootstrap\\IBootstrap on the application class is used. Migrate everything from app.php to the Application class.","userAgent":"Mozilla/5.0 (Android) Nextcloud-android/3.24.2","version":"26.0.1.1","data":{"app":"files_sharing"}} {"reqId":"t13wfUjCO65hsu7NviYO","level":0,"time":"2023-05-10T12:23:32+02:00","remoteAddr":"","user":"--","app":"extract","method":"GET","url":"/ocs/v2.php/apps/user_status/api/v1/predefined_statuses?format=json","message":"/appinfo/app.php is deprecated, use \\OCP\\AppFramework\\Bootstrap\\IBootstrap on the application class instead.","userAgent":"Mozilla/5.0 (Android) Nextcloud-android/3.24.2","version":"26.0.1.1","data":{"app":"extract"}} {"reqId":"t13wfUjCO65hsu7NviYO","level":3,"time":"2023-05-10T12:23:32+02:00","remoteAddr":"","user":"--","app":"files_sharing","method":"GET","url":"/ocs/v2.php/apps/user_status/api/v1/predefined_statuses?format=json","message":"/appinfo/app.php is not loaded when \\OCP\\AppFramework\\Bootstrap\\IBootstrap on the application class is used. Migrate everything from app.php to the Application class.","userAgent":"Mozilla/5.0 (Android) Nextcloud-android/3.24.2","version":"26.0.1.1","data":{"app":"files_sharing"}} {"reqId":"s7cBWRaigR7yXVqZGA5f","level":0,"time":"2023-05-10T12:23:33+02:00","remoteAddr":"","user":"--","app":"extract","method":"GET","url":"/ocs/v2.php/cloud/user?format=json","message":"/appinfo/app.php is deprecated, use \\OCP\\AppFramework\\Bootstrap\\IBootstrap on the application class instead.","userAgent":"Mozilla/5.0 (Android) Nextcloud-android/3.24.2","version":"26.0.1.1","data":{"app":"extract"}} {"reqId":"s7cBWRaigR7yXVqZGA5f","level":3,"time":"2023-05-10T12:23:33+02:00","remoteAddr":"","user":"--","app":"files_sharing","method":"GET","url":"/ocs/v2.php/cloud/user?format=json","message":"/appinfo/app.php is not loaded when \\OCP\\AppFramework\\Bootstrap\\IBootstrap on the application class is used. Migrate everything from app.php to the Application class.","userAgent":"Mozilla/5.0 (Android) Nextcloud-android/3.24.2","version":"26.0.1.1","data":{"app":"files_sharing"}} {"reqId":"Ep54P5gO0pjxTxWwcXBq","level":0,"time":"2023-05-10T12:23:33+02:00","remoteAddr":"","user":"--","app":"extract","method":"GET","url":"/ocs/v2.php/cloud/user?format=json","message":"/appinfo/app.php is deprecated, use \\OCP\\AppFramework\\Bootstrap\\IBootstrap on the application class instead.","userAgent":"Mozilla/5.0 (Android) Nextcloud-android/3.24.2","version":"26.0.1.1","data":{"app":"extract"}} {"reqId":"Ep54P5gO0pjxTxWwcXBq","level":3,"time":"2023-05-10T12:23:33+02:00","remoteAddr":"","user":"--","app":"files_sharing","method":"GET","url":"/ocs/v2.php/cloud/user?format=json","message":"/appinfo/app.php is not loaded when \\OCP\\AppFramework\\Bootstrap\\IBootstrap on the application class is used. Migrate everything from app.php to the Application class.","userAgent":"Mozilla/5.0 (Android) Nextcloud-android/3.24.2","version":"26.0.1.1","data":{"app":"files_sharing"}} {"reqId":"hDNsxLGcBKK593tjOrbb","level":3,"time":"2023-05-10T12:23:33+02:00","remoteAddr":"","user":"","app":"files_sharing","method":"PROPFIND","url":"/remote.php/dav/files//","message":"/appinfo/app.php