nextcloud / richdocuments

đź“‘ Collabora Online for Nextcloud
https://nextcloud.com/collaboraonline
349 stars 115 forks source link

error when opening a document without error message in collabora. #3598

Closed nonofr91 closed 5 months ago

nonofr91 commented 5 months ago

Describe the bug I can't open documents in collabora. I didn't have a problem until now, but without identifying the changes it no longer works. I carried out the updates via portainer and docker compose and I realized that the coolwsd.xml file had changed. I reset the important settings then restarted the container. I can connect to the collabora server but I cannot open the files. and I have no errors in the collabora logs or in nextcloud. In the collaboration logs we see the start of the file opening and then a shutdown of the connection. I can't find why, thanks for any help you can give me.

To Reproduce Steps to reproduce the behavior:

  1. Go to '...'
  2. Click on '....'
  3. Scroll down to '....'
  4. See error: Failed to load document

Nextcloud Office failed to load - please try again later

Expected behavior A clear and concise description of what you expected to happen.

Screenshots If applicable, add screenshots to help explain your problem.

Client details:

Server details

Operating system: Debian 11 + Docker

Web server:

Database:

PHP version:

Nextcloud version: 28.0.4

Version of the richdocuments app v8.4.0-beta.3

Version of Collabora Online : Collabora Online Development Edition 23.05.10.1 baa6eef

Configuration of the richdocuments app

Insert the output of `./occ config:list richdocuments` (or equivalent adapted for your runtime environment)
{
    "apps": {
        "richdocuments": {
            "disable_certificate_verification": "",
            "doc_format": "",
            "enabled": "yes",
            "installed_version": "8.3.4",
            "public_wopi_url": "https:\/\/collabora.??????duckdns.org",
            "types": "prevent_group_restriction",
            "wopi_allowlist": "82.123.yyy.xxx,127.0.0.1\/8,192.168.0.0\/16,172.16.0.0\/12,10.0.0.0\/8,fd00::\/8,::1",
            "wopi_url": "https:\/\/collabora.??????.duckdns.org"
        }
    }
}
Logs #### Nextcloud log (data/nextcloud.log) ``` Insert your Nextcloud log here ``` #### Browser log ``` Insert your browser log here, this could for example include: a) The javascript console log b) The network log c) ... ```

log collabora.txt

joshtrichards commented 5 months ago

Given your description and what lead up to this situation, this sounds like a configuration or general troubleshooting matter. This channel is only for bug reporting. For assistance I suggest you post your situation on the Community Help Forum (https://help.nextcloud.com).