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nextcloud / richdocuments

📑 Collabora Online for Nextcloud
https://nextcloud.com/collaboraonline
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Documents do not load after latest update #3618

Closed igbjnI05bF closed 5 months ago

igbjnI05bF commented 5 months ago

Describe the bug After upgrading today to the latest version via apt on Debian 12, I cannot load any documents. In the logs I see the error:

ConnectException
cURL error 28: Operation timed out after 45001 milliseconds with 0 bytes received (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://office.mydomain.com/hosting/capabilities
Failed to fetch the Collabora capabilities endpoint: cURL error 28: Operation timed out after 45001 milliseconds with 0 bytes received (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://office.mydomain.com/hosting/capabilities

The coolwsd service seems to be restarting on its own occasionally. Logs right before a restart:

Apr 23 14:39:33 office coolwsd[2308]: wsd-02308-02319 2024-04-23 14:38:29.393453 -0400 [ prisoner_poll ] TRC  #15: setupPollFds getPollEvents: 0>
Apr 23 14:39:33 office coolwsd[2308]: wsd-02308-02319 2024-04-23 14:38:29.393457 -0400 [ prisoner_poll ] TRC  ppoll start, timeoutMicroS: 640000>
Apr 23 14:39:33 office coolwsd[2308]: wsd-02308-02319 2024-04-23 14:39:33.436617 -0400 [ prisoner_poll ] TRC  Poll completed with 0 live polls m>
Apr 23 14:39:52 office coolwsd[2308]: wsd-02308-02308 2024-04-23 14:39:32.582824 -0400 [ coolwsd ] INF  Waiting for a new child for a max of 200>
Apr 23 14:39:52 office coolwsd[2308]: wsd-02308-02308 2024-04-23 14:39:52.582928 -0400 [ coolwsd ] INF  Waiting for a new child for a max of 200>
Apr 23 14:40:12 office coolwsd[2308]: No child process could be created. Exiting.
Apr 23 14:40:12 office coolwsd[2308]: wsd-02308-02308 2024-04-23 14:40:12.583052 -0400 [ coolwsd ] TRC  Have 0 new children.| wsd/COOLWSD.cpp:42>
Apr 23 14:40:12 office coolwsd[2308]: wsd-02308-02308 2024-04-23 14:40:12.588368 -0400 [ coolwsd ] FTL  No child process could be created. Exiti>
Apr 23 14:40:12 office coolwsd[2308]: Forced Exit with code: 70
Apr 23 14:40:12 office coolwsd[2308]: wsd-02308-02308 2024-04-23 14:40:12.588909 -0400 [ coolwsd ] FTL  Forced Exit with code: 70| common/Util.c>
Apr 23 14:40:12 office systemd[1]: coolwsd.service: Main process exited, code=exited, status=70/SOFTWARE
Apr 23 14:40:12 office systemd[1]: coolwsd.service: Failed with result 'exit-code'.

Server details

Nextcloud version: 28.0.4

Configuration of the richdocuments app

{
    "apps": {
        "richdocuments": {
            "disable_certificate_verification": "",
            "types": "prevent_group_restriction",
            "wopi_url": "https:\/\/office.mydomain.com",
            "public_wopi_url": "https:\/\/office.mydomain.com",
            "enabled": "yes",
            "installed_version": "8.3.5"
        }
    }
}
juliushaertl commented 5 months ago

This seems like an upstream issue with Collabora itself. Could you pelase file an issue at https://github.com/CollaboraOnline/online ?

Jolopu commented 3 months ago

Got the same issue. Any solutions?

ConnectExceptioncURL error 28: Operation timed out after 45001 milliseconds with 0 bytes received (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://cloud.vds.com/apps/richdocumentscode/proxy.php?req=/hosting/capabilitiesFailed to fetch the Collabora capabilities endpoint: cURL error 28: Operation timed out after 45001 milliseconds with 0 bytes received (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://cloud.vds.com/apps/richdocumentscode/proxy.php?req=/hosting/capabilities