is not loaded when \\OCP\\AppFramework\\Bootstrap\\IBootstrap on the application class is used. Migrate everything from app.php to the Application class.","userAgent":"Mozilla/5.0 (Android) Nextcloud-android/3.24.2","version":"26.0.1.1","data":{"app":"files_sharing"}} {"reqId":"FPEugHxVhLVdRTlFtGr8","level":3,"time":"2023-05-10T12:23:33+02:00","remoteAddr":"","user":"","app":"files_sharing","method":"PROPFIND","url":"/remote.php/dav/files//","message":"/appinfo/app.php is not loaded when \\OCP\\AppFramework\\Bootstrap\\IBootstrap on the application class is used. Migrate everything from app.php to the Application class.","userAgent":"Mozilla/5.0 (Android) Nextcloud-android/3.24.2","version":"26.0.1.1","data":{"app":"files_sharing"}} {"reqId":"wrX8xVGzt25eZgTNCSQR","level":0,"time":"2023-05-10T12:23:33+02:00","remoteAddr":"","user":"","app":"extract","method":"GET","url":"/ocs/v2.php/apps/files_sharing/api/v1/shares?path=%2F&reshares=true&subfiles=true","message":"/appinfo/app.php is deprecated, use \\OCP\\AppFramework\\Bootstrap\\IBootstrap on the application class instead.","userAgent":"Mozilla/5.0 (Android) Nextcloud-android/3.24.2","version":"26.0.1.1","data":{"app":"extract"}} {"reqId":"wrX8xVGzt25eZgTNCSQR","level":3,"time":"2023-05-10T12:23:33+02:00","remoteAddr":"","user":"","app":"files_sharing","method":"GET","url":"/ocs/v2.php/apps/files_sharing/api/v1/shares?path=%2F&reshares=true&subfiles=true","message":"/appinfo/app.php is not loaded when \\OCP\\AppFramework\\Bootstrap\\IBootstrap on the application class is used. Migrate everything from app.php to the Application class.","userAgent":"Mozilla/5.0 (Android) Nextcloud-android/3.24.2","version":"26.0.1.1","data":{"app":"files_sharing"}} {"reqId":"aropd0mX2NV3iWyRKC2l","level":0,"time":"2023-05-10T12:23:33+02:00","remoteAddr":"","user":"","app":"extract","method":"GET","url":"/ocs/v2.php/apps/files_sharing/api/v1/shares?path=%2F&reshares=true&subfiles=true","message":"/appinfo/app.php is deprecated, use \\OCP\\AppFramework\\Bootstrap\\IBootstrap on the application class instead.","userAgent":"Mozilla/5.0 (Android) Nextcloud-android/3.24.2","version":"26.0.1.1","data":{"app":"extract"}} {"reqId":"aropd0mX2NV3iWyRKC2l","level":3,"time":"2023-05-10T12:23:33+02:00","remoteAddr":"","user":"","app":"files_sharing","method":"GET","url":"/ocs/v2.php/apps/files_sharing/api/v1/shares?path=%2F&reshares=true&subfiles=true","message":"/appinfo/app.php is not loaded when \\OCP\\AppFramework\\Bootstrap\\IBootstrap on the application class is used. Migrate everything from app.php to the Application class.","userAgent":"Mozilla/5.0 (Android) Nextcloud-android/3.24.2","version":"26.0.1.1","data":{"app":"files_sharing"}} {"reqId":"v5CzLO0Yyu61jM61lKOP","level":3,"time":"2023-05-10T12:23:44+02:00","remoteAddr":"","user":"","app":"files_sharing","method":"PROPFIND","url":"/remote.php/dav/files//PN%209999%20Example/","message":"/appinfo/app.php is not loaded when \\OCP\\AppFramework\\Bootstrap\\IBootstrap on the application class is used. Migrate everything from app.php to the Application class.","userAgent":"Mozilla/5.0 (Android) Nextcloud-android/3.24.2","version":"26.0.1.1","data":{"app":"files_sharing"}} {"reqId":"dteMhiMZRlE2V21iWXdl","level":0,"time":"2023-05-10T12:23:44+02:00","remoteAddr":"","user":"","app":"extract","method":"GET","url":"/ocs/v2.php/apps/files_sharing/api/v1/shares?path=%2FPN+9999+Example%2F&reshares=true&subfiles=true","message":"/appinfo/app.php is deprecated, use \\OCP\\AppFramework\\Bootstrap\\IBootstrap on the application class instead.","userAgent":"Mozilla/5.0 (Android) Nextcloud-android/3.24.2","version":"26.0.1.1","data":{"app":"extract"}} {"reqId":"dteMhiMZRlE2V21iWXdl","level":3,"time":"2023-05-10T12:23:44+02:00","remoteAddr":"","user":"","app":"files_sharing","method":"GET","url":"/ocs/v2.php/apps/files_sharing/api/v1/shares?path=%2FPN+9999+Example%2F&reshares=true&subfiles=true","message":"/appinfo/app.php is not loaded when \\OCP\\AppFramework\\Bootstrap\\IBootstrap on the application class is used. Migrate everything from app.php to the Application class.","userAgent":"Mozilla/5.0 (Android) Nextcloud-android/3.24.2","version":"26.0.1.1","data":{"app":"files_sharing"}} {"reqId":"HKSTXXJD0CYkifrs6Epi","level":0,"time":"2023-05-10T12:23:47+02:00","remoteAddr":"","user":"","app":"extract","method":"POST","url":"/ocs/v2.php/apps/richdocuments/api/v1/document?format=json","message":"/appinfo/app.php is deprecated, use \\OCP\\AppFramework\\Bootstrap\\IBootstrap on the application class instead.","userAgent":"Mozilla/5.0 (Android) Nextcloud-android/3.24.2","version":"26.0.1.1","data":{"app":"extract"}} {"reqId":"HKSTXXJD0CYkifrs6Epi","level":3,"time":"2023-05-10T12:23:47+02:00","remoteAddr":"","user":"","app":"files_sharing","method":"POST","url":"/ocs/v2.php/apps/richdocuments/api/v1/document?format=json","message":"/appinfo/app.php is not loaded when \\OCP\\AppFramework\\Bootstrap\\IBootstrap on the application class is used. Migrate everything from app.php to the Application class.","userAgent":"Mozilla/5.0 (Android) Nextcloud-android/3.24.2","version":"26.0.1.1","data":{"app":"files_sharing"}} {"reqId":"1nETLiretlx5a9WUrvHv","level":0,"time":"2023-05-10T12:23:47+02:00","remoteAddr":"","user":"--","app":"extract","method":"GET","url":"/ocs/v2.php/cloud/user?format=json","message":"/appinfo/app.php is deprecated, use \\OCP\\AppFramework\\Bootstrap\\IBootstrap on the application class instead.","userAgent":"Mozilla/5.0 (Android) Nextcloud-android/3.24.2","version":"26.0.1.1","data":{"app":"extract"}} {"reqId":"1nETLiretlx5a9WUrvHv","level":3,"time":"2023-05-10T12:23:47+02:00","remoteAddr":"","user":"--","app":"files_sharing","method":"GET","url":"/ocs/v2.php/cloud/user?format=json","message":"/appinfo/app.php is not loaded when \\OCP\\AppFramework\\Bootstrap\\IBootstrap on the application class is used. Migrate everything from app.php to the Application class.","userAgent":"Mozilla/5.0 (Android) Nextcloud-android/3.24.2","version":"26.0.1.1","data":{"app":"files_sharing"}} {"reqId":"68VEa7xHrZetiSk2cLnF","level":3,"time":"2023-05-10T12:23:47+02:00","remoteAddr":"","user":"--","app":"files_sharing","method":"GET","url":"/apps/richdocuments/direct/oncMwT2OFiQk5DnilswMWeMjccA4KsE2J6W64q6s5m6f8wzqbg25uA9QjsidBk5q","message":"/appinfo/app.php is not loaded when \\OCP\\AppFramework\\Bootstrap\\IBootstrap on the application class is used. Migrate everything from app.php to the Application class.","userAgent":"Mozilla/5.0 (Android) Nextcloud-android/3.24.2","version":"26.0.1.1","data":{"app":"files_sharing"}} {"reqId":"68VEa7xHrZetiSk2cLnF","level":0,"time":"2023-05-10T12:23:47+02:00","remoteAddr":"","user":"--","app":"extract","method":"GET","url":"/apps/richdocuments/direct/oncMwT2OFiQk5DnilswMWeMjccA4KsE2J6W64q6s5m6f8wzqbg25uA9QjsidBk5q","message":"/appinfo/app.php is deprecated, use \\OCP\\AppFramework\\Bootstrap\\IBootstrap on the application class instead.","userAgent":"Mozilla/5.0 (Android) Nextcloud-android/3.24.2","version":"26.0.1.1","data":{"app":"extract"}} {"reqId":"68VEa7xHrZetiSk2cLnF","level":4,"time":"2023-05-10T12:23:47+02:00","remoteAddr":"","user":"--","app":"richdocuments","method":"GET","url":"/apps/richdocuments/direct/oncMwT2OFiQk5DnilswMWeMjccA4KsE2J6W64q6s5m6f8wzqbg25uA9QjsidBk5q","message":"Failed to generate token for existing file on direct editing","userAgent":"Mozilla/5.0 (Android) Nextcloud-android/3.24.2","version":"26.0.1.1","data":{"exception":"{\"class\":\"OCP\\Files\\NotPermittedException\",\"message\":\"\",\"code\":0,\"file\":\"/opt/nextcloud-26.0.1/apps/richdocuments/lib/TokenManager.php:187\",\"trace\":\"#0 /opt/nextcloud-26.0.1/apps/richdocuments/lib/Controller/DirectViewController.php(160): OCA\\Richdocuments\\TokenManager->getToken()\\n#1 /opt/nextcloud-26.0.1/lib/private/AppFramework/Http/Dispatcher.php(230): OCA\\Richdocuments\\Controller\\DirectViewController->show()\\n#2 /opt/nextcloud-26.0.1/lib/private/AppFramework/Http/Dispatcher.php(137): OC\\AppFramework\\Http\\Dispatcher->executeController()\\n#3 /opt/nextcloud-26.0.1/lib/private/AppFramework/App.php(183): OC\\AppFramework\\Http\\Dispatcher->dispatch()\\n#4 /opt/nextcloud-26.0.1/lib/private/Route/Router.php(315): OC\\AppFramework\\App::main()\\n#5 /opt/nextcloud-26.0.1/lib/base.php(1056): OC\\Route\\Router->match()\\n#6 /opt/nextcloud-26.0.1/index.php(36): OC::handleRequest()\\n#7 {main}\"}","app":"richdocuments"}} {"reqId":"uTaUp3blwtDSKrsydj8s","level":3,"time":"2023-05-10T12:23:48+02:00","remoteAddr":"","user":"--","app":"files_sharing","method":"GET","url":"/core/js/oc.js?v=3fdca2e8","message":"/appinfo/app.php is not loaded when \\OCP\\AppFramework\\Bootstrap\\IBootstrap on the application class is used. Migrate everything from app.php to the Application class.","userAgent":"Mozilla/5.0 (Android) Nextcloud-android/3.24.2","version":"26.0.1.1","data":{"app":"files_sharing"}} {"reqId":"uTaUp3blwtDSKrsydj8s","level":0,"time":"2023-05-10T12:23:48+02:00","remoteAddr":"","user":"--","app":"extract","method":"GET","url":"/core/js/oc.js?v=3fdca2e8","message":"/appinfo/app.php is deprecated, use \\OCP\\AppFramework\\Bootstrap\\IBootstrap on the application class instead.","userAgent":"Mozilla/5.0 (Android) Nextcloud-android/3.24.2","version":"26.0.1.1","data":{"app":"extract"}} ``` Collabora log gathered using docker log doesn't include any relevant information. Apache Error log doesn't include any relevant information.
mnheia commented 1 year ago

Closing as duplicate of #2681